Closing The Communication Gaps In The Criminal Justice System: Code For America Lands In Salt Lake County

In a row of dominoes, failure to appear is the last domino to fall. In the criminal justice system, a defendant’s failure to appear (FTA) in court is a costly problem, one that can’t be solved by examining the last domino in a vacuum. To case managers in Utah’s Salt Lake County, context is crucial in understanding how and why a client fails to appear. But,… Read More

Logrole Gives You Permissions Based, Granular Searching For Twilio Logs

Few hold the keys to the Twilio Console, but many need Console data. As the developer with keys, you balance sharing valuable data with keeping that Console data safe. You can’t give away the keys when a team member needs info on a single message. The alternative of pulling reports manually for each request is also infeasible — especially when you’re fighting bad guys. A long-standing… Read More

In The Wake Of A Disaster, Team Comeback Kids Gets Students The School Supplies They Need

In August of 2016, torrential downpours caused catastrophic flooding across Southern Louisiana. It dropped the equivalent of 7.1 trillion gallons of water, devastating parishes across the state. Louisianaians were salvaging what they could from the disaster, while scrambling to find a way to prepare their kids for the first day of school. Many low income residents did not have the financial means to replace their kids’… Read More

Talkus Builds An SMS Helpdesk In Slack With Meteor JS and NodeJS

There’s an iconic scene in Portlandia where Fred Armisen spirals downwards, trapped in a technology loop. The chime of a SMS alert takes Fred from his Netflix queue to his phone, which takes him to Facebook, until his email calls his attention. This probably sounds familiar. But, for customer service reps, this likely feels familiar. You bounce from one platform to another, tracking down pieces of… Read More

Reply All Gives Their Number To The Internet, The Internet Calls Back

Fans of the Gimlet Media podcast, Reply All, know the voices of PJ Vogt and Alex Goldman. But, recognizing a podcast host’s voice doesn’t prepare you for the moment when they pick up your call and say “Hello?” When PJ and Alex got the idea to let fans call their cell phones, they expected they’d get around 10,000 calls. They logged over 105,000. There’s difference between… Read More

Intercom Lets You Take Customer Conversations Anywhere With Twilio SMS

When a prospective customer knocks, you should be there to answer. If you’re not, you should know who knocked and how to follow up. This can seem like a Herculean task to some businesses, but it’s a breeze with the right set of software and Twilio Messaging. Intercom’s customer messaging platform helps businesses make sure they never miss a knock, and know exactly where and when… Read More

Tucking In Professional Athletes via Text: Rise Science Improves Performance with Sleep Science

Water is wet. In related news, sleep is good for you. We consistently reject sleep. We trade it for Netflix binging, Instagram scrolling and who knows what else. If you’re working a desk job sleep deprived, your email prowess might be stifled. If you’re a professional athlete competing while sleep deprived, you’re likely a half step slower. In your job, a literal game of inches, a… Read More