New Pricing for the Twilio API for WhatsApp
- WhatsApp announced updated pricing for Template Messages today that will go into effect on March 1, 2019. Explore it in detail here.
- WhatsApp charges a separate rate to deliver messages to each of more than 140 countries today.
- This update greatly simplifies pricing for Template Messages by introducing per-country pricing for the top 24 WhatsApp markets and per-region pricing for other countries. For example, countries in Latin America that are not in the list of top 24 countries will all have the same price.
- It also introduces standard volume tiered pricing that provides progressively increasing discounts for higher volumes.
- It does not affect Session Messages, which will continue to be priced at $0.005 per message.
A Template Message is a pre-approved message template for outbound notifications like delivery alerts and appointment reminders. You must use a WhatsApp Template Message to reach a user if more than 24 ...
How to Validate a Phone Number in a Joomla Extension
In the article Add a Click To Call Button & SMS Chat to Your Joomla Site, I presented a ready-to-use extension, XT Twilio for Joomla to implement a simple communication channel on a website. The basic extension sends SMS messages (or supports a Click2Call workflow) between users and the sales area. In the second article of this series, How to Customize a Joomla Extension for SMS Chat, I presented a case to add the client name field to the extension and personalize the SMS messaging.
Validating Phone Numbers in ASP.NET Core Identity Razor Pages with Twilio Lookup
ASP.NET Core Identity is a membership system that adds login and user functionality to ASP.NET Core apps. It includes many features out of the box and has basic support for storing a phone number for a user. You can improve the robustness of ASP.NET Core’s phone number validation and provide a better user experience by integrating Twilio’s telephony features in your application.
By default the phone number in ASP.NET Core Identity is validated with a regular expression, but that's too basic to confirm whether the number is really valid, whether it includes the country dialling code, or whether it can receive SMS messages. You could implement improved validation using the library libphonenumber-csharp, as described in a previous Twilio blog post. Alternatively you could use various Twilio APIs to thoroughly validate the phone number, lookup details about the number (such as carrier or type), and ...
How to use Google Sheets as a Database for your PHP App
Twelve years ago, Google had, in my opinion, the ambitious idea of releasing a product that would be in direct competition with Excel. Google Sheets has since gained popularity over the years and become much more than just a spreadsheet. Being an online application, it’s a lot easier to integrate it with different online tools that you use. In this tutorial, we are going to test the flexibility of Sheets by fetching data from Order Desk’s API, updating a Google Sheet and sending a Twilio confirmation via SMS. We will use Order Desk to simulate an online store fulfillment system that backs up it's data into a Google Sheet.
For this tutorial, you will need:
- A PHP development environment
- A global installation of Composer
- A Twilio Account
- A Google Account
- An Order Desk Account
Setup our Development Environment
To start off, let’s create a ...
Unlocking the Secrets of Twilio Flex’s Programmable UI
Twilio Flex is an application platform for contact centers that allows customers to deploy, customize, and manage their own contact centers on top of existing Twilio infrastructure. What you may not know is that Flex is the first product from Twilio that comes with a user interface. Flex comes with an agent, admin, and supervisor UI that you can use and deploy right out of the box, which massively reduces the time it takes to get a Twilio-powered contact center up and running.
In addition to being instantly deployable, the Flex UI is completely programmable. We built the Flex UI framework with a set of capabilities (and APIs that allow you to tap into those capabilities) which we exposed through a set of front-end SDKs bundled with Twilio Front-End SDKs for further flexibility. Our goal was to make the UI just as flexible as the APIs.
In their session at ...
Strategies for Migrating an Existing Contact Center to Twilio Flex
Migrating from an existing solution, whether on-premise or SaaS, to Twilio Flex can be challenging to cutover all at once. For many companies, a gradual migration may be preferable. In this session from SIGNAL with Mladen Milanovic and Court Swenson from cloud solution provider Presidio, we covered how to approach incremental migration off of an existing contact center platform, with a deeper dive on how to do so with Cisco UCCE.
In this video from the Shibuya railway station in Tokyo, 1,200 engineers converted an above ground train track to an underground subway line in under 3.5 hours. With only 5 hours between the last train of the night and the first train of the morning in a station that moves more than 740,000 passengers a day, there was no room for error.
Moving an on-premise contact center to the cloud can ...
Introducing the Redesigned Twilio Status Page
We’re excited to announce today that the Twilio Status Page is unveiling a new design and vastly enhanced functionality!
Every month, thousands of customers rely on Twilio’s status page to monitor the current health of our products and services. Our newly redesigned Status Page continues to deliver on our commitment to provide radical transparency to customers like you who trust us with their business-critical communications.
When things don’t work as expected, our customers value simple and actionable indicators and alerts which convey an incident’s impact to them. Our old status page, while providing high levels of transparency, often forced customers to separate signal from noise. Without the ability to create fine-grained filters for products and regions you care about, our alerts had become too noisy.
We’re listening. We took your invaluable feedback to heart, and are proud to share our new status page design today ...
Getting Started with ASP.NET Core Razor Pages
Razor Pages is a new aspect of ASP.NET Core MVC introduced in ASP.NET Core 2.0. It offers a "page-based" approach for building server-side rendered apps in ASP.NET Core and can coexist with "traditional" MVC or Web API controllers. In this post I provide an introduction to Razor Pages, the basics of getting started, and how Razor Pages differs from MVC.
Razor Pages vs MVC
If you've used ASP.NET Core for building server-side rendered apps, then you'll be familiar with the traditional Model-View-Controller (MVC) pattern. Razor Pages provides an abstraction over the top of MVC, which can make it better suited to some page-based apps.
In MVC, controllers are used to group similar actions together. When a request is received, routing directs the request to a single action method. This method typically performs some processing, and returns an
IActionResult, commonly a
RedirectResult. If ...
Using TaskRouter with Twilio Flex
- Workflows are meant to be simple and human readable.
- Task queues should represent a natural segmentation amongst agents.
- New TaskRouter features offer freedom of choice and scalability.
- TaskRouter will continue to scale alongside you as your Flex deployment grows.
Imagine this, if you will. Your internet connection has mysteriously stopped working at home. You’re joining an important work meeting by video in 30 minutes, and none of the usual fixes are working. Your last resort is to call your provider for help. But instead of being connected to technical support, you get the sales department.
As you frustratingly try to explain that you’ve already purchased the company’s internet package, it’s just not working so well right now, the minutes until your big meeting are ticking by.
Perhaps you’ve experienced a scenario like this in real life, and you don’t want to put your customers ...
How Lyft is Driving Growth with Twilio Flex
We built Twilio Flex to help companies focus their development resources on improving the customer experience rather than spending cycles on deploying and maintaining complex communications infrastructure.
One innovative business that’s chosen to deploy their contact center with Flex so they can focus on their customer experience is Lyft.
Jaime Gilliam-Swartz, Lyft’s VP of Customer Experience and Trust Operations, shared at SIGNAL that not long ago, the rideshare company was still relying on their original infrastructure of toll-free phone numbers and email aliases to offer customer support. Their customers made it clear the company’s support infrastructure needed a major overhaul, which eventually led Lyft to Twilio Flex.
In Lyft’s case, customers showed demand for additional channels to solve their problems. For example, passengers who accidentally leave an item in a car, like a wallet or phone, need immediate help reconnecting with the driver. Every second counts ...