Announcing General Availability of <Pay>: PCI Compliant Payments over the Phone
Last year at SIGNAL we launched <Pay> with Stripe as our first <Pay> Connector partner. Today, we are excited to share with you that <Pay> is generally available. <Pay> enables businesses to accept Payment Card Industry Data Security Standard (PCI DSS) compliant payments over the phone without the hassle of building and maintaining their own PCI compliant payment infrastructure.
We are also announcing a new <Pay> Connector integration with Base Commerce, as part of the general availability release. We will have additional <Pay> Connector partners coming soon.
In this post, we will explain why we built <Pay>, how <Pay> works, and how <Pay> can help your business.
<Pay> allows you to accept PCI compliant payments over the phone with a single line of code.
Before <Pay>, businesses needed to build their own PCI compliant payment systems with custom voice payment prompts, build a system for validation, and integrate ...
Enhancements to the Programmable Video Network Quality API
A few months ago we announced Twilio Programmable Video Network Quality API: a simple mechanism enabling end-users to be notified, in real-time, about their network quality using a 1-to-5 scale as a measure. Our developer community is incredibly important to us; we have been working hard to address the feedback you’ve provided since the launch. Today, we are thrilled to announce an enhanced version of the Network Quality API. Based on your feedback, we’ve released new features that enable broader quality monitoring and diagnostics.
Before delving into the details of these new features, we’d first like to share with you the feedback that influenced these updates. We will then outline what has changed and how to use these enhancements in your work.
Developer Feedback on Programmable Video Network Quality API
To explain why we’ve implemented these new features, we’d like to recap what we learned ...
Announcing General Availability of Twilio’s Programmable Voice Mobile SDKs 3.0
With Twilio’s Programmable Voice SDKs for iOS and Android, you can easily build engaging and high quality voice calling experiences into your Apps. Whether it is calling a phone number (PSTN), another App user (VoIP), or your contact center, you can bring a contextual and secure calling experience to your users directly from your App.
We are thrilled to announce that our latest version of Programmable Voice Mobile SDKs, 3.0, is now generally available. With 3.0, you can make your customer call experiences even more engaging: with improved audio quality, increased efficiency, and contextual calling. This release includes features such as support for Opus codec, call control functions, and custom parameters.
We will walk you through the advantages of using Mobile VoIP with some common use cases, what new features rolled out with 3.0, and explain how to get started and/or migrate to Twilio Programmable ...
How Twilio SendGrid Ensures 99.97% of 50B Monthly Emails are Phish-Free
Twilio SendGrid processes over 50 billion emails every month, meaning we touch over half of the world’s unique email users on a rolling 90-day basis. With such massive scale and reach, it’s imperative that we protect recipients’ guarded information and credentials from dangerous phish.
A platform’s security and ongoing battle against bad actors only becomes an issue when defenses fail. But open platforms like Twilio SendGrid and other public cloud providers are under attack every day of the year.
In fact, 83% of InfoSec professionals said they experienced a phishing attack in 2018, an increase from 76% in 2017. And with the average cost of a phishing attack for a mid-size company in the neighborhood $1.6 million, it can make or break a business that doesn’t have the necessary security protocols in place.
Twilio SendGrid’s Inbox Protection Rate measures the success of its compliance ...
Is it Twilio Calling?
Robocalls, automated phone calls usually delivering pre-recorded messages, are on pace to be roughly half of all US mobile phone calls in 2019. Americans are only answering about 52 percent of all calls to their mobile phones. Further, more than three out of every four calls go unanswered when the call comes from an unidentified or unfamiliar number.
As a company providing a cloud communications platform, we are often asked about unwanted robocalling and whether we harbor robocallers and robotexters. Our CEO laid out Twilio’s feelings on robocallers in no uncertain terms:
“We don’t. And, we don't want these robocallers on our platform.”
Twilio’s communications platform
Twilio is a platform for legitimate companies to send wanted communications to their customers – communications those customers have opted into. Whether that’s an alert about an upcoming doctor’s appointment, notice of a school closing, confirmation that a purchased ...
