Taking Customer Service Mobile: OneReach’s Survey Shows Customers Prefer SMS


We’re in the age of on-demand. Everything from hailing a cab, to booking a hotel, and making restaurant reservations is a click of a button away. Customers expect the same level of ease and immediacy when it comes to customer service, but often have to jump through hoops just to get help. In a survey conducted by Harris Poll on behalf of OneReach, a cloud based… Read More