Announcing the Twilio Super SIM
Today Twilio is excited to announce the Twilio Super SIM, the only SIM you will ever need.
Over the last two years, we've worked with our customers to better understand their connectivity needs as they build and deploy IoT devices around the world. We've jotted down notes, collated requests and arrived at three core requirements. Our customers told us that they wanted a single SIM with a single API that they could deploy anywhere. They wanted a SIM that has access to the largest range of networks possible with smart network selection and the ability to override automatic network selection if required. Finally, they want detailed visibility into how their devices are initializing and maintaining connections to the network for debugging. With these requirements in mind, we set out to build the Super SIM.
What Makes Twilio Super SIM “Super”?
The Twilio Super SIM takes advantage of the Super Network ...
A New Era of Contact Center Software is Here: Twilio Flex Now Generally Available 🎉
- Twilio Flex: The fully programmable contact center platform is now generally available.
- What’s New: Easy onboarding, Salesforce and Zendesk connectors, a plugin framework, and more.
- Pricing: We’re introducing flexible pricing options to fit your needs, starting at just $1 per active user hour.
- Get started with Twilio Flex for free!
Since we announced Twilio Flex in March, thousands of you have requested access to the Flex preview program, across industries including financial services, retail, healthcare, travel, media, and technology. We’ve onboarded hundreds of companies into the program and thanks to the close collaboration with, and feedback from, these early users, Flex has evolved into a tried and tested platform that we’re excited to open up to you now.
Today, I couldn’t be more thrilled to announce that Twilio Flex, the first fully programmable contact center platform, is now generally available.
In the past few months ...
Evolving Our Trusted Bounty Program: Twilio Adds Safe Harbor to Bug Bounty
Founded by engineers, Twilio has always sought to cultivate a diverse internal engineering culture while enabling a strong external community. Since its founding 10 years ago, Twilio has provided scalable services and empowered over 2 million developers to build great things on our platform.
Twilio is dedicated to providing our customers with a trusted platform where their data is protected. While we have a skilled security team working hard to accomplish this goal, we have seen the positive effects of crowdsourcing proactive help from external security researchers, spurred on by our bug bounty program, to improve our systems of protection.
Hackers act as “the Internet’s immune system” when they find vulnerabilities and responsibly disclose them to the correct parties before they are maliciously exploited by those with ill intentions. When responsible and seasoned hackers find these issues, all users of the platform benefit. Twilio launched its bounty program in ...
Twilio Call Recording Controls is Now Generally Available
- API level control for start, stop, pause, resume recording actions
- Ensure compliance with privacy regulations
- Available now for all customers
Recording your customer conversations provides valuable information for understanding customer sentiment, agent training, dispute resolution, and more. However, there are parts of some conversations that you don’t want to or may be legally required not to record - a customer’s home address or credit card number, for instance, or if your customer does not consent to you recording the call or parts of the call.
Today, we are excited to announce the general availability of Call Recording Controls, which give you the flexibility to determine which parts of your conversations are recorded. With Call Recording Controls, you can start, stop, pause, and resume recordings using a simple API. For example, you can record immediately after receiving an inbound call (including any IVR interactions), start a call recording only after ...
What is an eSIM?
This week Apple announced two new flagship phones with eSIM support. This has raised many questions on what an eSIM actually is and why it is so important for the industry. Remember that our work is primarily on M2M (Machine to Machine) or IoT (Internet of Things) connectivity rather than consumer mobile but we hope this post will give you more clarity.
The concept of the eSIM is complicated.
A common misconception is that eSIM refers only to embedded SIM hardware - the MFF2 SIM card form factor is shown below.
This isn’t true. eSIM refers to eUICC or embedded UICC. The embedded UICC software can be deployed on embedded SIM hardware like MFF2, or removable plastic SIM cards like 4FF. We don't know the exact embedded hardware that Apple is using for its eSIM support - it could be the standard MFF2, or something even more miniaturized.
