What is an eSIM?
This week Apple announced two new flagship phones with eSIM support. This has raised many questions on what an eSIM actually is and why it is so important for the industry. Remember that our work is primarily on M2M (Machine to Machine) or IoT (Internet of Things) connectivity rather than consumer mobile but we hope this post will give you more clarity.
The concept of the eSIM is complicated.
A common misconception is that eSIM refers only to embedded SIM hardware - the MFF2 SIM card form factor is shown below.
This isn’t true. eSIM refers to eUICC or embedded UICC. The embedded UICC software can be deployed on embedded SIM hardware like MFF2, or removable plastic SIM cards like 4FF. We don't know the exact embedded hardware that Apple is using for its eSIM support - it could be the standard MFF2, or something even more miniaturized.
With eSIM, you ...
Welcome Aboard: Ytica Joins Team Twilio
At Twilio, we believe that organizations should have full control of the software and systems that help them run. That’s why we’ve built Flex to be the first cloud contact center application platform that is programmable at every layer of the stack.
And today, this is why we’re so incredibly excited to welcome Ytica, a long-time partner of ours, to the Twilio team. Founders Simon Vostry and Kveta Vostra built Ytica, an analytics-driven workforce optimization (WFO) software company, because they believe contact centers should have complete control of their data and full visibility into their operations. The team at its core is made up of developers, combining their decades of contact center experience with a software mindset.
Ytica has been at the forefront of workforce optimization for the contact center, helping to solve the problems that contact centers face daily—unactionable data, siloed systems, high agent attrition ...
Introducing Twilio Developer Evangelist Christopher Konopka
Following your passion and hard work are things I observed being around family when I was young. My grandfather passed away early in my life but his memory was always visible to me through the pictures hanging on the walls in my grandmother’s house.
One wall had an image of a worn leather boot and him climbing a telephone pole next to it. He, along with other family members, were responsible for putting up telephone lines across the northern part of Massachusetts for Bell Telephone.
Growing up in this environment I was always taught to problem-solve and was encouraged to seek solutions by observing the problem through the eyes of others. From the beginning I was equipped with curiosity and inspired to use it every day.
There were two principles I was told that make the world work: asking "why?" and communication.
As a kid I ...
Introducing 50+ additional Text-to-Speech voices with Amazon Polly Integration
We are excited to announce that Twilio now supports Amazon Polly, adding more than 50 voices, 25 languages, and new APIs to give developers more control over synthesized speech output in their Programmable Voice applications. With Amazon Polly, Twilio developers now have control over the volume, pitch, rate, and pronunciation of the voices that interact with their users.
Text-to-Speech (TTS)–also known as speech synthesis, is a process where text is rendered into audio using a human-sounding voice. TTS enables developers to create smarter interactive voice applications by generating speech dynamically, rather than playing static, pre-recorded media files. The Programmable Voice verb has long supported Text-to-Speech: you provide the text, and synthesizes speech in real-time and plays the audio back to the call. For example, the following TwiML plays back Hello World in US English.
<Response> <Say>Hello World!</Say> </Response>
Before today, ’s built-in Basic TTS supported ...
Programmable Wireless adds 57 New Countries (now supports 185!)
Programmable Wireless provides global cellular connectivity for your IoT solutions. To help you reach your customers wherever they are located, today we are adding data and SMS connectivity in an additional 57 countries.
We’ve incorporated all these countries into our Quota based pricing models, as well as providing pay-as-you-go data rates. As with our existing countries, all SMS pricing is pay-as-you-go. See the pricing page in our docs for full details. Any SIM that has International Roaming enabled on its Rate Plan will be able to connect in these countries starting today.
The full list of new countries available today:
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Congo (Democratic Republic)
- Cote D’Ivoire (Ivory Coast)
- French Polynesia
- Nigeria ...
Unlock Your Creativity With Twilio Studio — now in General Availability
- Studio, Twilio’s visual development environment is now Generally Available.
- New pricing — Studio for every communication use case.
