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The Owl’s Nest: Inside Twilio

  • By Gabriel Bolzi
    Introducing Twilio Developer Evangelist Gabriel Bolzi Introducing Twilio Developer Evangelist Gabriel Bolzi

    Hello everyone, my name is Gabriel Bolzi, Developer Evangelist at Twilio and I’m here to introduce myself, lets gooooo.

    My childhood in Brazil was pretty much involved in playing soccer at the beach and riding my bike to school, but at some point something has gotten my attention, and it’s name was Tibia.

    For those who are not familiar with Tibia, it is a RPG game from 1997 (that is still online) and playing that game was my turning point to start loving computers.

    Tibia game

    While being involved in Tibia, I felt like I wanted more complex parts on it, I wanted to create my own version of the game and then I find out about Tibia Servers - Which are basically a copy of the original game, but on your own server, which would allow you to create new items, new maps, new spells and promotions.

    More GIF

    Then my …

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  • By Twilio
    Twilio is Now a Remote-first Company Remote First_Blog Header_2022 (4).png

    We’re providing Twilions with flexibility, creating more opportunities for connection, and redesigning our ways of working — together as one team

    At Twilio, we're always thinking about the future — and the future of work. Even before the COVID-19 pandemic, we've relied on digital solutions to partner with clients and peers in ways that help us do our best work, especially when we're thousands of miles apart.

    And because we believe that businesses should leave society better than it was found, we're intentional in the meaningful work we take on, the impact we make, and how we structure and support our teams.

    So today, as part of the evolution of the Open Work initiative we launched in 2021, we're announcing that Twilio is now a remote-first company.

    What is remote-first?

    Our remote-first approach is focused on providing our employees with flexibility, creating opportunities for connection, and delivering tools …

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  • By David Coghill
    Twilioソリューションエンジニア(日本)の仕事とは Twilioソリューションエンジニア(日本)の仕事とは

    ここ数年にわたり目覚ましい活躍を見せる日本のTwilioソリューションエンジニアチームですが、今回は私たちがTwilioの仕事で好きなところをご紹介したいと思います。

    その前に、最初に必ず出る、以下の質問にお答えします。

    「Twilioってどんな会社?」

    「ソリューションエンジニアってどんな仕事?」

    Twilioを選ぶ理由

    Twilioは世界をリードするCPaaS(Communications Platform as a Service)企業として、企業とそのお客様が通話、SMSやチャットを通じてこれまで以上に効果的なコミュニケーションをとるためのサービスを提供しています。開発者が優れた顧客体験を実現するための構築要素であるビルディングブロックを提供し、お客様から大変ご好評をいただいています。

    Twilioが日本に展開して数年がたち、現在飛躍的に成長しています。今年だけでもソリューションエンジニアリングチームは2倍の規模に拡大する見込みです。

    それでは、ソリューションエンジニアのキャリアはどんな人に向いているのか、「実際」のソリューションエンジニアの仕事をご紹介しましょう。

    ソリューションエンジニアとはどんな仕事?

    ソリューションエンジニアは分析指向を持ちながら、人と話すことも楽しみとする性格に適した仕事です。技術スキルを活かし、お客様がTwilioを利用してクラウドテレコミュニケーションソリューションを構築するための支援をします。そのほか、デモの作成、セールスチームへの技術知識の伝授、時にはTwilio製品のコーディングも行います。仕事の時間は、お客様とミーティング …

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  • By Caitlin Davey
    Developer Relations at Twilio: Then and Now Developer Relations at Twilio Header

    Twilio’s Developer Network (DevNet) team evolved from the developer relations work that began when Twilio was still in its early startup days. Our early evangelists were generalists presenting at conferences, writing code, authoring documentation, and connecting with their local developer community. As the team grew, a need for greater role specialization emerged. And so, the DevNet was created to better organize the work happening across teams within Twilio.

    Many of the early DevNet’s functions and responsibilities were shared, and ownership rotated through all of the evangelists. However, that became untenable as we scaled, and when Twilio formally created the Developer Network it started with three core teams: Developer Education, Evangelism, and Community.

    As we scaled, we added new roles to focus on reaching developers in different communities and channels, specialized across different types of content. We’ve now grown to include five teams working in …

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  • By Twilio
    4 Black Twilions You Should Know Copy of _Twilio_BHM_5 Black Template_1200x630.pdf (1).png

    In observance of Black History Month, the Black Twilions Employee Resource Group organized programs to commemorate important events and celebrate people of color in American history. This year’s Black History Month theme -Black Health and Wellness- encouraged members and allies of Twilio's Black community to be mindful about physical and mental health at home and work.

    While there were plenty of company-wide programming opportunities and initiatives, some highlights include:

    • Coolin with Tha Cousins - Twilion-led yoga sessions
    • Building A New Black History: Growth Healing And Hope - a conversation between Twilio CEO Jeff Lawson and CEO and Founder of MindRight Health Ashley Edwards
    • A performance by Blessing Offor, a blind musician whose inspiring story took him from Nigeria to NYC to Nashville.

