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Recordings posts

  • By Ramón Ulldemolins
    Announcing Dual-channel Call Recordings by Default Programmable Voice Dual-channel by default header

    We’re excited to announce that voice recordings are now recorded and stored at Twilio in dual-channel by default at no additional cost, starting today for new accounts and being rolled out for all accounts.

    With this change, two-party audio files of call recordings will now have two channels and contain the audio from each call leg in a separate channel, enabling you to process the individual participants of the call recorded for much better speaker accuracy. Previously, you needed to specify dual-channel to record each participant in a separate channel, while all audio mixed in a single channel was the default behavior.

    As part of this release, dual-channel is now the same price as mono-channel storage because we want all of our voice customers to benefit from dual-channel recordings.

    The value of dual-channel recordings

    Call recordings are often used to understand the customer journey and satisfaction, collect evidence and …

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  • By Ramón Ulldemolins
    Announcing External AWS S3 Storage Support for Voice Recordings External Storage Support Programmable Voice

    We’re excited to announce that you can now store your voice recordings in your own AWS S3 bucket.

    By default, the media associated with a voice recording is stored within Twilio. Although this is convenient for many customers, there are customers who want their recordings to be stored on their systems for additional processing, storage, or compliance reasons.

    To achieve this in the past, customers have had to set up a webhook to be notified when a recording is completed with the recordingStatusCallback, download the recording, save it into their storage and then delete it from Twilio. Starting today, it's now possible to specify an AWS S3 bucket where media must be stored without the need for additional software development and additional API requests to programmatically download and upload each recording independently.

    The release of this feature represents Twilio’s commitment to serve their customers and help them meet their …

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  • By Guifré Ballester Basols
    ビデオレコーディング向け外部ストレージ機能リリースのお知らせ video external storage free and universally avail jp

    この記事はGUIFRÉ BALLESTER BASOLSがこちらで公開した記事(英語)を日本語化したものです。


    • AWS S3を使用した外部ストレージ機能: Twilio Programmable Videoのレコーディングやコンポジションを、ユーザー企業様自身に管理いただくAWS S3バケット(外部ストレージ)に直接配信できるようにレコーディングサービスを設定することが可能になりました。

    デフォルトでは、レコーディングサービスを使用したメディアキャプチャのパイプラインは、Twilioクラウド内のAWS S3バケットに保存されます。一方、今回リリースする機能を利用することで、メディアのレコーディングをユーザー企業様指定のAWS S3バケットに保存できるようになります。お客様は新規APIを呼び出すだけで外部ストレージに対してメディアキャプチャすることができ、追加の開発・運用要件を考慮する必要がありません。

    外部AWS S3ストレージの機能

    レコーディング(録画・録音)やコンポジション(合成)は、デフォルトでTwilioクラウドに保存されます。今回の新機能により、開発者はビデオレコーディングやコンポジション向けに、ユーザー企業様自身が管理するAWS S3バケットを指定できるようになります。この機能の利用にあたっては、APIを使用するかTwilioコンソールから設定を行い、設定後は、レコーディングやコンポジションのファイルは自動で指定のAWS S3ストレージに送られま …

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  • By Guifré Ballester Basols
    External Storage for Video Recordings is Available to All Customers Copy of Copy of C02 Blog Text.png

    We’re excited to announce that a major feature for Video Recordings is now generally available:

    • External Storage with AWS S3: Customers can configure the Recording service to push Recordings or Compositions directly to their AWS S3 Bucket of choice.

    By default, the media capture pipeline with the Recordings service was stored in AWS S3 within the Twilio Cloud. Now, builders can request to turn on the external storage and instead store the media recording in the AWS S3 bucket designated by them. With this new media storage pipeline feature, the builders only need to call the new APIs to start the media capture and no longer need to worry about extra developments.

    How does External AWS S3 Storage work?

    By default, Recordings and Compositions are stored within the Twilio Cloud. With this new feature, developers can define their preferred AWS S3 bucket for their Video Recordings or Compositions files. …

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  • By Ramón Ulldemolins
    Announcing Single Party Call Recordings Announcing Single Party Recordings on Twilio Programmable Voice

    We’re excited to announce that we’ve extended voice recording capabilities with single party recording to allow developers to programmatically record only one side of a call. Prior to this release, Twilio’s voice recordings captured all audio from a call, regardless if the file contained one or two channels. Using this new feature, you now have the flexibility to record exactly what you want, all while meeting your specific privacy and compliance needs.

    Whether it's recording only what your support agent says to customers, or what your salesperson says to prospects — the choice is now yours.

    The value of single party recordings

    Call centers look to monitor and improve the performance of their agents using recorded calls as reference for training and to gather insights driven by AI/ML technologies to improve the overall quality of their service. However, due to the global tightening of privacy policies, data collection procedures often …

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  • By Luis Lopez
    Announcing increased flexibility and control with Twilio Video Recordings Announcing increased flexibility and control with Twilio Video Recordings

    In these unprecedented times, having face to face communications over video can bring people together. While real-time communications provide immediate connections, there are times when you may want to revisit the conversation or catch up on a meeting you missed. When it comes to recordings, Twilio Video provides flexibility and control to developers and businesses.

    Today, we are excited to announce a major update for Video Recordings with the general availability of four features:

    • Video Compositions API: provides developers the flexibility to compose the media files of a Room recording into a high-quality, custom layout that matches their specific use case.
    • Composition Hooks API: allows developers to streamline the recording workflow and ensure the right Recording Composition is created for every Room
    • Public Key Encryption for Recordings & Compositions: for enhanced security, we are offering Enterprise edition customers the ability to encrypt recordings and compositions with a …
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  • By Lehel Gyeresi
    Encrypting and Storing Twilio Flex Recordings Off-site Copy of Product Template - Flex.png

    By default, Flex stores recordings in a Twilio-owned Amazon S3 bucket. Some customers may have security requirements that require recordings to be stored in a location which they control. This blog post will guide you through how to accomplish just that. Included is a sample project which allows your recordings to be stored in your own Amazon S3 bucket, as well as a Proxy Service which will play back the recordings from your Amazon S3 bucket.

    Enabling Recordings

    First things first. The easiest way to enable recordings in Flex is to enable WFO first. Enabling WFO requires you to select a Flex Billing plan. Once WFO is enabled, in the Twilio Console, go to Flex -> WFO or just click here. Make sure that Call Recording is turned on:

    Flex WFO

    If you are still in the trial mode, you can enable Flex Recordings by using the Actions Framework. …

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