More Accurate Call Transcriptions Available Now

Phone call transcription is a must-have for any modern contact center. Not only do transcriptions play a role in training and quality assurance, but they also offer important insights into customer experience. Having the greatest possible accuracy is critical, because these words are driving business decisions. Anyone who’s experienced a failed autocorrect knows how errors in a conversation can change the meaning of what’s being said…. Read More

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is now. If you’ve been considering this shift for your company, join our upcoming webinar featuring Forrester Research Principal Analyst Art Schoeller and Twilio CMO Lynda Smith. Moving your contact center to the cloud shouldn’t be driven by hype, but with careful… Read More