Twilio Conversations makes it easy to add messaging to your applications using Twilio's SDKs and APIs. But presenting a chat dialogue in your product or on your website is only half of the battle. You also need to build a chat interface for your agents to interact with.
In this tutorial, you’ll use the Twilio Conversations JS SDK to add bidirectional messaging capabilities to an agent portal built in Retool. Retool is a development platform for internal tools. Together, Twilio Conversations and Retool provide a powerful and easy-to-use toolkit to build custom chat-enabled internal applications.
Want to add Twilio Voice to a Retool app? Check out this blog post!
Customer-facing teams often find themselves in the unenviable position of needing to manage customer data and customer communications in separate tools. Twilio Voice makes it easy to add telephony to your applications using SDKs and APIs. Twilio Voice is frequently used to add telephony to consumer-facing applications, and why should internal applications be any different?
In this tutorial, you’ll use the Twilio Voice JS SDK to add outbound voice calling capabilities to a lead management application built in Retool. Retool is a development platform for internal tools. Together, Twilio Voice and Retool provide a powerful and easy-to-use toolkit to build custom voice-enabled internal appli …