Disruption Triggers Defense - How Twilio Flex is Shaking Up the Contact Center Landscape
Listening to the main stage panel of contact center leaders at Enterprise Connect 2019, I was reminded of the market reaction when Apple launched the iPhone in 2007. Then, like now, incumbent vendors representing the status quo bristled at the introduction of a disruptive force.
In 2007, some mobile device industry veterans questioned the potential of the iPhone. They questioned consumers’ willingness to pay $500 for a cellphone--and its ability to garner more than 2 or 3% of the market. Of course, history speaks for itself and reveals that they missed, or chose to ignore, the transformative potential of the disruption.
Today, Twilio is disrupting the communications industry with a fully programmable contact center platform called Flex. This platform allows customers unparalleled flexibility to design, create and manage a contact center tailored to their unique business model.
So it felt like deja vu all over again when several panelists on ...
Ahoy Twilio SendGrid
When we talk to our customers, they tell us that it's harder than ever to build a compelling customer engagement strategy. You have to consider all the customer touch points, from selling and marketing, to when customers are using your product or when they need support. At every step of the way, integrating the right communication at the right moment makes customers informed, happy, and successful.
That's why at Twilio, we've been investing for 11 years to build the customer engagement platform that developers and companies can use to build world class experiences. We started by building the industry leading APIs for voice and SMS, and have since added video, Facebook Messenger, and WhatsApp as means for companies to communicate with their customers.
SendGrid has been doing the same thing, but they started by building the industry's leading developer platform for email. If you’ve been at a hackathon, conference ...
Introducing the Redesigned Twilio Status Page
We’re excited to announce today that the Twilio Status Page is unveiling a new design and vastly enhanced functionality!
Every month, thousands of customers rely on Twilio’s status page to monitor the current health of our products and services. Our newly redesigned Status Page continues to deliver on our commitment to provide radical transparency to customers like you who trust us with their business-critical communications.
When things don’t work as expected, our customers value simple and actionable indicators and alerts which convey an incident’s impact to them. Our old status page, while providing high levels of transparency, often forced customers to separate signal from noise. Without the ability to create fine-grained filters for products and regions you care about, our alerts had become too noisy.
We’re listening. We took your invaluable feedback to heart, and are proud to share our new status page design today ...
Build Facebook Messenger bots with Twilio Autopilot
- A Conversational AI platform to build intelligent communication experiences.
- Autopilot now supports Facebook Messenger.
- Available now in beta.
Since we launched Autopilot at Signal, we’ve been working on expanding its features set. Today, we’re excited to share that you can now build Facebook Messenger bots with Autopilot. Facebook Messenger is one of the most popular and widely used social networks all over the world, boasting over 2 billion daily active users.
You've probably heard countless times that Facebook can help you grow your business. Many companies have begun to turn to the intelligent AI-powered Facebook Messenger bots to boost their customer-facing communication strategies. A recent report by Gartner claims that, by 2019, requests for customer support through mobile messaging apps (such as Facebook Messenger) will exceed requests for customer support through traditional social media.
Using Facebook Messenger chatbots will help you offer customers a faster and more convenient ...
Is Someone Else Using Your Twilio Account? Best Practices to Protect Your Auth Token
With over 5 billion mobile phone users in the world, attackers are constantly finding ways to take advantage of unsuspecting people via their connected devices. Smishing — using SMS to socially engineer information — is a very common attack that telecommunications carriers are working to address. Posing as a trustworthy entity, a bad actor sends text messages to request personal information such as passwords or credit card numbers. If even a few people fall for the bait the scheme can pay off, especially if the attacker is using stolen Twilio account credentials to send the messages.
At Twilio, we place an immense value on trust, which is why we want to help protect you and your users from smishing attacks. In this post, we share a few best practices for protecting your account.
Best Practices for Fraud and Phishing Prevention with Twilio
Someone who steals your Twilio auth token can use your ...