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  • By Jeff Eiden
    Coronavirus FAQ Chatbot Template Now Available to Health Organizations 2.png

    As the COVID-19 crisis continues to escalate, the #1 communications need we’ve identified in working with health organizations is reaching people with timely, accurate, and trusted health information. Public health hotlines and patient communication systems are now dealing with many more inquiries than normal. To address this demand, health organizations must automate as many responses to these inquiries as possible to free up human capacity to deal with more complex problems in the fight against this outbreak.

    We’ve seen many health organizations look to text and voice-based chatbots to field common questions about COVID-19. To make adopting AI-powered chatbots faster and easier, Twilio has created a chatbot template based on the World Health Organization's COVID-19 FAQ. If you are a public health agency, hospital, or health-focused nonprofit and would like access to this COVID-19 chatbot template, please reach out to us here.

    Disclaimer: This chatbot example is intended …

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  • By Erin Reilly
    How Twilio.org is Supporting COVID-19 Crisis Response Efforts How Twilio.org is Supporting Covid-19 Crisis Response Efforts

    Every day, we learn more about how COVID-19 is impacting people around the globe. Our hearts go out to those who have contracted the virus, their families, and the health workers providing life-saving care. While these people are most directly impacted, the ripple effects of the pandemic reach far beyond. Local nonprofits serving at-risk populations, small businesses that rely on foot traffic, and caretakers for families must all adapt to our new reality of most public places shutting down.

    At Twilio.org, we’re committed to doing our part to aid in the crisis. Here’s what we’re doing.

    Granting $1.5 million to global and local efforts

    To help our global community and the local San Francisco and Denver areas, home to Twilio's largest offices, we’re donating a total of $1.5 million. We're focused on funding organizations driving the medical response to COVID-19 and serving low-income, at-risk populations who will be severely impacted …

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  • By Jeff Lawson
    Adapting and Building Together In Strange Times Adapting and Building Together in Strange Times by Jeff Lawson

    At Twilio, we're always impressed by the spirit of builders to improve the lives of customers and communities. In these unprecedented times, I've seen the builder spirit is especially strong.

    First, my thoughts are with those who are impacted by COVID-19 already. I wish speedy recovery to all those who are ill, and to those whose loved ones are battling this virus. I also want to express admiration and gratitude to the medical professionals on the front line of treating those who are ill.

    I wanted to reassure you that Twilio is here to serve your needs during this unusual time. Last week, Twilio migrated to a fully virtual operational model, and closed all offices globally. Twilio has long had a distributed workforce, so moving to fully virtual, with both the technology and the cultural norms, was completed last week. Our teams are up and running from home around the …

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  • By Twilio
    Twilio Events Update: SIGNAL and Events Through May 31, 2020 Events Update Through May 31, 2020

    As an update to Twilio’s continued response to the COVID-19 pandemic, we have decided to postpone this year’s SIGNAL event, originally scheduled for May 20-21, 2020 in San Francisco. Instead, the event is now scheduled for September 30th - October 1st, 2020 at Moscone West in San Francisco. 

    The threat posed by COVID-19 to the health of our employees, customers, and partners has rapidly evolved and remains undefined in scope and impact. As such, we made this decision out of an abundance of caution and in support of the efforts of local health and government agencies in San Francisco and the surrounding Bay Area to mitigate the impact of the pandemic.

    Moving forward with SIGNAL as it was originally planned would have unnecessarily heightened the risk not only of attendees but also the residents of San Francisco and the Bay Area who provide support to the conference. This decision reflects …

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  • By Aaron Alaniz
    Deploy your own video collaboration app in five minutes or less Deploy your own video collaboration app in 5 minutes or less

    Today we are excited to announce that we are open sourcing three video collaboration applications, one for iOS, one for Android, and a ReactJS one for the Web. Whether you are building a healthcare, education, or general video collaboration solution, these apps can accelerate development by providing you with a fully functioning video app that can be deployed to the cloud in minutes. In addition, they provide a canonical reference for developers building out their communication solutions by showcasing the Programmable Video capabilities. These applications are available today on Github under the Apache 2.0 license:

    At Twilio we strive to build a reliable, extensible platform so that our customers can build high quality communication experiences in their applications. Our Video SDKs provide the API building blocks for mobile and web developers to create custom communications experiences in their apps. We believe …

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  • By Twilio
    Twilio’s Commitment to Our Customers and to the Protection and Safety of Our Community in Response to COVID-19 covid-19-twilio-measures

    As the COVID-19 health threat continues to evolve, Twilio has taken a number of steps to protect our Twilions and safeguard the communities where they live and work around the world. We wanted to share these precautionary measures with you as the health and wellbeing of our employees, customers, and partners and is our #1 priority.

