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  • By Twilio
    Important Change to the Philippines Local Numbering Plan Local Number Philippines Change

    At Twilio, it’s important for us to share when there are changes to phone numbers that may affect you. There is an upcoming change for all Philippines local numbers in Metro Manila and neighboring areas bearing the 02 area code. If you have provisioned phone numbers in the 02 area code, you will receive email communications about this change.

    Starting October 6, 2019, between 12:01 a.m. and 5:00 a.m. Philippine Standard Time (PST) / October 5, 4:01 to 9:00 p.m. Coordinated Universal Time (UTC), all Philippines local numbers in the Metro Manila neighboring areas bearing the 02 area code will change from 7 to 8 digits in length (or from 10 to 11 digits if you count the country code of +63).

    The new 8-digit local numbering plan is the result of new regulations implemented by the National Telecommunications Commission (NTC) in the Philippines.

    Every Twilio +632 phone number will …

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  • By Len Shneyder
    Your Phone, Your Call - Part II - Whatever Happened to Caller ID callerID Header

    A version of this originally appeared on Marketing Land

    Way back when the Internet was young, and early internet surfers were using 3600 baud modems to launch themselves via copper into the Netscape driven cyberverse, trust and identity were not really as important as they are today. Flash forward to today: Identity and reputation both play a critical role for re-establishing trust across digital communications. Who calls or emails us and their credibility (whether the caller or sender is someone who’s credible enough and worth the time of the recipient to respond) are key elements that help us decide whether to take a call, open an email or respond to an SMS. Precautions, such as two factor authentication, is based on the fact that we can’t trust just one form of identity. I hate to sound like an alarmist, but the Internet can be a scary place. This is why …

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  • By Twilio
    Important Change to the Twilio Phone Number Provisioning API Important Changes to the Twilio Phone Number Provisioning API

    Regulatory Compliance (RC) requirements for phone numbers have increased worldwide. We have been working with regulators to ensure that phone numbers you provision are in compliance with all applicable laws and regulations. As part of this engagement, we made an important change to the Twilio Phone Number Provisioning API.

    You should have received email communications about this change if you use this API for phone numbers outside the US and Canada. To reiterate:

    Starting September 10, 2019, the Phone Number Provisioning API will require you to provide an address for any new regulated number you provision. If you don’t include a valid address, you will receive error code 21631.

    You can find address requirements for the country where you are provisioning numbers on our Phone Number Regulations page.

    What’s Changing with the Twilio Phone Number Provisioning API?

    Previously, address requirements were not enforced through the API. You …

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  • By Len Shneyder
    Protecting Ever More Inboxes With a 99.99% Inbox Protection Rate in Q2 2019 q2-2019-inbox-protection.png

    This article was first posted on the Twilio SendGrid Blog.

    Twilio SendGrid’s 80,000+ paying customers generate more than 50 billion emails per month. When we reviewed the volume of email we process on behalf of our global customer base, it became apparent that we touch—on a rolling 90-day basis—half the world’s email users.

    A footprint that massive only happens when compliance and the overall security of the world’s inboxes is addressed in a scalable and performant manner. In Q2 of 2019, Twilio SendGrid achieved a 99.99% Inbox Protection Rate.

    Today, we’re excited to announce an improvement of two 100th’s of a percent, thus achieving four 9’s of protection for the world’s email ecosystem.

    This improvement is significant.

    When you consider the devastating effects that phishing attacks can have on an individual’s financial records and identity, those effects are vastly amplified when spear phishing is employed to compromise a businesses’ …

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  • By Twilio
    Mexico and France Regulatory Compliance Updates C38ISHEvx3myBJcdZgcBn0-OJh2VwQI8YjZvUiwVBnsT6Yk04DCPCrGhhLeeE1_tqujZD8TKaUGWr-vcRlPAsOGruuaIhIdJz9XfCV-NBWaYaaQCrdys8oSNdQQGjLJa1cCZpD-K

    Worldwide regulatory compliance (RC) requirements for phone numbers continue to increase. These regulations depend on your phone number type, its features, you or your company’s status in the country, and how you use the number. From time to time, the Regulatory Compliance team will provide updates on important regulatory changes that may impact our customers.

    Today’s updates concern Mexico and France.

    Mexico: Mobile Dialing

    As of August 3, 2019, the way you dial mobile numbers in Mexico has changed. If you use Mexican numbers, this change may require you to make changes to your infrastructure dial plans and/or your Twilio application.

