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Recordings posts

  • By Guifré Ballester Basols
    External Storage for Video Recordings is Available to All Customers Copy of Copy of C02 Blog Text.png

    We’re excited to announce that a major feature for Video Recordings is now generally available:

    • External Storage with AWS S3: Customers can configure the Recording service to push Recordings or Compositions directly to their AWS S3 Bucket of choice.

    By default, the media capture pipeline with the Recordings service was stored in AWS S3 within the Twilio Cloud. Now, builders can request to turn on the external storage and instead store the media recording in the AWS S3 bucket designated by them. With this new media storage pipeline feature, the builders only need to call the new APIs to start the media capture and no longer need to worry about extra developments.

    How does External AWS S3 Storage work?

    By default, Recordings and Compositions are stored within the Twilio Cloud. With this new feature, developers can define their preferred AWS S3 bucket for their Video Recordings or Compositions files. …

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  • By Ramón Ulldemolins
    Announcing Single Party Call Recordings Announcing Single Party Recordings on Twilio Programmable Voice

    We’re excited to announce that we’ve extended voice recording capabilities with single party recording to allow developers to programmatically record only one side of a call. Prior to this release, Twilio’s voice recordings captured all audio from a call, regardless if the file contained one or two channels. Using this new feature, you now have the flexibility to record exactly what you want, all while meeting your specific privacy and compliance needs.

    Whether it's recording only what your support agent says to customers, or what your salesperson says to prospects — the choice is now yours.

    The value of single party recordings

    Call centers look to monitor and improve the performance of their agents using recorded calls as reference for training and to gather insights driven by AI/ML technologies to improve the overall quality of their service. However, due to the global tightening of privacy policies, data collection procedures often …

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  • By Luis Lopez
    Announcing increased flexibility and control with Twilio Video Recordings Announcing increased flexibility and control with Twilio Video Recordings

    In these unprecedented times, having face to face communications over video can bring people together. While real-time communications provide immediate connections, there are times when you may want to revisit the conversation or catch up on a meeting you missed. When it comes to recordings, Twilio Video provides flexibility and control to developers and businesses.

    Today, we are excited to announce a major update for Video Recordings with the general availability of four features:

    • Video Compositions API: provides developers the flexibility to compose the media files of a Room recording into a high-quality, custom layout that matches their specific use case.
    • Composition Hooks API: allows developers to streamline the recording workflow and ensure the right Recording Composition is created for every Room
    • Public Key Encryption for Recordings & Compositions: for enhanced security, we are offering Enterprise edition customers the ability to encrypt recordings and compositions with a …
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  • By Lehel Gyeresi
    Encrypting and Storing Twilio Flex Recordings Off-site Copy of Product Template - Flex.png

    By default, Flex stores recordings in a Twilio-owned Amazon S3 bucket. Some customers may have security requirements that require recordings to be stored in a location which they control. This blog post will guide you through how to accomplish just that. Included is a sample project which allows your recordings to be stored in your own Amazon S3 bucket, as well as a Proxy Service which will play back the recordings from your Amazon S3 bucket.

    Enabling Recordings

    First things first. The easiest way to enable recordings in Flex is to enable WFO first. Enabling WFO requires you to select a Flex Billing plan. Once WFO is enabled, in the Twilio Console, go to Flex -> WFO or just click here. Make sure that Call Recording is turned on:

    Flex WFO

    If you are still in the trial mode, you can enable Flex Recordings by using the Actions Framework. …

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