Podcast Interview: Harley Manning of Forrester Talks Customer Experience, New Book “Outside In”

Understanding your customers can make or break your business. Companies are realizing that creating outstanding user experiences and making your business customer-focused is the key to success. In his latest book, Forrester Analyst Harley Manning explores how to create outstanding experiences for your users and what we can learn from the customer experience ecosystem. Thumbing through Outside In, we were seriously impressed with the data around… Read More

Twilio CEO Jeff Lawson on the Cloud Computing Show with Gary Orenstein

Last week, Twilio CEO Jeff Lawson and cloud computing expert Geva Perry sat down with Gary Orenstein on the Cloud Computing Show to talk about industry news in the cloud space and explore what Twilio is all about. Listen to the full podcast here… As Geva says in the wrap-up on his blog: We discuss some of the latest news around cloud computing (OSCON, Rackspace API,… Read More