Introducing Twilio Developer Evangelist Christopher Konopka
Following your passion and hard work are things I observed being around family when I was young. My grandfather passed away early in my life but his memory was always visible to me through the pictures hanging on the walls in my grandmother’s house.
One wall had an image of a worn leather boot and him climbing a telephone pole next to it. He, along with other family members, were responsible for putting up telephone lines across the northern part of Massachusetts for Bell Telephone.
Growing up in this environment I was always taught to problem-solve and was encouraged to seek solutions by observing the problem through the eyes of others. From the beginning I was equipped with curiosity and inspired to use it every day.
There were two principles I was told that make the world work: asking "why?" and communication.
As a kid I ...
Programmable Wireless adds 57 New Countries (now supports 185!)
Programmable Wireless provides global cellular connectivity for your IoT solutions. To help you reach your customers wherever they are located, today we are adding data and SMS connectivity in an additional 57 countries.
We’ve incorporated all these countries into our Quota based pricing models, as well as providing pay-as-you-go data rates. As with our existing countries, all SMS pricing is pay-as-you-go. See the pricing page in our docs for full details. Any SIM that has International Roaming enabled on its Rate Plan will be able to connect in these countries starting today.
The full list of new countries available today:
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Congo (Democratic Republic)
- Cote D’Ivoire (Ivory Coast)
- French Polynesia
- Nigeria ...
Introducing 50+ additional Text-to-Speech voices with Amazon Polly Integration
We are excited to announce that Twilio now supports Amazon Polly, adding more than 50 voices, 25 languages, and new APIs to give developers more control over synthesized speech output in their Programmable Voice applications. With Amazon Polly, Twilio developers now have control over the volume, pitch, rate, and pronunciation of the voices that interact with their users.
Text-to-Speech (TTS)–also known as speech synthesis, is a process where text is rendered into audio using a human-sounding voice. TTS enables developers to create smarter interactive voice applications by generating speech dynamically, rather than playing static, pre-recorded media files. The Programmable Voice verb has long supported Text-to-Speech: you provide the text, and synthesizes speech in real-time and plays the audio back to the call. For example, the following TwiML plays back Hello World in US English.
<Response> <Say>Hello World!</Say> </Response>
Before today, ’s built-in Basic TTS supported ...
Unlock Your Creativity With Twilio Studio — now in General Availability
- Studio, Twilio’s visual development environment is now Generally Available.
- New pricing — Studio for every communication use case.
- More messaging channels — Build chatbots for Facebook Messenger, LINE, WhatsApp, and many more.
- Flow Editor For Flex— Studio is integrated with Twilio Flex, a programmable contact center and supports TaskRouter-based applications.
At Twilio, we understand developers because we are developers. And we know that while you rock at writing code, you’d probably much rather write the code that counts than spend time on server maintenance, complex state management and dealing with scale issues as your use cases grow. That’s why we developed Twilio Studio — a visual development environment that makes it easier than ever to create and deploy new customer experiences using messaging and voice in no time.
Today we are moving Twilio Studio into General Availability
On the ramp from beta to GA, we made some significant enhancements. We ...
Privacy matters: Twilio’s New Transparency Report and Binding Corporate Rules
As a global cloud communications platform, Twilio knows first hand that developers are increasingly focused on incorporating strong privacy principles into their applications.
Across regions, countries and states, lawmakers are paying increasing attention not just to how companies process data, but also to how companies educate their users on how they process data. Twilio is heartened by this increased attention to the importance of privacy principles, but at the same time, the rapidly shifting landscape can bring confusion and inconsistency. Simultaneously, the global privacy ecosystem is subject to increased surveillance, overbroad requests from government entities, and efforts to undermine strong encryption principles.
Twilio believes in a “no shenanigans” approach to data privacy. In that spirit, we’d like to draw your attention to two documents: Twilio’s Transparency Report for the first half of 2018 and Twilio’s Binding Corporate Rules.
Announcing Twilio Transparency Report – First Half 2018
- Today, Twilio ...
WhatsApp — there’s an API for that
The Twilio API for WhatsApp gives you a simple and reliable way to reach your users directly in the WhatsApp application.
The same API you use for SMS can now be used to send WhatsApp messages. All you have to do is update two lines of code. The API works seamlessly with TwiML and our helper libraries, allowing you to add WhatsApp to existing workflows or applications in minutes. It is also compatible with Twilio developer tools like Functions, Sync, Debugger, and API Explorer.
Over the last 10 years, Twilio customers have used Programmable SMS to build innovative messaging experiences for their users, whether that’s sending instant transaction notifications for money transfers, food delivery alerts, or helping millions of people avoid parking tickets.
Today, we’re helping customers like Deliveroo, Hays, SnapTravel, SuaHouse, and ...
Twilio’s Binding Corporate Rules: Demonstrating Our Commitment to Earning and Keeping Customer Trust
Twilio’s guiding principle when it comes to data protection is “No Shenanigans,“ and we take that seriously.
In June, we were named one of 130 companies worldwide to receive approval from the EU Data protection authorities for our Binding Corporate Rules.
So what does that mean for you?
“We are committed to being good stewards of your data and you don’t just have to just take our word for it,” said Sheila Jambekar, Associate General Counsel at Twilio, “we’re constantly thinking ahead and want all of our customers to feel confident when entrusting us with their data.”
Binding Corporate Rules are considered one of the highest standards for data protection, and represent a company-wide commitment to how we will handle our customer’s personal data.
A company’s BCRs undergo a rigorous regulatory approval process by EU data protection authorities that confirms that the company’s data ...
Announcing New Simplified Pricing for Programmable Video and SLA for Group Rooms
We’re excited to announce simplified pricing for Programmable Video and the addition of Twilio’s industry leading standard SLAs to Group Rooms. Group Rooms offers multi-party audio and video conferencing for up to 50 participants for web and mobile apps with no plugins required.
New Simplified On-demand Pricing
You asked for a simpler pricing model, so we built one. Estimating bandwidth when your app isn’t at scale is hard, so we’ve listened and our new on-demand pricing includes bandwidth.
- Group Rooms (up to 50 participants) are now priced at $0.01 per participant per minute, including bandwidth.
- (New) Small Group Rooms (up to 4 participants) are priced at $0.004 per participant per minute, including bandwidth.
- Group Rooms Recordings are priced at $0.01 per participant per minute ...
Twilio Conference now supports Announcements
Twilio Conference now supports Announcements
We are excited to announce support for Announcements in Twilio Conference. Over the last several years, Conference has become a critical part of everything from managing incident responses involving a large number of participants or powering advanced call controls such as hold, transfers, monitor, coach, or barge in a contact center. In the past, developers were forced to transfer the Participant out of conference to be able to Play or Say as a workaround for Announcements. The new Announcement feature significantly simplifies the process by using one API call to Play or Say into Conference.
AnnounceUrl: The AnnounceUrl attribute lets you specify a URL for Announcement. The URL may be an MP3, a WAV, or a TwiML document that uses <Play> or <Say>.
AnnounceMethod: Specify GET or POST; defaults to ...
Elastic SIP Trunking: Call Transfer via SIP REFER
If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that transfer.
About call transfers
A call transfer is just what it sounds like: It’s when you transfer a customer’s call from one call center agent to another. You might need to initiate a call transfer for several reasons, such as when a customer requesting to speak to the manager. Quick, easy call transfers are a necessary function in today’s business telecom environments.
When an agent presses the “Transfer” button on a SIP-enabled IP phone, the phone issues a SIP REFER method requesting the call to be transferred to a third party using the contact information provided in the request.
A very common type of call transfers is “blind” transfers. Blind transfers ...