With eSIM, you ...
Welcome Aboard: Ytica Joins Team Twilio
At Twilio, we believe that organizations should have full control of the software and systems that help them run. That’s why we’ve built Flex to be the first cloud contact center application platform that is programmable at every layer of the stack.
And today, this is why we’re so incredibly excited to welcome Ytica, a long-time partner of ours, to the Twilio team. Founders Simon Vostry and Kveta Vostra built Ytica, an analytics-driven workforce optimization (WFO) software company, because they believe contact centers should have complete control of their data and full visibility into their operations. The team at its core is made up of developers, combining their decades of contact center experience with a software mindset.
Ytica has been at the forefront of workforce optimization for the contact center, helping to solve the problems that contact centers face daily—unactionable data, siloed systems, high agent attrition ...
Introducing Twilio Developer Evangelist Christopher Konopka
Following your passion and hard work are things I observed being around family when I was young. My grandfather passed away early in my life but his memory was always visible to me through the pictures hanging on the walls in my grandmother’s house.
One wall had an image of a worn leather boot and him climbing a telephone pole next to it. He, along with other family members, were responsible for putting up telephone lines across the northern part of Massachusetts for Bell Telephone.
Growing up in this environment I was always taught to problem-solve and was encouraged to seek solutions by observing the problem through the eyes of others. From the beginning I was equipped with curiosity and inspired to use it every day.
There were two principles I was told that make the world work: asking "why?" and communication.
As a kid I ...
Programmable Wireless adds 57 New Countries (now supports 185!)
Programmable Wireless provides global cellular connectivity for your IoT solutions. To help you reach your customers wherever they are located, today we are adding data and SMS connectivity in an additional 57 countries.
We’ve incorporated all these countries into our Quota based pricing models, as well as providing pay-as-you-go data rates. As with our existing countries, all SMS pricing is pay-as-you-go. See the pricing page in our docs for full details. Any SIM that has International Roaming enabled on its Rate Plan will be able to connect in these countries starting today.
The full list of new countries available today:
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Congo (Democratic Republic)
- Cote D’Ivoire (Ivory Coast)
- French Polynesia
- Nigeria ...
Introducing 50+ additional Text-to-Speech voices with Amazon Polly Integration
We are excited to announce that Twilio now supports Amazon Polly, adding more than 50 voices, 25 languages, and new APIs to give developers more control over synthesized speech output in their Programmable Voice applications. With Amazon Polly, Twilio developers now have control over the volume, pitch, rate, and pronunciation of the voices that interact with their users.
Text-to-Speech (TTS)–also known as speech synthesis, is a process where text is rendered into audio using a human-sounding voice. TTS enables developers to create smarter interactive voice applications by generating speech dynamically, rather than playing static, pre-recorded media files. The Programmable Voice verb has long supported Text-to-Speech: you provide the text, and synthesizes speech in real-time and plays the audio back to the call. For example, the following TwiML plays back Hello World in US English.
<Response> <Say>Hello World!</Say> </Response>
Before today, ’s built-in Basic TTS supported ...
Privacy matters: Twilio’s New Transparency Report and Binding Corporate Rules
As a global cloud communications platform, Twilio knows first hand that developers are increasingly focused on incorporating strong privacy principles into their applications.
Across regions, countries and states, lawmakers are paying increasing attention not just to how companies process data, but also to how companies educate their users on how they process data. Twilio is heartened by this increased attention to the importance of privacy principles, but at the same time, the rapidly shifting landscape can bring confusion and inconsistency. Simultaneously, the global privacy ecosystem is subject to increased surveillance, overbroad requests from government entities, and efforts to undermine strong encryption principles.
Twilio believes in a “no shenanigans” approach to data privacy. In that spirit, we’d like to draw your attention to two documents: Twilio’s Transparency Report for the first half of 2018 and Twilio’s Binding Corporate Rules.
Announcing Twilio Transparency Report – First Half 2018
- Today, Twilio ...