Automate Your Twilio Contact Center Testing with testRTC

Twilio testRTC Header

One of the things we hear from customers building their contact center on Twilio is that they want a way to test their contact center with the same ongoing methods that they test other software applications. Today, we’re going to show you how to do exactly that. We’re going to use Twilio’s reference contact center application to get us started. It is open sourced on github… Read More

Introducing Twilio’s guardrail

Twilio and Swagger

We’ve all been there, alternating between JIRA and a blinking cursor wondering “What does this API even look like?” That question is the bane of productivity and a spoiler of successful cross-team collaboration. Attempts to consume anything other than a perfectly documented API hit speed-bumps, if not  complete show-stoppers. You may have heard of Swagger, OpenAPI Initiative‘s API specification language. With Swagger, we can write a… Read More

Build a Google Analytics Slack Bot with Python

Google Analytics on a Laptop

Google Analytics is an incredibly powerful tool. All of the members of your team can see everything from which sources your web traffic comes from to what demographics frequent your site. There’s just one problem: Nobody is willing to go to the Google Analytics site and look! If these features aren’t used they may as well not exist. So, to give teammates easier access you can… Read More

My grandma didn’t know what to wear anymore


Last time I visited my grandma, she was quite –rightfully– upset with the fact that one of the telephone services she’s been using for decades had been disabled without notice. Her daily routine for the past few decades has been to dial a number provided by her phone company every morning and be greeted with that day’s weather forecast. Said service would give her just enough… Read More

Introducing Twilio Flex: A Fully Programmable Contact Center Platform

Introducing Twilio Flex

At Twilio we often say, “We can’t wait to see what you build.” That’s because the communications building blocks we provide are only as powerful and innovative as the applications that developers create with them. It’s these builders who have shown us just how far our APIs can be taken, from 3D mapping with AR and IoT potty training, to a life-saving text line and data-driven debt relief. But… Read More

Twilio Flex Launched Enterprise Connect 2018

This year at Enterprise Connect the community all came out to party — specifically a launch party for Twilio Flex. Flex re-imagines a contact center platform, offering programmability at every layer of the stack. What better way to show off Flex’s programmability than by throwing an Arduino Uno in a blender? Missed our #TwilioFlex announcement at @enterprisecon? Relive the magic with CEO @jeffiel, @calozpom, @kolencherry and… Read More