TaskRouter: New Add-ons for Analytics and Workforce Management

Add-ons for TaskRouter

New Add-ons for out-of-the-box analytics and workforce management. Partners include Keen IO, Ytica, Verint, Teleopti, and more. Available in developer preview. Last year when we announced Add-on support for TaskRouter, we set out on a mission to extend TaskRouter’s capabilities. Our goal was to help contact centers make routing decisions using as much data from the customer’s phone number as possible, such as location and demographic… Read More

Announcing Voice Insights for Carrier Calls

Twilio Voice Insights for Carrier Calls

Monitor call quality of the carrier leg of Twilio calls. Pricing starts at $0.0025/min. Volume discounts available. Now available in public beta. Last fall, we introduced Voice Insights to help you monitor the quality of WebRTC calls in your Twilio Client-powered apps. With real-time metrics on WebRTC calls, issues that once took days of back-and-forth with your customers and ISPs can now be diagnosed in seconds… Read More