    Perhaps one of the most valuable opportunities that Black History Month provides is a reminder to both recognize the challenges and uplift the contributions of the …

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  • By Kaelyn Chresfield
    Introducing Twilio Developer Evangelist Kaelyn Chresfield Developer Evangelist Kaelyn Chresfield

    According to my parents, I was a loud baby. Even the tiniest inconveniences set me off like a car alarm. When I was happy, I also yelled at the top of my lungs, exposing a single “snaggletooth”, as my dad liked to call it, and a devilish smile. I wasn’t the easiest infant and as I transitioned into a toddler it only got worse. My high pitched cries turned into embarrassingly rude questions. I'd ask if a person washed their hands after using the bathroom then proceeded to clean said bathroom no matter what their answer was - even as a child I was steadfast in my beliefs.

    By college my voice lowered but my actions were still loud and “a lot”. My mother and I always bonded over interior design so it naturally became a passion of mine. When it came to designing my college dorm I was keen …

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  • By Twilio
    The Importance of Diversity, Equity, and Inclusion at Twilio India The Importance of DEI in India

    In 2020, Twilio committed to becoming an antiracist organization, leveraging its products, people and resources to create a more just and equitable world. To effectively foster a culture that is deep-rooted in diversity, equity and inclusion, we are leveraging "antiracism" as a framework to encourage leadership, teams and individuals to do this critical work. This means we will take ongoing actions to challenge and redistribute power in a way that benefits all communities.

    Our current focus is to provide educational and awareness opportunities to Twilions across the globe so that they better understand what “antiracism” means, learn more about the rich, diverse communities within Twilio and push for systemic and policy changes that will make our workplace more inclusive.

    In the last year, we launched our Safe Spaces Program, wherein we create opportunities for employees to engage in a psychologically-safe environment for group dialogue and to share feelings or emotions. …

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  • By Anand Rengarajan
    Career Building @ Twilio: The Making of a Software Engineer Anand_CareerJourney_SoftwarenEngineering_EB

    Instead of a computer science degree or coding boot camp, I earned an economics degree with a minor in business. I ran marketing campaigns and built KPI dashboards. Not an ideal set of skills for someone dreaming of a software engineering job, but that was my resume in 2016. Fast forward to 2021, and I’m proud to say I’ve been a Software Engineer at Twilio for three years!

    Plan A: Feeling lost but finding passion.

    After graduating in 2013 with an economics degree in hand, I had no idea what I wanted to do with my career. I felt completely lost. For the next few years, I worked in different roles at different companies, each time discovering what I didn’t want to do.

    But while at Google, Zenefits, and later at Twilio (starting in a non-engineering position), a pattern emerged. Although I wasn’t hired for technical roles, I obsessively worked …

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  • By Twilio
    Twilioを選ぶ理由: 市場をリードするカスタマーエンゲージメントプラットフォームの概要 What-is-twilio-CT_1.max-1350x1500.jpg

    TLDR

    Twilioは、シンプルなテキストメッセージから命を救うコミュニケーションまで、世界中のユーザーとの有意義な瞬間を創出できるよう、あらゆる規模の組織やブランドを支援しています。

    ダークモード

    テキストサイズの調整

    カスタマーサポートとのチャット、予約リマインダーの受信、ライドシェアのドライバーとのメッセージのやりとり、パーソナライズされたクーポンの配信、かかりつけ医によるビデオ診察 - これらすべてのコミュニケーションに共通していることは、Twilioが支えているということです。

    では、Twilioとはどのようなものでしょう?

    簡単に言うと、Twilioは、カスタマーエンゲージメントプラットフォームです。世界中で何十万もの企業や1,000万人以上の開発者が、ユニークでパーソナライズされた顧客体験を構築するために利用しています。

    Twilioは、音声、テキスト、チャット、ビデオ、メールなどのチャネルを、APIを通じて広く普及させていることで知られています。顧客との有意義なコミュニケーションを、顧客の好きなチャネルで行う、それをあらゆる組織が簡単に構築できるようにしています。

    しかし、それはほんのさわりに過ぎません。Segmentは、世界トップクラスの顧客データプラットフォームです。このSegmentにより、今Twilioは、企業がファーストパーティの顧客データをリアルタイムで取得し、1つの画面で分析し、それを利用してコミュニケーションを大規模に強化できるよう支援しています。

    この他にはない位置にいるTwilioは、コミュニケーションと顧客データの両方から、どのように企業の活性化と、コ …

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  • By Twilio
    How Women in Sales are Balancing Work and Family in 2021 Women in sales

    This past September, Twilio had the privilege of being a gold sponsor of the 4th Annual Sistas In Sales Summit 2021. For those who aren't aware, Sistas in Sales is an organization that unites women of color together in a series of networking events, panel discussions, and socials to provide mentorship, access to sales leaders, and community.

    Why is work/life balance important? And why now?

    According to McKinsey's latest Women in the Workplace report, a year and a half into the COVID-19 pandemic, women in corporate jobs are even more burned out than they were a year ago—and increasingly more so than men. Despite this, it's women who are stepping up to support employee well-being and diversity, equity, and inclusion efforts. That's especially true of women of color who have ambitions to be top executives despite facing so many challenges to advancement — not the least of which is work-life …

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