Freshdesk Breaks Down Wisby’s Barriers To Customer Service with Twilio


Wisby had the drive, the customer support team, and the resources in place to deliver awesome customer service. But, there were two sizeable barriers they had to overcome: time and distance. Namely, reducing the time it took to respond to customers, and reducing the geographic telecom barriers cause a delay in response. To solve their problems and deliver excellent customer service, Wisby enlisted the help of… Read More

Circly Fights Cancer With Community: Building A Support System With Twilio


If cancer were a person, I’d punch it in the face. But, it turns out that’s neither a viable method of treatment, or a fight that has any chance of actually taking place.   One thing that does help people struggling with cancer is emotional support from friends and family. A simple text or call goes a long way. A friendly reminder to perform self-checks for cancer,… Read More

Building Repliable SMS For Coaches And Athletes: CoachUp Scales With Twilio (and Stephen Curry)


Steph Curry is a champion, and MVP. Here in the Bay Area, he’s more like a demi-god. In a 2009 draft report, a scout lambasted Steph’s abilities saying that he would never lead a team at the highest level. Then, in 2015, Steph led The Golden State Warriors to world championship. The difference maker for Steph, aside from ignoring critics, was coaching. One on one coaching… Read More

Meet The Twilio-Powered Partners At Dreamforce


Well, that happened. The Dreamforce parade packed up and headed out of town after a wild 5 days. Somewhere in-between announcing Twilio was giving 1% of its equity to, giving away a ton of Narrative Clips, and demoing Salesforce integrations, we hung out with a few Twilio partners. Velocify, OneReach, Appirio, New Voice Media and DocuSign all took time out of their frenetic Dreamforce schedule… Read More

Victory 91.5 Takes Radio From Hardware Powered to Software Powered with Twilio


There are certain tools of the trade all radio stations use. The most insufferable morning zoo drive-time duos and world’s best DJs (cough, cough Seattle’s KEXP) all drop radio station ID’s. You know how it goes, a famous musician or excited fan shouts out the radio station’s name and motto. It seems simple enough, but getting audio from the phone to the airwaves is a tricky… Read More

Autopilot Teams Up with Twilio To Offer Narrative Clips at Dreamforce


Dreamforce is here (find out where Twilio will be right here) and as veteran Dreamforce attendees know, finding someone in a crowd can be difficult.  Imagine telling a customer of yours to meet you at your booth, but not giving them directions or a map. How would they find you? The same principle applies to marketing. You need a clear plan to get your customer to… Read More

Code For America Cuts Food Stamp Application Process From Hours To Minutes With Twilio SMS + Front


There’s no good way to sugar coat it. California has the second lowest food stamp participation rate in the U.S. It’s a big problem, and a complex problem to solve. But if there’s anyone well equipped to help the government work better for its citizens it’s Code For America (CfA). An Insurmountable Food Stamp Application, A Determined Team Code For America fellows Jacob Solomon, David Guarino… Read More

i360 Scales Up While Cutting Voter Data Collection Costs by 30% With Twilio Voice


How The 2008 Election Changed Political Data After the 2008 election, the business of politics changed and one thing was clear – data, both quantity and quality, would be the determinant in the result of the next election cycle. After Nate Silver famously called the election in Obama’s favor hours before the result was official based on his own predictive algorithms and voter poll results, the… Read More

Breaking Down Barriers : mRelief Checks Food Stamp Eligibility via Twilio SMS


For economically disadvantaged people in Chicago, getting help isn’t as easy as you would think. The devil is in the logistical hassles. The City of Chicago offers food stamps for those who need them. But, getting to the government office responsible for granting you eligibility can mean three bus trips and taking a half day off work. When you add in a few hours long wait… Read More