Twilio for Salesforce: How to Answer Incoming Calls With Your CRM

One of the powerful ways you can use Twilio is to buy virtual phone numbers and control what happens when people call them. For example, you can forward calls, create conferences, present an interactive phone menu or even record voicemail. In this post, we’ll show you how to use your Salesforce org to control phone calls in this way.  By the end, you’ll understand how to… Read More

Announcing New Official Twilio Helper Library for Salesforce

Today we’re excited to announce the release of the complete Twilio Helper Library for Salesforce. Adding voice and SMS to your Salesforce and apps has never been easier. Introducing the Twilio Helper Library for Salesforce Twilio makes it simple to program the phone network with its REST APIs for voice and SMS communications. This makes it a natural fit for CRM users in sales, marketing,… Read More

Thanks to Salesforce, Twilio Conference Gold Sponsor

How could we possibly have a conference without our good friends over at Salesforce (the hosts of the cloud computing conference of the year)? Actually we couldn’t! As you may already know, Twilio and Salesforce go to together like Ruby and Redbull; as a trusted leader in cloud computing, with super easy integration with existing tools, programming languages, and databases, and no long term contracts or commitments,… Read More

Keystone CTI builds call tracking into Salesforce

It all started when the CEO of the company came to Pete Fife and asked him how they could tie incoming phone calls to lead records in Salesforce. Pete saw the need to help align sales and marketing efforts and the idea of creating Phone2Lead for call tracking started to take shape. Some Twilio, some APEX, and a few months later, Pete has setup a company, Keystone CTI,… Read More

Jonathan Gottfried and Adam Purkiss Are The Latest Twilio Developer Contest Winners

Here are the winners for our recently-completed holiday and Salesforce developer contests. Congratulations to both Jonathan Gottfried and Adam Purkiss for their great entries! Holiday Contest Winner: The Snowman of Babel by Jonathan Gottfried The Snowman of Babel melts away language barriers in the happy-go-lucky holiday season and informs people about holidays they may know nothing about. To use the app, call (845) 367-9979 and enter… Read More

Join Twilio at Cloudstock for Talks & Hackathon Fun

Today several members of the Twilio team are hanging out at Moscone West for Cloudstock, a full days of talks and hacking for cloud developers.  The event is organized by as the opener to their Dreamforce conference, and has drawn in developers from all over the U.S. and beyond. Whether you’re there to listen to talks, hack, party, or maybe even win some cool prizes,… Read More

New Contest Category: Twilio for Salesforce, with Appirio

How can you help your customers streamline their business processes, convert leads, and take their company to the next level using Twilio plus Salesforce?  For the next two weeks (#24 and #25 of the contest, for those keeping track), we’ve teamed up with Salesforce and Appirio for what promises to be one of our most exciting developer challenges yet – the chance to win a Netbook… Read More

Twilio call control inside of Salesforce using Visualforce Sites

This is a quick demonstration of how to build a Twilio application entirely using the Visualforce Sites development environment inside of Salesforce.  If you haven’t built an application inside of Saleforce before, you can sign up for a free developer account here. Free accounts give you access to the Visualforce and Sites technology however they are limited to a single “Site” and a single page of TwiML. If you… Read More