VoiceBase Unlocks “Big Voice” To Deliver A Better Customer Experience

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VoiceBase is sponsoring SIGNAL, the communications conference for developers. Use the code Voicebase20 at checkout for 20% off your SIGNAL tickets. One of my co-workers, Devin Rader, had a fantastic quote about the old “data-driven” trope that I will paraphrase and potentially butcher. He said “Data doesn’t drive that car, I’m driving the car, but it’s definitely riding shotgun.” Data can tell you a whole lot,… Read More

Hobnob Automates Away The Pain Of Event Invites With Help From The TwilioFund Program

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To solve challenging problems with technology, you need the right set of tools and the right type of support. The TwilioFund program offers access to investors,  technical resources, Twilio credits, and guidance that startups need to grow their business. Hobnob is changing the way we send and receive event invites, using A.I technology, Twilio SMS and MMS. They’re growing at a rapid rate, and have recently… Read More

NBC News Builds Election Confessions With Twilio

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My old college roommate has some pretty salient thoughts about Bernie Sanders. Also, my Mom’s coworker says she has a fool-proof plan to balance the budget. This is what my Facebook feed looks like in election season, and the same is true for many Americans. NBC News built Election Confessions to give anyone an outlet to share their political thoughts without the fear of judgment or… Read More

#SIGNALstories: Real time web lessons from Guillermo Rauch

When you want to learn about the real time web there are few better people to impart such knowledge than the creator of socket.io, Guillermo Rauch. Socket.io is my go to WebSockets library for Node.js (I particularly enjoyed using it to help set up a WebRTC connection) so hearing from him last year at SIGNAL 2015 was particularly exciting. I really like the way Guillermo frames the… Read More

Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 Days

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A few national retailers are all vying for a limited pool of customers. The pressure to set themselves apart from their competitors is higher than ever. The only way to do that is by giving customers a fantastic experience. One leading national retailer wanted to level up their customer loyalty program, replacing the old program and offering phone support for the new program. They enlisted the… Read More

Meet The Engineers Behind Slack: Brenda Jin Talks About Maintaining A Beloved API

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I meant for this story to narrowly focus on Slack’s API. But after interviewing Brenda Jin, I couldn’t help but zoom out a bit. She studied to be a professional opera singer, worked as a one, and now is a Senior Platform Engineer at Slack. Don’t worry, I’m not going to traffic in platitudes or make a chart of what music and engineering have in common…. Read More

One HTTP Request From Stardom: How Alan Shreve Built ngrok Using Go

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Learning a new programming language is as fun as it is challenging. You’ve probably used all sorts of techniques to learn from quickstarts to cloning to banging your head against a manual. If I may butcher the English language – It’s frunstrating (fun + frustrating). Alan Shreve wanted to learn a new programming language – Go. At the end of his foray into Go he had… Read More

Triggering SMS And Voice Notifications For IoT Devices

Triggering SMS And Voice Notifications For IoT Devices

People throw around the term “the internet of things” as if there’s an internet essence in all devices that you unlock via secret code. The truth is connecting one device to another and building a truly awesome bit of IoT hacking takes some engineering. But after that engineering you get sofas vibrating to music, and IoT connected boxing gloves. Getting up and running with connected IoT… Read More

Bit By Bit: Brendan Dawes Crowdsources Storytelling Via Text for Airbnb

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Many developers can build a project that’s greater than the sum of its parts. But few work with as many parts as Brendan Dawes. Where one of Dawes’ skill sets ends, a new one begins. He transitions easily from hardware tinkering, to front end coding, to back-end database management, and then onto 3-D printing. Dawes’ project range from a Happiness Machine, to a digital representation the… Read More