Build the future of communications.
Start Building for Free

regulatory compliance posts

  • By Yong Hui Yow
    Milestones For Onboarding your SMS Project to Twilio Article header

    Whether you are a small or medium-sized business, a large enterprise, or an ISV, Twilio is able to support your SMS needs. Navigating the setup, requirements, and compliance can seem daunting at first so the Twilio Customer Onboarding team is here to help you through the process.

    In this guide, we will share the milestones that we track while supporting a customer to build and deploy a messaging product. By the end of this article, you’ll have a checklist of actions that will help you launch your messaging project successfully.

    Defining the success of a launch

    Your use case and business goals will be key drivers in what success looks like and therefore each project will be unique. Overall, we define success to mean that you can:

    • Send at your desired volume.
    • Reach your target audience.
    • Achieve optimal throughput with minimal filtering.
    • Use our messaging product and its features …
    Read More
  • By Jonas Lerebours
    Configurer un SoftPhone avec Twilio en 5 étapes Twilio Softphone

    Il existe de nombreux SoftPhones, par exemple Zoiper, LinPhone, X-Lite ou MicroSIP que vous pouvez installer sur votre ordinateur pour pouvoir ensuite appeler et recevoir des appels directement depuis votre ordinateur. Il ne vous manque qu’un opérateur téléphonique auquel vous pourriez vous connecter en SIP. C'est notamment ce que propose la plateforme Twilio : connecter ces SoftPhones pour recevoir les appels depuis votre numéro de téléphone, mettre en place un SVI intelligent, émettre des appels partout dans le monde... en un mot: designer l’interface téléphonique qui répond à tous vos besoins.

    Dans cet exemple nous allons commencer par le plus simple : chaque utilisateur est lié à un numéro de téléphone.

    Informations demandées par les SoftPhones (ou téléphones SIP)

    La configuration des softphones demande principalement deux informations :

    • Un domaine SIP, sur lequel votre SoftPhone va s’enregistrer. C’est un peu l’équivalent de votre fournisseur …
    Read More
  • By Valeriane Venance
    Le Regulatory Bundle en France obtenir-numero-telephone-france-regulatory-bundle-banner

    En tant que française, je n’ai pas la chance qu’ont mes collègues américains ou anglais de pouvoir prendre un numéro de téléphone en un claquement de doigts et deux clics.

    Le cadre législatif et réglementaire français exige des opérateurs télécoms de collecter les preuves d’identité, d'adresses et autres informations selon le type de numéro de téléphone que l’on souhaite obtenir et c’est facile de s’y perdre.

    Heureusement dans la console Twilio il est possible de créer ce que l’on appelle un Regulatory Bundle, qui est un ensemble de documents électroniques qui nous autorise à prendre un numéro de téléphone facilement.

    Une fois qu’il est créé, il est validé humainement ce qui peut prendre jusqu’à trois jours.

    Quand le processus est terminé on reçoit un email et à partir de ce moment prendre un numéro de téléphone est réellement possible en deux clics.

    Je vous ai donc concocté ce petit guide …

    Read More
  • By Sebastián Jaramillo
    Phone Number Compliance is Easier with Reusable Objects Regulatory Objects

    Today, we’re excited to let you know that we’re making Phone Number compliance easier by providing a more convenient workflow to fulfill regulatory requirements. By allowing you to reuse supporting documentation and identity information, meeting regulatory requirements and keeping all your new and existing numbers in compliance is easier than ever before!

    With this enhancement, it will be much simpler for you to create Regulatory Bundles to provision new Phone Numbers. Additionally, if you have non-compliant Phone Numbers, it will be faster to bring those numbers to compliance.

    Reusing Supporting Documentation and Identity Information (Regulatory Objects)

    As you may know, Twilio’s Regulatory Compliance product enables you to fulfill regulatory requirements when provisioning Phone Numbers in regulated countries. To do so, you often must provide identity and supporting documentation to meet a country’s regulatory requirements.

    To meet these regulations, we collect customer data in the form of Supporting Document and …

    Read More
  • By Patrick Loomis
    Understanding Your Regulatory Bundles’ Compliance Status: The Evaluations API Regulatory Bundle Compliance API

    Today we are excited to announce that the Phone Numbers Evaluations API resource has moved to public beta.

    As you may know, Phone Numbers with compliance requirements for documentation require Regulatory Bundles. With the Evaluations API, Twilio makes it possible to understand whether a Regulatory Bundle Evaluation passed or failed and provide the specific field-level failure reasons. The granular failure reasons provide specific call-to-actions for you or your customers to fix before a submission can be accepted, making it faster and easier for you to create and manage bundles.

