Using Twilio and ServiceNow for IT Management by Fruition Partners

This guest post is by Patrick Stonelake, Director of Innovations at Fruition Partners, a cloud integration services provider focused on IT Service Management. Patrick is here to introduce a new product that allows for simple integration of Twilio with the cloud-based enterprise IT Service Management platform ServiceNow. Join Fruition Partners CEO Marc Talluto and Twilio CEO Jeff Lawson, along with Forrester Research Principal Analyst Eveline Oehrlich… Read More

Twilio for Salesforce: How to Answer Incoming Calls With Your CRM

One of the powerful ways you can use Twilio is to buy virtual phone numbers and control what happens when people call them. For example, you can forward calls, create conferences, present an interactive phone menu or even record voicemail. In this post, we’ll show you how to use your Salesforce org to control phone calls in this way.  By the end, you’ll understand how to… Read More

Announcing New Official Twilio Helper Library for Salesforce

Today we’re excited to announce the release of the complete Twilio Helper Library for Salesforce. Adding voice and SMS to your Salesforce and apps has never been easier. Introducing the Twilio Helper Library for Salesforce Twilio makes it simple to program the phone network with its REST APIs for voice and SMS communications. This makes it a natural fit for CRM users in sales, marketing,… Read More

John Tegen Brings OnSite Clarity in Adobe Flex and PHP [Netbook Winner Week #12]

Congratulations to John Tegen, winner of Week #12 of the Twilio developer contest with his sales management application, OnSite Clarity. OnSite Clarity is a new product, but the company has been around for over 6 years.  OnSite Clarity is their latest major product, while OnSite Connex (homebuilder CRM application) is their current application, which has received industry awards. As John says in his submission: “OnSite Clarity… Read More