FastCustomer Uses Twilio's Voice API to Make Short Work of Waiting on Hold

Millions of people are on hold right now. Southwest Airlines alone handles 110,000 calls a day. On one side of these calls is an army of machines, and on the other side are people wasting their time waiting until an operator is ready. FastCustomer decided to do something about it. Why not have the machines talk to the machines and the humans talk to the humans?… Read More