Sales Software Crushpath Launches Instant Click-to-Call & Transcription, Powered by Twilio

Deals don’t happen in a database – that’s what Crushpath is solving for your sales team. Crushpath provides an online and mobile dashboard that builds a timeline around sales deal activities. Starting today, that now including phone calls. The dashboard collects all activity surrounding a deal including emails, team and customer comments, files and more. Crushpath also allows you to create metrics dashboards and specific customer landing pages…. Read More

TwilioCon 2012: President of frog Doreen Lorenzo to Keynote

The countdown begins! TwilioCon is coming in October and we’ve got a serious line of speakers and content. Today we’re very excited to announce keynote speaker Doreen Lorenzo, President of frog, who will speak to the intersection of design with the future of the cloud. Curious about the agenda? We’ll be releasing content details and agenda next week so stay tuned. Learn more about the other speakers… Read More

Developer Contest: Get Business Done with Salesforce and Twilio

 CRM may seem like all business to some, but the enterprise is getting social and business in the front can be a party in the back too. Twilio is teaming up with salesforce.com for a contest all about CRM, just in time for the upcoming Cloudstock conference in San Francisco. This contest is open to all developers and if you are headed to Cloudstock, join us for the event and the… Read More

Twilio for Salesforce: How to Answer Incoming Calls With Your CRM

One of the powerful ways you can use Twilio is to buy virtual phone numbers and control what happens when people call them. For example, you can forward calls, create conferences, present an interactive phone menu or even record voicemail. In this post, we’ll show you how to use your Salesforce org to control phone calls in this way.  By the end, you’ll understand how to… Read More

Twilio Powers Epicom’s Universal Click-to-Call for SugarCRM

This is a guest post by Erik Wikman, Engineering Manager at Epicom Corporation. A snow storm totaling 1.25 inches in Austin, Texas this past winter yielded the development of several Twilio-based products including a Universal Click-to-Call plugin for SugarCRM. Epicom responded quickly and developed an emergency SMS system to warn all employees of the unsafe driving conditions. The message was sent out of our SugarCRM system as text messages… Read More

Dovetail Software Makes Phone Calls From Their CRM with Twilio

Guest post by Kevin Miller Dovetail Software Can your CRM place a phone call? When new cases come in we have many ways of having our support team notified so we can provide speedy assistance to our customers. We get an email Twitter sends us a direct message Our campfire (chat) gets notified Recently we needed a better way to notify on-call support agents of new… Read More