Salary Negotiation and Job Hunting for Developers

Patrick McKenzie speaking at the Business of Software conference

On Twilio Radio, Patrick McKenzie dropped knowledge on how developers can find a fulfilling job and add $X0,000 to their salary. He’ll be speaking more on this topic at SIGNAL (use the promocode RADIO for $100 off your ticket). Listen to the full interview here or find the Twilio Radio podcast on iTunes. Below is an abbreviated and edited transcript of the conversation.   What is broken about dev hiring? Many parts… Read More

Promises, Promises: Oddly Studios Builds A Photobooth with NodeJS, RaspberryPis and Twilio MMS

oddly

The team from Oddly Studios flew across Canada with 4 RaspberryPis, 4 big LCD screens, 4 iPads, and one Ubuntu PC in tow. This was all they needed to build and deploy a Twilio MMS powered photobooth. An automobile manufacturer in the Big Three wanted to use the photobooth alongside their feature attraction at Calgary Stampede, a rodeo expo show. Oddly Studio’s client built out a… Read More

Pure Chat Focuses On Code To Perfect Live Chat Customer Experience

purechat

Great conversations don’t start with a robot intermediary. This may explain why customers are reticent to thumb through twisted phone trees, or browse through thin FAQ pages. When they need something, they want a real human with real answers to their questions. “It’s all about starting conversations in the most familiar, authentic way,” says Lindsay Bayuk. Lindsay helps build the software that fosters conversations between customer… Read More

Crafting A Customer Experience: Zendesk Rolls Out Advanced Voice

voice_blog02-2

A good customer support call is like an espresso shot – short, sweet, and carefully crafted. There’s no joy to be had in getting lost in a phone tree, or toiling on hold, no matter what side of the phone you’re on. The critical component in building excellent customer experiences is context, and Zendesk, a cloud based customer service platform, is doubling down on it with… Read More

Nonprofit, Urban Refugees, Democratize Communication For Displaced People

UrbanRefugees

In the height of the refugee crisis, thousands of displaced people struggled (and still struggle) to get the resources they need — food, water, and shelter. There hasn’t been as much focus on ensuring refugees have access to another much needed resource — information. Sonia Ben Ali (right) is fighting to change the way refugees receive and share information, democratizing communication via SMS with the help… Read More

Expanding Globally, Adapting Locally: Reliefwatch Scales With Twilio IVRs and SMS

ReleifWatch

Daniel was a piano prodigy. Then he was a CS student at University of Chicago. Then an hopeful entrepreneur. Then he was a Prince of Wales Young Entrepreneur Award winner. Now he’s a CEO leading a startup that not only helps businesses track shipments abroad; it helps save lives. The Origin of Reliefwatch Reliefwatch started as a college project Daniel built with his friends. While traveling… Read More

Rajiv Perera Scales His Caretime App With NodeJS and Twilio

geolocation

There’s a delicate art to asking a caregiver to report where they are, when they got there, and what work they’ll be doing, all without sounding burdensome or intrusive. Software engineers like Rajiv Perera (right) are masters of that art. Rajiv helped engineer Caretime to give health care employers all the information they need from caregivers, while producing a minimal amount of friction for caregivers themselves… Read More

EMC Uses Twilio SMS For IT Alerts, VM Monitoring and Builds An Internal API

emclogo

What if someone gave you back all the time you’ve spent writing unnecessary emails? How much time would you get back? How much would you get done in that time? EMC asking themselves these questions after sending 1.2 million IT alert emails to their 68,000 employees in one month. The project’s success has lead them to develop the same monitoring service for their own 14,000 virtual… Read More

ASCII Art Via Text: Jonah Kirangi Creates A New Avenue For An Old Medium

ASCII-ukiyowaves2048-gray

There’s nothing like a bum printer to inspire artistic creation. Kenneth Knowlton’s brain is flexible in a way that printers were not. He pioneered ASCII art at Bell Labs in 1966, using ASCII characters to print large scale graphics that were otherwise outside the printer’s reach in terms of graphic detail. In the near 50 years later after Knowlton printed his first iconic ASCII artwork, there… Read More