Twilio Powers Epicom’s Universal Click-to-Call for SugarCRM

This is a guest post by Erik Wikman, Engineering Manager at Epicom Corporation. A snow storm totaling 1.25 inches in Austin, Texas this past winter yielded the development of several Twilio-based products including a Universal Click-to-Call plugin for SugarCRM. Epicom responded quickly and developed an emergency SMS system to warn all employees of the unsafe driving conditions. The message was sent out of our SugarCRM system as text messages… Read More

Chat With Your Customers Instantly With SnapEngage

SnapEngage is a live chat web service that allows business owners to add a live chat popup to their website so they can engage their customers immediately. Visitors can chat instantly with a representative without having to install any software or plugins, which makes for a very user friendly experience. SnapEngage uses Twilio to connect customers with a live person over the phone while simultaneously chatting… Read More

Epicom Powers SugarCRM with Twilio Voice and SMS Features

SugarCRM users now have voice and SMS capabilities built into their CRM platforms, thanks to Epicom and Twilio! Epicom, a customer relationship management company, has designed and developed voice and SMS integrations with SugarCRM. Users can now use Epicom’s Click-to-Dial product to click on any phone number stored in the system and be automatically connected to that number, as well as use phone number recognition for… Read More