In The Wake Of A Disaster, Team Comeback Kids Gets Students The School Supplies They Need

In August of 2016, torrential downpours caused catastrophic flooding across Southern Louisiana. It dropped the equivalent of 7.1 trillion gallons of water, devastating parishes across the state. Louisianaians were salvaging what they could from the disaster, while scrambling to find a way to prepare their kids for the first day of school. Many low income residents did not have the financial means to replace their kids’… Read More

Talkus Builds An SMS Helpdesk In Slack With Meteor JS and NodeJS

There’s an iconic scene in Portlandia where Fred Armisen spirals downwards, trapped in a technology loop. The chime of a SMS alert takes Fred from his Netflix queue to his phone, which takes him to Facebook, until his email calls his attention. This probably sounds familiar. But, for customer service reps, this likely feels familiar. You bounce from one platform to another, tracking down pieces of… Read More

Reply All Gives Their Number To The Internet, The Internet Calls Back

Fans of the Gimlet Media podcast, Reply All, know the voices of PJ Vogt and Alex Goldman. But, recognizing a podcast host’s voice doesn’t prepare you for the moment when they pick up your call and say “Hello?” When PJ and Alex got the idea to let fans call their cell phones, they expected they’d get around 10,000 calls. They logged over 105,000. There’s difference between… Read More

Intercom Lets You Take Customer Conversations Anywhere With Twilio SMS

When a prospective customer knocks, you should be there to answer. If you’re not, you should know who knocked and how to follow up. This can seem like a Herculean task to some businesses, but it’s a breeze with the right set of software and Twilio Messaging. Intercom’s customer messaging platform helps businesses make sure they never miss a knock, and know exactly where and when… Read More

Tucking In Professional Athletes via Text: Rise Science Improves Performance with Sleep Science

Water is wet. In related news, sleep is good for you. We consistently reject sleep. We trade it for Netflix binging, Instagram scrolling and who knows what else. If you’re working a desk job sleep deprived, your email prowess might be stifled. If you’re a professional athlete competing while sleep deprived, you’re likely a half step slower. In your job, a literal game of inches, a… Read More

Voting In The Inbox: How Text Messaging Is Changing Modern Electioneering

In 2012, there was a sea change in electioneering that defines the way campaigns operate today. A developer with an army of data and a simple guiding principle looked beyond a demographic slice, saw individual voters, and treated them as such. Dan Wagner, then Obama’s Chief Analytics Officer,  strategized personal relationship building which helped Obama secure the presidency in 2012, and propelled the DNC to the forefront… Read More

MyTime Builds A Bridge For Messaging Between Businesses and Customers Using Twilio

There’s a gap in the messaging space, in need of a bridge. Nine out of ten customers want to message the brands they know and love. But, less than half of global businesses have the infrastructure in place to meet their customers’ demand. MyTime wants to be that bridge. They give thousands of businesses the ability to schedule and manage client appointments, and communicate with customers… Read More

Holonumber Saves Deals, Goes Mobile With Twilio

Time kills all deals, but so do faulty VoIP connections.   “Every damn time! Every time we were closing the deal, we’d have some interruption or the connection would break down or lag. By the time they’d call back, the customer changed their mind.” says Costin Miu   Costin previously used Skype to manage sales calls for his e-commerce website. But, when he wasn’t near his… Read More