Introducing the Redesigned Twilio Status Page
We’re excited to announce today that the Twilio Status Page is unveiling a new design and vastly enhanced functionality!
Every month, thousands of customers rely on Twilio’s status page to monitor the current health of our products and services. Our newly redesigned Status Page continues to deliver on our commitment to provide radical transparency to customers like you who trust us with their business-critical communications.
When things don’t work as expected, our customers value simple and actionable indicators and alerts which convey an incident’s impact to them. Our old status page, while providing high levels of transparency, often forced customers to separate signal from noise. Without the ability to create fine-grained filters for products and regions you care about, our alerts had become too noisy.
We’re listening. We took your invaluable feedback to heart, and are proud to share our new status page design today ...
Build Facebook Messenger bots with Twilio Autopilot
- A Conversational AI platform to build intelligent communication experiences.
- Autopilot now supports Facebook Messenger.
- Available now in beta.
Since we launched Autopilot at Signal, we’ve been working on expanding its features set. Today, we’re excited to share that you can now build Facebook Messenger bots with Autopilot. Facebook Messenger is one of the most popular and widely used social networks all over the world, boasting over 2 billion daily active users.
You've probably heard countless times that Facebook can help you grow your business. Many companies have begun to turn to the intelligent AI-powered Facebook Messenger bots to boost their customer-facing communication strategies. A recent report by Gartner claims that, by 2019, requests for customer support through mobile messaging apps (such as Facebook Messenger) will exceed requests for customer support through traditional social media.
Using Facebook Messenger chatbots will help you offer customers a faster and more convenient ...
Is Someone Else Using Your Twilio Account? Best Practices to Protect Your Auth Token
With over 5 billion mobile phone users in the world, attackers are constantly finding ways to take advantage of unsuspecting people via their connected devices. Smishing — using SMS to socially engineer information — is a very common attack that telecommunications carriers are working to address. Posing as a trustworthy entity, a bad actor sends text messages to request personal information such as passwords or credit card numbers. If even a few people fall for the bait the scheme can pay off, especially if the attacker is using stolen Twilio account credentials to send the messages.
At Twilio, we place an immense value on trust, which is why we want to help protect you and your users from smishing attacks. In this post, we share a few best practices for protecting your account.
Best Practices for Fraud and Phishing Prevention with Twilio
Someone who steals your Twilio auth token can use your ...
Twilio-Powered Air Quality Texting Service
With wildfire season upon us, use this handy texting tool to find out what the air quality is in your area. Simply text your zip code to (415) 212-4229 for air quality updates. You can also add “map” to the text to be sent an image of your region.
This service isn’t just useful for individuals with limited access to smartphones or the Internet. It also alleviates the load put on air quality sites like AirNow, which are often overloaded and unavailable during wildfire season due to the spike in traffic. Texting this number instead is a great way to get the same information without bogging down those sites, helping them to stay up for others who need to access them.
Spread the word and stay safe! If you’re interested in nerding out over the code, feel free to check it out on GitHub, and if you have ...
Announcing the Twilio Super SIM
Today Twilio is excited to announce the Twilio Super SIM, the only SIM you will ever need.
Over the last two years, we've worked with our customers to better understand their connectivity needs as they build and deploy IoT devices around the world. We've jotted down notes, collated requests and arrived at three core requirements. Our customers told us that they wanted a single SIM with a single API that they could deploy anywhere. They wanted a SIM that has access to the largest range of networks possible with smart network selection and the ability to override automatic network selection if required. Finally, they want detailed visibility into how their devices are initializing and maintaining connections to the network for debugging. With these requirements in mind, we set out to build the Super SIM.
What Makes Twilio Super SIM “Super”?
The Twilio Super SIM takes advantage of the Super Network ...
A New Era of Contact Center Software is Here: Twilio Flex Now Generally Available 🎉
- Twilio Flex: The fully programmable contact center platform is now generally available.
- What’s New: Easy onboarding, Salesforce and Zendesk connectors, a plugin framework, and more.
- Pricing: We’re introducing flexible pricing options to fit your needs, starting at just $1 per active user hour.
- Get started with Twilio Flex for free!
Since we announced Twilio Flex in March, thousands of you have requested access to the Flex preview program, across industries including financial services, retail, healthcare, travel, media, and technology. We’ve onboarded hundreds of companies into the program and thanks to the close collaboration with, and feedback from, these early users, Flex has evolved into a tried and tested platform that we’re excited to open up to you now.
Today, I couldn’t be more thrilled to announce that Twilio Flex, the first fully programmable contact center platform, is now generally available.
In the past few months ...
Evolving Our Trusted Bounty Program: Twilio Adds Safe Harbor to Bug Bounty
Founded by engineers, Twilio has always sought to cultivate a diverse internal engineering culture while enabling a strong external community. Since its founding 10 years ago, Twilio has provided scalable services and empowered over 2 million developers to build great things on our platform.
Twilio is dedicated to providing our customers with a trusted platform where their data is protected. While we have a skilled security team working hard to accomplish this goal, we have seen the positive effects of crowdsourcing proactive help from external security researchers, spurred on by our bug bounty program, to improve our systems of protection.
Hackers act as “the Internet’s immune system” when they find vulnerabilities and responsibly disclose them to the correct parties before they are maliciously exploited by those with ill intentions. When responsible and seasoned hackers find these issues, all users of the platform benefit. Twilio launched its bounty program in ...
Twilio Call Recording Controls is Now Generally Available
- API level control for start, stop, pause, resume recording actions
- Ensure compliance with privacy regulations
- Available now for all customers
Recording your customer conversations provides valuable information for understanding customer sentiment, agent training, dispute resolution, and more. However, there are parts of some conversations that you don’t want to or may be legally required not to record - a customer’s home address or credit card number, for instance, or if your customer does not consent to you recording the call or parts of the call.
Today, we are excited to announce the general availability of Call Recording Controls, which give you the flexibility to determine which parts of your conversations are recorded. With Call Recording Controls, you can start, stop, pause, and resume recordings using a simple API. For example, you can record immediately after receiving an inbound call (including any IVR interactions), start a call recording only after ...
What is an eSIM?
This week Apple announced two new flagship phones with eSIM support. This has raised many questions on what an eSIM actually is and why it is so important for the industry. Remember that our work is primarily on M2M (Machine to Machine) or IoT (Internet of Things) connectivity rather than consumer mobile but we hope this post will give you more clarity.
The concept of the eSIM is complicated.
A common misconception is that eSIM refers only to embedded SIM hardware - the MFF2 SIM card form factor is shown below.
This isn’t true. eSIM refers to eUICC or embedded UICC. The embedded UICC software can be deployed on embedded SIM hardware like MFF2, or removable plastic SIM cards like 4FF. We don't know the exact embedded hardware that Apple is using for its eSIM support - it could be the standard MFF2, or something even more miniaturized.
With eSIM, you ...
Welcome Aboard: Ytica Joins Team Twilio
At Twilio, we believe that organizations should have full control of the software and systems that help them run. That’s why we’ve built Flex to be the first cloud contact center application platform that is programmable at every layer of the stack.
And today, this is why we’re so incredibly excited to welcome Ytica, a long-time partner of ours, to the Twilio team. Founders Simon Vostry and Kveta Vostra built Ytica, an analytics-driven workforce optimization (WFO) software company, because they believe contact centers should have complete control of their data and full visibility into their operations. The team at its core is made up of developers, combining their decades of contact center experience with a software mindset.
Ytica has been at the forefront of workforce optimization for the contact center, helping to solve the problems that contact centers face daily—unactionable data, siloed systems, high agent attrition ...