Building A Twilio-Powered IVR Using Haskell


Steve Kollmansberger (right) is a renaissance man, shipping code and flying planes in the Pacific Northwest. It’s not uncommon to have a hobby or discipline outside of coding, it’s always interesting to see what happens when and how the two disciplines inevitably meet.   With “software development” on one side of the venn-diagram and “aviation” on the other, pencil in “IVR” in the areas where the… Read More

Build an IVR system with Twilio and Django

Interactive Voice Response (IVR) systems are everywhere – when you call the bank, when you use the hotel room telephone, even when you call the Queen! Okay – that last one probably doesn’t happen very often, but I bet the Windsors have an IVR for routing to the appropriate member of royalty. If you’re still a little bit unsure what an IVR is –  you have… Read More

CarGurus Dials In Customer Success With Twilio Click-to-Call


Searching for a new car can be a daunting process. CarGurus is making automotive shopping easier by connecting prospective buyers with the best car deals and the best car dealers. Now the 6th largest and fastest automotive shopping website in the nation, they’re using Twilio to track phone leads and allow their customers to call dealers directly from their browser. Since launching their secure-click-to-call and SMS… Read More

CloudSquads Offers Click-to-Call and Transcription in the Salesforce Cloud with Twilio

This guest post is from Ashish Seth (pictured right) – Co-Founder and CEO at CloudSquads.  Ashish is admittedly “obsessed” with helping enterprises make their business social, measurable & actionable. When he’s not obsessing with social media and communities – you could find him playing cricket, exploring the outdoors, or trying out the newest restaurant in town. Find out more about Cloudsquads by visiting their website  or… Read More

How to Initiate Long Running Tasks in IVR Systems

When Twilio makes a request to your application, we expect it to return a response in no more than 15 seconds. But there are plenty of scenarios where your app might need a bit more time than that. Scenarios like running complex queries, or calls to external services can cause your app to miss the 15 second request timeout, which will result in an error. In… Read More

Connecting all with VoIP Drupal and Twilio

This post comes to us via Leo Burd, PhD. Leo serves as a researcher for MIT’s Center for Civic Media where he is working to solve issues around digital divide, social engagement, and civic empowerment. To reach that goal, he began exploring and building innovative phone, web, and mapping applications for use here and abroad. Along the way, this led to the creation of VoIP Drupal which he shares with us… Read More

RingDNA dials call tracking, IVR and virtual call center into Salesforce

Years ago (circa 2005) when DemandResults’ founder and CEO, Howard Brown, had to set up a Salesforce-integrated call tracking solution for a behavioral healthcare lead-gen company, he was feeling the pain. To track phone leads from 400 unique telephone numbers, Brown had set up an Avaya hardware switch and tied it to Salesforce. In Brown’s words, “provisioning a new phone number with that setup was a… Read More

How Teeboxer Uses Twilio to Power Its Service For Golfers

This is a guest post written by Yuri Gadow, founder of Teeboxer; a service created with the goal of combining many Internet technologies, including Twilio, to help golfers get out and play more and spend less time dealing with golf while off the course. Twilio is the key to Teeboxer’s ability to work for golfers away from computers where a quick text or call can easily… Read More