Sara Chipps on Teaching Girls to Code with Wearables

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Sara Chipps has spent the better part of a decade teaching women to code. Her latest startup, JewelBots, makes programmable friendship bracelets for young girls get get them excited about engineering before their social circles tell them its uncool. She down with us on Twilio Radio to talk about user testing with middle school girls, why the hardware hacking world seems to be more diverse than… Read More

How to Make, Track and Automate Calls with Twilio in Agile CRM

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Agile CRM built Twilio SIP functionality into their CRM to allow sales agents to make, record, and receive calls from the browser. The integration is making customers happier, and sales agents more effective. Great CRMs should make life easier for the customer as well as the caller. The key to a great experience for both parties is context. The sales reps making calls should have the… Read More

VoiceBase Unlocks “Big Voice” To Deliver A Better Customer Experience

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VoiceBase is sponsoring SIGNAL, the communications conference for developers. Use the code Voicebase20 at checkout for 20% off your SIGNAL tickets. One of my co-workers, Devin Rader, had a fantastic quote about the old “data-driven” trope that I will paraphrase and potentially butcher. He said “Data doesn’t drive that car, I’m driving the car, but it’s definitely riding shotgun.” Data can tell you a whole lot,… Read More

Hobnob Automates Away The Pain Of Event Invites With Help From The TwilioFund Program

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To solve challenging problems with technology, you need the right set of tools and the right type of support. The TwilioFund program offers access to investors,  technical resources, Twilio credits, and guidance that startups need to grow their business. Hobnob is changing the way we send and receive event invites, using A.I technology, Twilio SMS and MMS. They’re growing at a rapid rate, and have recently… Read More

NBC News Builds Election Confessions With Twilio

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My old college roommate has some pretty salient thoughts about Bernie Sanders. Also, my Mom’s coworker says she has a fool-proof plan to balance the budget. This is what my Facebook feed looks like in election season, and the same is true for many Americans. NBC News built Election Confessions to give anyone an outlet to share their political thoughts without the fear of judgment or… Read More

#SIGNALstories: Real time web lessons from Guillermo Rauch

When you want to learn about the real time web there are few better people to impart such knowledge than the creator of socket.io, Guillermo Rauch. Socket.io is my go to WebSockets library for Node.js (I particularly enjoyed using it to help set up a WebRTC connection) so hearing from him last year at SIGNAL 2015 was particularly exciting. I really like the way Guillermo frames the… Read More

Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 Days

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A few national retailers are all vying for a limited pool of customers. The pressure to set themselves apart from their competitors is higher than ever. The only way to do that is by giving customers a fantastic experience. One leading national retailer wanted to level up their customer loyalty program, replacing the old program and offering phone support for the new program. They enlisted the… Read More

Meet The Engineers Behind Slack: Brenda Jin Talks About Maintaining A Beloved API

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I meant for this story to narrowly focus on Slack’s API. But after interviewing Brenda Jin, I couldn’t help but zoom out a bit. She studied to be a professional opera singer, worked as a one, and now is a Senior Platform Engineer at Slack. Don’t worry, I’m not going to traffic in platitudes or make a chart of what music and engineering have in common…. Read More

One HTTP Request From Stardom: How Alan Shreve Built ngrok Using Go

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Learning a new programming language is as fun as it is challenging. You’ve probably used all sorts of techniques to learn from quickstarts to cloning to banging your head against a manual. If I may butcher the English language – It’s frunstrating (fun + frustrating). Alan Shreve wanted to learn a new programming language – Go. At the end of his foray into Go he had… Read More