Introducing Twilio Flex: A Fully Programmable Contact Center Platform

Introducing Twilio Flex

At Twilio we often say, “We can’t wait to see what you build.” That’s because the communications building blocks we provide are only as powerful and innovative as the applications that developers create with them. It’s these builders who have shown us just how far our APIs can be taken, from 3D mapping with AR and IoT potty training, to a life-saving text line and data-driven debt relief. But… Read More

Twilio Notify is Generally Available

We’re really excited to announce that Twilio Notify is now generally available. Notify provides one API to make it easy to send bulk notifications to your customers over push, SMS, and Facebook Messenger. It also makes it easy to keep track of their notification preferences, allowing you to make sure they receive critical messages by reaching them on the channels they prefer. Beta Learnings Since making… Read More

Twilio adds support for RCS, next generation carrier messaging

Twilio announce RCS support

We’re excited to announce support for RCS Business Messaging, enabling you to build more engaging, rich messaging experiences while leveraging the reach of SMS. RCS (Rich Communications Services) upgrades carrier messaging with features like sharing high resolution photos and videos, adding appointments to a calendar, mapping directions to a business, browsing a carousel of products, sharing location, and more. This standard aims to combine the messaging features… Read More

A Developer’s Guide to Responding to National Security Letters

When the FBI Shows Up at Your Office with an NSL When you receive thousands of requests from law enforcement each year, it’s actually not a surprise when a representative from the FBI shows up at your office to deliver a request for information. There are no cloaks or daggers involved, just a sealed manila envelope. The San Francisco FBI office is very familiar with working… Read More

Announcing the Twilio Transparency Report

Twilio Publishes Two National Security Letters as Part of Second Half 2017 Transparency Report Today, Twilio is publishing our sixth semi-annual transparency report detailing total volume of government requests for information received by Twilio, how Twilio responded to such requests and how Twilio notified users of such requests. Twilio’s transparency report for the second half of 2017 reflects a continued increase in the number of requests… Read More

Introducing new Twilio support plans

customer shoes

Here at Twilio, we are laser-focused on our customers’ success. We take the idea of wearing our customers’ shoes so seriously that some of these shoes hang from the walls of our office to remind us of this commitment.  We’ve also put a lot of thought into how we can best help you and your business with our support plans, which provide additional assistance to users who… Read More

Twilio Studio: The New Way to Build Communications

visual application builder twilio studio for communication workflows

Today, we’re rolling out the beta of Twilio Studio, a visual application editor that makes it faster than ever to create new customer experiences using SMS messages and voice calls. When we released a preview of Twilio Studio a few months back, we saw the beginning of a new trend emerge — the amount of time it took users to launch a new customer experience went… Read More