    Accessing Evaluation results and information via API

    To provision a phone number with regulatory compliance requirements, you must follow local requirements of the country or territory, providing End-User information and Supporting Documents. To do this you must create a Regulatory Bundle and bundle together all of the End-User information, Supporting Document(s), and Address(es).

    Once a Regulatory Bundle has …

    Read More
  • By Patrick Loomis
    Understanding Regulatory Compliance Requirements: The Regulations API Resource Regulations API Resource

    Today we are excited to announce that the Regulations API Resource has moved to Public Beta.

    With the Regulations Resource, Twilio is making it simpler to understand the regulatory compliance requirements for phone numbers in regulated geographies by allowing customers to reference the regulations with a single API call.

    Accessing Regulatory Compliance requirements via API

    To provision phone numbers with regulatory compliance requirements, you must follow local requirements of the country or territory, providing End-User information and Supporting Documents. Using the Regulations API Resource, you can view each geography’s telecom requirements. The Regulation list includes all countries in the Phone Number Regulations Guidelines.

    You can either request the regulations for a specific SID or a list of regulations that can be filtered based on ISO country (2 digit codes published by the International Organization for Standardization for the names of countries, dependent territories, and special areas of …

    Read More
  • By Twilio
    Phone Number Compliance is Simpler with our V2 Regulatory Compliance APIs Phone Number Compliance API v2

    Today we are excited to announce the new version of the Phone Number Compliance APIs (v2), now in Beta. With the migration to the RC APIs, Twilio is making phone number provisioning a lot easier in regulated countries.

    As you may know, to provision regulated phone numbers, you must follow local requirements of a country or territory, providing End-User information and Supporting Documents. Using the Regulatory Compliance APIs, you can view each country’s telecom requirements using Twilio’s Regulations API. End-Users, Supporting Documents, and Addresses are all accessible via our Public REST API or in the Console; numbers are assigned to follow a country or territory’s telecom Regulations.

    Here’s a summary of why we’re introducing these changes, what is changing, and how this can benefit you.

    Why does this matter?

    Regulatory compliance is all about Knowing Your Customer (KYC) – many countries' and territories’ telecom regulators want to know the …

    Read More
  • By Paul Kamp
    The Developer's Guide to Phone Number Regulatory Compliance qMvMl-7km51ZMwhLfA9kzW7AuNTyFppuGJKF6KKCyEO9dww1zxhJx63sQtynlA-KcCmabxeF6CUXASv_llpD4QXQbcOQGAJ7XqhI_yzpb7HXAtbHgIXN1yGLCUkh7GdYQ7qocnay

    Regulatory compliance (RC) requirements for phone number users have increased worldwide. Depending on the phone number and its features, your or your company's status in the country, and your intentions for the number, different laws and regulations apply while building Voice, Fax, or SMS-based applications.

    While some of these regulations are new, many of these laws and rules have been in effect for some time. Countries are increasing enforcement for many reasons – including fraud, incidents of misuse and abuse and heightened national security concerns.

    All your Twilio phone numbers on Twilio’s platform need to comply with individual country requirements or they are at risk of being suspended until you submit proper RC information.

    Read on for what you need to know to bring an existing communications application into compliance or before starting a new application.

    Here's a video overview explaining what's happening:

    You can find the regulatory …

    Read More
  • By Twilio
    Mexico and France Regulatory Compliance Updates C38ISHEvx3myBJcdZgcBn0-OJh2VwQI8YjZvUiwVBnsT6Yk04DCPCrGhhLeeE1_tqujZD8TKaUGWr-vcRlPAsOGruuaIhIdJz9XfCV-NBWaYaaQCrdys8oSNdQQGjLJa1cCZpD-K

    Worldwide regulatory compliance (RC) requirements for phone numbers continue to increase. These regulations depend on your phone number type, its features, you or your company’s status in the country, and how you use the number. From time to time, the Regulatory Compliance team will provide updates on important regulatory changes that may impact our customers.

    Today’s updates concern Mexico and France.

    Mexico: Mobile Dialing

    As of August 3, 2019, the way you dial mobile numbers in Mexico has changed. If you use Mexican numbers, this change may require you to make changes to your infrastructure dial plans and/or your Twilio application.

    Previously, you dialed Mexican mobile numbers by using the country code (+52), then +1, and then the 10-digit phone number. The Mexican Telecommunications Regulator (Instituto Federal de Telecomunicaciones or IFT) eliminated the requirement for the +1 so you can now dial simply by using the country …

    Read More
  • Newer
    Older
    Sign up and start building
    Not ready yet? Talk to an expert.