RSVP Now! Join the Twilio Roadshow Featuring eHarmony, Handybook, Lyft and More

This summer, the Engineering The Customer Experience Roadshow is coming to your city. Joined by Google, LiveOps, OneReach, SendHub, DocuSign, and Plantronics, we’re setting off on a six city tour to show you how to use software communications to keep your customers happy. RSVP now, tickets are limited in each city: Atlanta, London, Chicago, New York, Santa Monica and San Francisco. At each stop on the… Read More

Booking Bug Leverages Twilio SMS To Empower Small Businesses

The inspiration for BookingBug arose when CEO Glenn Shoosmith was having trouble booking a squash game at his sports center. Realizing that many service businesses lacked an efficient means of online scheduling, he set out to create one. Together with Gregory Bockenstette, he co-founded BookingBug in 2009 to provide service businesses with a user-friendly means of adding an online scheduling system to their website, Facebook page or… Read More

UserConf in October: Putting Customers First

Hey, don’t worry. No one at UserConf will try to pitch you. UserConf has a strict no-pitch policy so attendees can focus on what matters– the customer. UserVoice and CoSupport teamed up to organize an event where product is put on the back burner and user experience is put first. As a devoutly “no shenanigans” company, that’s something we can get behind. We’ll be at UserConf… Read More

Podcast Interview: Harley Manning of Forrester Talks Customer Experience, New Book “Outside In”

Understanding your customers can make or break your business. Companies are realizing that creating outstanding user experiences and making your business customer-focused is the key to success. In his latest book, Forrester Analyst Harley Manning explores how to create outstanding experiences for your users and what we can learn from the customer experience ecosystem. Thumbing through Outside In, we were seriously impressed with the data around… Read More