Introducing Twilio SMS on Toll-Free Numbers

Toll-free numbers have gotten a bad rap when it comes to customer experience. No customer wants to navigate complicated IVRs, stay on hold for ages, or repeat the same information over and over. Today, we are introducing SMS enabled toll-free numbers to streamline customer support and give your customers a new way to reach out. Unlock Toll-free Numbers To Text Toll-free SMS helps businesses simplify and… Read More

Creating An Agile Contact Center: Find Twilio at Call Center Week

Customer satisfaction is critical to expanding your business. If you don’t have the right tools to deliver a great customer experience, you’ll be left behind. This week we’re headed to Las Vegas for Call Center Week to show you how to use cloud communications to keep your customers happy and your business thriving. Where To Find Us You can find us in Mandalay Bay at Booth… Read More

Lowering the Barrier to Enter the Sharing Economy: Airenvy Communicates Clearly with Twilio SMS

It’s almost like getting paid to go on vacation. Renting out your house or apartment while you’re out of town is an easy way to make a few extra bucks. But short term renters using services like AirBnB or Homeaway occasionally bite off more than they can chew. Managing cleanings, check ins, check outs, and key hand-offs is time consuming and most renters don’t want to… Read More

#CXRoadshow: Build Or Buy: Shipping A Great Customer Experience Faster With Software Communications

For companies looking to scale, or simply scale fast, choosing the right communications plan is crucial. At our London stop on the Engineering The Customer Experience Roadshow, Forrester Research Analyst Mike Facemire talked to Andrew Peck of Citigroup and Matt Robinson of GoCardless about building vs buying and why they chose Twilio to power their company’s communications. Matt wanted to give his support team the custom… Read More

Introducing Message Delivery Information: Helping You Track And Deliver More Messages With Twilio

Crafting the right message is one part of the picture when you’re communicating with customers. You need to make sure your message is delivered to your customers. Today we’re introducing Message Delivery Information, allowing you to track delivery status for each SMS and MMS message you send, in real time. Message Delivery Information gives you the data you need to improve delivery rates and reach a… Read More

Wix Takes Customer Experience Into Their Own Hands And Builds A Twilio-Powered Call Center

Meet Wix, a platform that allows anyone to easily build customized websites or online stores. They take their customer service seriously, and when users have a question or need a hand building a website, they call Wix’s support team for live one-on-one help. In the beginning, this worked well for their one million users. But, when their number of users jumped to 20 million in just… Read More

#CXRoadshow: Atlanta & London Sold Out! Get Tickets for Upcoming Cities Now

Last week, The Engineering The Customer Experience Roadshow came to Atlanta for the first sold out stop on a six city tour, and boy did Atlanta set the bar high. The day was jampacked with keynotes on the future of communications, panels on building vs buying a call center, customer success stories and more. We’re headed to London next on May 22nd. Tickets are sold out,… Read More

Building For Millions: How RedBeacon Revamped Their Customer Contact Center In One Month

Learn how to engineer the best experience for your customers. The Engineering the Customer Experience Roadshow is coming to six cities from San Francisco to London this summer, spots are limited, register now RedBeacon CEO, Anthony Rodio (pictured right), set out to reach a new bar of customer service after his company was acquired by Home Depot in 2012. The key to making his newly found… Read More

From Fog Harvesting to Drone Disaster Communications: Meet the Vodafone Foundation Wireless Innovation Finalists

Every year The Vodafone Americas Foundation seeks out the startups and organizations who are innovating on wireless technologies and making true impact in the world. In the sixth year of this competition, Vodafone has provided over $6 million in grants for these organizations to take their impact to the next level. These projects are tackling massive global challenges like water scarcity, reliable disaster communications and remote… Read More