EmoPhone: How To Build A Twilio-Powered IVR Using PHP and ngrok

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Before cell phones, there were only landline phones. In high school, I frequently called the person I had a crush on at home. Calling a semi-private phone number to have private conversations was always a rough time. I hoped against all odds that my crush would be the one answering my call and not their parent or sibling. Awkward conversations with disapproving fathers were plentiful in… Read More

Building A Twilio-Powered IVR Using Haskell

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Steve Kollmansberger (right) is a renaissance man, shipping code and flying planes in the Pacific Northwest. It’s not uncommon to have a hobby or discipline outside of coding, it’s always interesting to see what happens when and how the two disciplines inevitably meet.   With “software development” on one side of the venn-diagram and “aviation” on the other, pencil in “IVR” in the areas where the… Read More

CarGurus Dials In Customer Success With Twilio Click-to-Call

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Searching for a new car can be a daunting process. CarGurus is making automotive shopping easier by connecting prospective buyers with the best car deals and the best car dealers. Now the 6th largest and fastest automotive shopping website in the nation, they’re using Twilio to track phone leads and allow their customers to call dealers directly from their browser. Since launching their secure-click-to-call and SMS… Read More

CloudSquads Offers Click-to-Call and Transcription in the Salesforce Cloud with Twilio

This guest post is from Ashish Seth (pictured right) – Co-Founder and CEO at CloudSquads.  Ashish is admittedly “obsessed” with helping enterprises make their business social, measurable & actionable. When he’s not obsessing with social media and communities – you could find him playing cricket, exploring the outdoors, or trying out the newest restaurant in town. Find out more about Cloudsquads by visiting their website  or… Read More

Connecting all with VoIP Drupal and Twilio

This post comes to us via Leo Burd, PhD. Leo serves as a researcher for MIT’s Center for Civic Media where he is working to solve issues around digital divide, social engagement, and civic empowerment. To reach that goal, he began exploring and building innovative phone, web, and mapping applications for use here and abroad. Along the way, this led to the creation of VoIP Drupal which he shares with us… Read More

RingDNA dials call tracking, IVR and virtual call center into Salesforce

Years ago (circa 2005) when DemandResults’ founder and CEO, Howard Brown, had to set up a Salesforce-integrated call tracking solution for a behavioral healthcare lead-gen company, he was feeling the pain. To track phone leads from 400 unique telephone numbers, Brown had set up an Avaya hardware switch and tied it to Salesforce. In Brown’s words, “provisioning a new phone number with that setup was a… Read More