    Pausing our Twilio and third party events program

    Our event plans have changed since this post. Please see here for current updates.

    Earlier this month, Twilio canceled all of its corporate-sponsored events and our involvement in third-party industry events around the globe for the month of March. This action was taken in an abundance of caution for the protection of our employees, customers, and partners.

    We know that this poses an inconvenience to attendees. We are sensitive to the various travel commitments and arrangements that have been made, but this decision is in …

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  • By Justin Herman
    COVID-19: Best Practices for Public Health Crisis Communications Coronavirus Blog Post (4).png

    As the global government, health, and nonprofit communities work together to stop the spread of COVID-19, we at Twilio have been looking for the best way we can do our part to help people affected by the virus and keep each other safe. 

    Communications play a critical role in how agencies provide public health information, keep constituents up to date on a continually evolving situation, and provide quality care. For this reason, we believe one of the best things we can do to help is to share best practices for using technology to deliver these critical messages. Digital tools and on-demand infrastructure can help organizations rapidly and cost-effectively scale response, as well as iterate quickly on what's working best to serve constituents.

    In this blog post, we’ll share the top ways we’re advising our partners in the government, health, and nonprofit sectors to use communications and engagement best practices to …

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  • By Patrick Loomis
    Understanding Regulatory Compliance Requirements: The Regulations API Resource Regulations API Resource

    Today we are excited to announce that the Regulations API Resource has moved to Public Beta.

    With the Regulations Resource, Twilio is making it simpler to understand the regulatory compliance requirements for phone numbers in regulated geographies by allowing customers to reference the regulations with a single API call.

    Accessing Regulatory Compliance requirements via API

    To provision phone numbers with regulatory compliance requirements, you must follow local requirements of the country or territory, providing End-User information and Supporting Documents. Using the Regulations API Resource, you can view each geography’s telecom requirements. The Regulation list includes all countries in the Phone Number Regulations Guidelines.  

    You can either request the regulations for a specific SID or a list of regulations that can be filtered based on ISO country (2 digit codes published by the International Organization for Standardization for the names of countries, dependent territories, and special areas of …

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  • By Nader Attar
    Twilio Sydney Interconnect Exchange is Live with Continued Expansion in APAC image (6).png

    Private connections guarantee quality, security, and network performance. For businesses looking for these factors, Twilio’s Interconnect is the answer. Interconnect was built for the customers who need quality of service and secure network performance. Twilio is committed to expanding our global coverage of private network connectivity locations, providing our customers with better call quality options around the world.

    A few months ago we launched a new Interconnect Exchange in Europe. We are taking that momentum and expanding into other regions like the Asia Pacific.

    Now, we are excited to announce the expansion of Interconnect exchange in APAC with the addition of a new location in Sydney, Australia, AU1. The new exchange provides customers with connectivity via cross-connect, VPN, Bring-Your-Own-MPLS, and the Equinix Cloud Exchange with initial product support for Elastic SIP Trunking, SIP Interface, and Voice WebRTC.

    Twilio Interconnect Benefits

    If voice quality is mission-critical to your business, Interconnect …

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  • By Cliffton Lee
    Personalize Your SMS Messages with an Alphanumeric Sender ID Alphanumeric Sender ID Header

    Increase open rates. Reinforce your brand. Improve message delivery. All with Personalized Alphanumeric Sender ID

    Given the amount of spam and unwanted messages people receive on a given day, it’s no surprise they often ignore messages from an unfamiliar number. And if that message comes from an unfamiliar international number, the chances of a recipient opening it are particularly slim.

    In countries that support Alphanumeric Sender IDs, leveraging them can dramatically increase your open rates. What’s more, for countries in which Alphanumeric Sender ID registration is enforced, you can also improve message delivery by reducing carrier filtering of A2P (application-to-person) traffic, as well as manage fluctuations in telecom logic, local regulations, and carrier-specific rules. When you register your Alphanumeric Sender ID, your messages and number are vetted with local authorities to establish the legitimacy of your messages and be passed through carrier firewalls.

    And because you can send your SMS …

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