The Key to Phone Verification is a Good User Experience

At Twilio, it’s an article of faith that phones have an increasingly central place in our lives. This means it’s also increasingly important that all the numbers we use are accurate and up to date. One way to do this is to use Twilio for phone verification.We asked our customers to share stories about how they are doing this. Below is an account from Patrick McKenzie,… Read More

Introducing Status Callback for Caller ID Verification Calls

Today we’re happy to announce the release of a small and useful feature: status callbacks for caller ID verification calls. This allows your application be notified when a verification call succeeds or fails so you can notify your users without having to poll the REST API. To use this new feature, make a POST request to the OutgoingCallerIds list resource and optionally include a  StatusCallback parameter to indicate… Read More

How to Build Phone-based Two-Factor Authentication With Twilio

 Security is one of the most frustratingly vital and complex things we have to deal with in application development. On one side, we have make sure our information is protected against corruption and unauthorized access while at the same time, we need to make sure the right people have access to the right data at the right time. Failure in either direction will cause annoyance and… Read More

TrustedID Protects Customers From ID Theft With Real-Time SMS Alerts

Identity-protection company, TrustedID, uses Twilio to notify customers of potential threats with SMS alerts. TrustedID is an identity-protection company. Using both data mining algorithms and other monitoring techniques, TrustedID’s services help consumers protect their bank accounts, credit cards, social security numbers and medical health benefits against identity thieves. Since it began operations, TrustedID has been relying on email notifications and phone calls to alert its members… Read More

Match.com Lets Online Daters Call or Text Message Without Revealing Their Phone Numbers

The popular online dating service gives subscribers virtual phone numbers they can use to call and text potential dates. Online dating is a competitive market. The turnover rate is inevitably high, because actually giving customers the thing that you’re selling (a meaningful connection to another person) reduces the likelihood that your happiest customers come back. So the main challenge becomes delivering an amazing experience to the… Read More

HotPads Uses Twilio to Reduce Fraud in Real Estate Transactions

HotPads is a map-based housing search engine. Apartments and houses are listed for rent and for sale, along with foreclosures, vacation rentals and hotels.  Users can search by the most important feature of real estate: location, and provides a range of user friendly visual search tools that help housing shoppers find their best housing option. We spoke with Senior Software Engineer David Peters about their Twilio… Read More