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opt out posts

  • By Mark Vickstrom
    SMS Fallback to Voice Notifications SMS Fallback to Voice Notifications

    Did you know that ~40% of the calls through Twilio are to a phone that can’t receive text messages? How many folks haven’t opted into your messaging campaigns that you have phone numbers for?

    Voice notifications enable you to communicate with everyone that gives you a phone number, which helps drive up appointments, reservations, or action. Even if users don’t answer the phone, visual voicemail will transcribe your voice notification and provide a similar result as an SMS. This post will show you how to reach the folks you’re not reaching today with Programmable Voice.

    Example of a voicemail automatically transcribed

    Prerequisites

    To follow this tutorial, you need the following items:

    Please reference the companion repo on Github.

    Use Twilio Functions to send voice notifications

    Write a Function to send SMS

    If you have already made calls to Twilio’s Programmable SMS API to send your customer notifications, …

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  • By Anton Kushch
    Store Opt-Out data on Twilio with Functions and Sync Storing Opt-Out data on Twilio with Functions and Sync

    Staying compliant is an important part of your messaging strategy. It ensures that your senders have a high trust level from carriers and, as a result, experience lower filtering and lower risk of being blocked.

    Maintaining a clean opt-out list is one of the key pillars for compliant messaging. The Twilio platform helps you maintain customer trust via automated opt-out management (more here), and it's a great start, but under certain circumstances, opt-out information can be lost. Additionally, Twilio does not yet provide an API to retrieve opt-out data.

    All that's to say: we at Twilio strongly recommend you maintain and store opt-out data yourself. In this blog post, I'll show you how storing opt-out information can be done on the Twilio platform with Serverless Functions and Sync.

    Tutorial prerequisites

    Before we can get started building, you need to make sure you have an account with Twilio. …

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  • By Sébastien Paltrié
    Le Guide Galactique de vos SMS : Les Messaging Services (Part 2) Hero Les Messagine Services

    Nous voilà dans la seconde partie de notre guide. La partie 1 vous a permis de comprendre le vocabulaire, la réglementation et les bonnes pratiques de l’industrie du SMS.

    On l’a vu, le SMS est un univers complexe : type de ressource à utiliser, gestion du consentement, encodage, segments, débit maximum, spam etc.

    Heureusement, Twilio vous permet de mettre à l’échelle vos envois de SMS facilement, et ce dans le monde entier grâce aux Messaging Services.

    Les Messaging Services ont été conçus pour simplifier l’implémentation de vos envois de SMS.

    Les principales fonctionnalités du Messaging Service sont :

    Allez, passons aux choses sérieuses, mettons en place notre premier messaging service !

    Nous allons dans un …

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  • By Yong Hui Yow
    Milestones For Onboarding your SMS Project to Twilio Article header

    Whether you are a small or medium-sized business, a large enterprise, or an ISV, Twilio is able to support your SMS needs. Navigating the setup, requirements, and compliance can seem daunting at first so the Twilio Customer Onboarding team is here to help you through the process.

    In this guide, we will share the milestones that we track while supporting a customer to build and deploy a messaging product. By the end of this article, you’ll have a checklist of actions that will help you launch your messaging project successfully.

    Defining the success of a launch

    Your use case and business goals will be key drivers in what success looks like and therefore each project will be unique. Overall, we define success to mean that you can:

    • Send at your desired volume.
    • Reach your target audience.
    • Achieve optimal throughput with minimal filtering.
    • Use our messaging product and its features …
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  • By Matan Gal
    The (new) “ridiculously simple” way to send and receive messages around the world Twilio Programmable Messaging Console

    When we first launched the Twilio SMS API in 2010, we called it a “ridiculously simple” way to send messages around the world. Millions of developers have joined Twilio since then, sending and receiving more than 66 billion messages every year.

    We’re excited to launch a new Messaging Console experience with enhanced Messaging Service features like Advanced Opt-Out and Sender ID Compliance Alerts, and the ability to add WhatsApp senders to a Messaging Service Sender Pool. This is part of Twilio’s commitment to simplify the complexities of global telecommunications for developers. With the Programmable Messaging API, a single API for SMS, MMS, and WhatsApp, you can integrate Twilio with your application and configure software to manage phone numbers, improve message deliverability, handle inbound replies, and maintain privacy, compliance, and opt-out settings.

    Simpler sending starts with a Messaging Service

    What’s a Messaging Service? A Messaging Service is a container for grouping …

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  • By Matan Gal
    Customize opt-in and opt-out flows with Advanced Opt-Out Advanced Opt-Out

    At SIGNAL, the Twilio Customer and Developer conference, we shared a new milestone: at peak volume, more than 13,000 SMS are sent every second over the Twilio platform.

    Whether you’re sending one message or a million messages, there are important regulatory considerations to consider. In the U.S., that includes the Telephone Consumer Privacy Act (TCPA) and the newly updated guidelines from the CTIA (the wireless industry trade association). Compliance becomes even more complex when you consider the global regulations that impact the messages our six million developers send every day.

    Which laws and regulations apply will depend on the particulars of your text messaging campaign. This includes where the texts originate, where recipients of your texts are located, where your company is located, the industry you are in, and the content of your text messages. We always recommend consulting with a lawyer to ensure that you’re in compliance with …

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