Building Screen Pops With Twilio Client and FullContact API

Jon Gottfried

  Screen Pops are a way of displaying contextual information to an agent about any incoming call so that they can provide more relevant support to the caller. They are one of the most powerful features of a software-powered voice communication system. They let your agent learn about the customer they are servicing as soon as the phone rings, look up an anonymous caller so that… Read More

Shipping a Conference – CascadiaJS

Join the conversation on Hacker News! Back in July, someone named Troy Howard sent me a tweet. I didn’t know him personally, but I knew he was involved in the JavaScript community in Portland: @thoward37 had a quick question (@mikeal pointed me your way), could you shoot me an email at — Carter M Rabasa (@CarterRabasa) July 16, 2012 I wanted to talk to Troy… Read More