Twilio Powers Epicom’s Universal Click-to-Call for SugarCRM

This is a guest post by Erik Wikman, Engineering Manager at Epicom Corporation. A snow storm totaling 1.25 inches in Austin, Texas this past winter yielded the development of several Twilio-based products including a Universal Click-to-Call plugin for SugarCRM. Epicom responded quickly and developed an emergency SMS system to warn all employees of the unsafe driving conditions. The message was sent out of our SugarCRM system as text messages… Read More

Epicom Powers SugarCRM with Twilio Voice and SMS Features

SugarCRM users now have voice and SMS capabilities built into their CRM platforms, thanks to Epicom and Twilio! Epicom, a customer relationship management company, has designed and developed voice and SMS integrations with SugarCRM. Users can now use Epicom’s Click-to-Dial product to click on any phone number stored in the system and be automatically connected to that number, as well as use phone number recognition for… Read More