    Previously, you dialed Mexican mobile numbers by using the country code (+52), then +1, and then the 10-digit phone number. The Mexican Telecommunications Regulator (Instituto Federal de Telecomunicaciones or IFT) eliminated the requirement for the +1 so you can now dial simply by using the country …

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  • By Ashley Roach
    Announcing the Twilio CLI, now in Beta: Install it today! CLI-header.jpg

    I spend most of my day writing code. Over the years, I’ve figured out the tools and processes to make me the most productive, and work the way I like to work.

    As part of the developer tools team here at Twilio I frequently get to talk to members of our community about what they need too. The most common request I hear is “Do you have a CLI?”. We heard you, and now I’m incredibly excited to be able to reply, “Yes we do!”.

    Today, the Twilio CLI beta is available for install.

    Screenshot of the Twilio Command Line Interface

    Twilio CLI Features

    It’s hard to beat the flexibility and power that a CLI provides at development time. Until now, there was no CLI designed for typical communications requirements.

    With the Twilio CLI you can:

    • Access all of Twilio’s APIs:
      • $ twilio api
    • Tail logs:
      • $ twilio debugger:logs
    • Send email via SendGrid:
    • $ twilio …
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  • By Michael Carpenter
    Announcing General Availability of Voice Insights: Call quality and performance data at your fingertips Voice Insights Blog Header

    Understanding the quality and the performance of your voice calls is critical to ensuring great customer experiences. Bad call experiences lead to frustrated customers, lost relationships, and have a real financial impact on businesses. However, call quality issues have traditionally been hard to troubleshoot because of the opaqueness that comes standard in the telephony industry, often referred to as the “black box of telephony.”

    Voice Insights is a big data analytics platform that captures data from every single call that takes place on the Twilio platform, giving unparalleled visibility into call quality and call performance. We feel empowering customers with this level of visibility should be the standard, not the exception. That’s why we are now including Voice Insights with every Twilio voice minute, at no extra cost.

    With Voice Insights we set out to demystify the traditional black box and provide total visibility into every call that takes place …

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  • By Kris Gutta
    Introducing Media Streams: Improve customer call experience in real-time Media Streams Blog Header

    With Media Streams, we are opening up the Twilio Voice platform by providing businesses with real-time access to the raw audio stream of their phone calls. Now businesses can leverage the audio of their calls to improve customer experience by understanding the quality of a call in real-time through  sentiment analysis or AI-driven knowledge assistants to enhance agents’ abilities to address customer needs. With just a few lines of code, businesses extend the capabilities of their Twilio voice application in real-time by integrating with their own applications or utilizing third party services.

    Why Media Streams?

    As advancements in AI and machine learning continue, an increasing number of new technologies and services must be pulled together to create voice experiences that meet customer expectations.

    Some ways businesses can take advantage of Media Streams include:

    • Resolve difficult customer conversations by using sentiment analysis to flag customers having bad experiences, allowing supervisors …
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  • By Arvind Rangarajan
    Toll-Free SMS with Higher Throughput is now Generally Available toll-free-sms-throughput-increase.png

    Today we’re excited to announce the General Availability of High Throughput Toll-Free SMS in the US. This feature increases the capacity of SMS messages that can be sent from a Toll-Free number to US destinations.

    Toll-Free unlocks your business value

    Toll-free SMS helps businesses simplify and scale interactions with mobile users.

    There are multiple business benefits to using a Toll-free number for SMS:

    • Trust: Your customers feel comfortable when communicating with you through a number branded with your business.
    • Brand: You can use the same toll-free phone number for all your business related messages (e.g. receipts, confirmations, notifications) to grow your brand, and give customers a dependable phone number they’re familiar with.
    • Single Channel: You can use the same number for both voice and text messages. You can maintain a single identity and use the same toll-free number for all voice and SMS interactions.

    Also, read more …

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  • By Twilio
    CTIA's Updated 2019 Messaging Principles and Best Practices CTIA-best-practices-2019

    The Cellular Telecommunications Industry Association (CTIA) is a trade association that represents the wireless communications industry in the US.

    The CTIA puts out a messaging principles and best practice guide for businesses using SMS to communicate with their customers. Ultimately, their intent is to ensure messages that consumers receive are messages consumers WANT to receive. Businesses looking to use text messaging to communicate with consumers need to heed the CTIA’s guidelines to successfully use SMS to reach their end-users or target customers.

    Their most recent Messaging Principles and Best Practices guide contains important updates to guidelines around Application-to-Person messaging. As members of the CTIA, Twilio is committed to creating a healthy messaging ecosystem that serves all participants. As such, we are educating our customers about recent changes in the CTIA best practices guide. 

    If you send A2P messages, please read and understand how the new guidelines affect you. 

    CTIA’s newest …

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