- More messaging channels — Build chatbots for Facebook Messenger, LINE, WhatsApp, and many more.
- Flow Editor For Flex— Studio is integrated with Twilio Flex, a programmable contact center and supports TaskRouter-based applications.
At Twilio, we understand developers because we are developers. And we know that while you rock at writing code, you’d probably much rather write the code that counts than spend time on server maintenance, complex state management and dealing with scale issues as your use cases grow. That’s why we developed Twilio Studio — a visual development environment that makes it easier than ever to create and deploy new customer experiences using messaging and voice in no time.
Today we are moving Twilio Studio into General Availability
On the ramp from beta to GA, we made some significant enhancements. We ...
Privacy matters: Twilio’s New Transparency Report and Binding Corporate Rules
As a global cloud communications platform, Twilio knows first hand that developers are increasingly focused on incorporating strong privacy principles into their applications.
Across regions, countries and states, lawmakers are paying increasing attention not just to how companies process data, but also to how companies educate their users on how they process data. Twilio is heartened by this increased attention to the importance of privacy principles, but at the same time, the rapidly shifting landscape can bring confusion and inconsistency. Simultaneously, the global privacy ecosystem is subject to increased surveillance, overbroad requests from government entities, and efforts to undermine strong encryption principles.
Twilio believes in a “no shenanigans” approach to data privacy. In that spirit, we’d like to draw your attention to two documents: Twilio’s Transparency Report for the first half of 2018 and Twilio’s Binding Corporate Rules.
Announcing Twilio Transparency Report – First Half 2018
- Today, Twilio ...
WhatsApp — there’s an API for that
The Twilio API for WhatsApp gives you a simple and reliable way to reach your users directly in the WhatsApp application.
The same API you use for SMS can now be used to send WhatsApp messages. All you have to do is update two lines of code. The API works seamlessly with TwiML and our helper libraries, allowing you to add WhatsApp to existing workflows or applications in minutes. It is also compatible with Twilio developer tools like Functions, Sync, Debugger, and API Explorer.
Over the last 10 years, Twilio customers have used Programmable SMS to build innovative messaging experiences for their users, whether that’s sending instant transaction notifications for money transfers, food delivery alerts, or helping millions of people avoid parking tickets.
Today, we’re helping customers like Deliveroo, Hays, SnapTravel, SuaHouse, and ...
Twilio’s Binding Corporate Rules: Demonstrating Our Commitment to Earning and Keeping Customer Trust
Twilio’s guiding principle when it comes to data protection is “No Shenanigans,“ and we take that seriously.
In June, we were named one of 130 companies worldwide to receive approval from the EU Data protection authorities for our Binding Corporate Rules.
So what does that mean for you?
“We are committed to being good stewards of your data and you don’t just have to just take our word for it,” said Sheila Jambekar, Associate General Counsel at Twilio, “we’re constantly thinking ahead and want all of our customers to feel confident when entrusting us with their data.”
Binding Corporate Rules are considered one of the highest standards for data protection, and represent a company-wide commitment to how we will handle our customer’s personal data.
A company’s BCRs undergo a rigorous regulatory approval process by EU data protection authorities that confirms that the company’s data ...
Announcing New Simplified Pricing for Programmable Video and SLA for Group Rooms
We’re excited to announce simplified pricing for Programmable Video and the addition of Twilio’s industry leading standard SLAs to Group Rooms. Group Rooms offers multi-party audio and video conferencing for up to 50 participants for web and mobile apps with no plugins required.
New Simplified On-demand Pricing
You asked for a simpler pricing model, so we built one. Estimating bandwidth when your app isn’t at scale is hard, so we’ve listened and our new on-demand pricing includes bandwidth.
- Group Rooms (up to 50 participants) are now priced at $0.01 per participant per minute, including bandwidth.
- (New) Small Group Rooms (up to 4 participants) are priced at $0.004 per participant per minute, including bandwidth.
- Group Rooms Recordings are priced at $0.01 per participant per minute ...