Pittsburgh Technical Institute Switches SIP Based Call Center To Twilio

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Pittsburgh Technical Institute (PTI) has been helping students launch a new career path with a post-secondary degree for over 70 years. PTI prides themselves on being attuned to the job market, keeping its curriculum current to ensure their students are successful after graduation. As the school evolved, their communications stack stayed the same, costing PTI time and money. Using Twilio, PTI overhauled their SIP-based call center… Read More

How to Make, Track and Automate Calls with Twilio in Agile CRM

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Agile CRM built Twilio SIP functionality into their CRM to allow sales agents to make, record, and receive calls from the browser. The integration is making customers happier, and sales agents more effective. Great CRMs should make life easier for the customer as well as the caller. The key to a great experience for both parties is context. The sales reps making calls should have the… Read More

Nubitalk Powers Donation Campaigns for Unicef, Greenpeace Using Twilio SIP Trunking and WebRTC

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There are no days off for Unicef and Greenpeace. The problems they’re trying to solve, respectively, all over the world are absolutely critical. For Greenpeace, that means fighting for the well being of the environment. For Unicef, that means helping out mothers and children in developing countries. Each organization relies exclusively on donations to continue their work. Their donation campaigns directly impact their ability to do… Read More

Announcing Lower SIP Trunking Prices & New Pricing Zones

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Last November we announced the unbundling of our PSTN connectivity as a service.  Elastic SIP Trunking provides instant global voice provisioning for your IP infrastructure (e.g. IP-PBX, SBC, UC hardware, VoIP gateway, etc). Twilio uses the power of the cloud to offer resilience, intelligent local call routing, sms-enabled trunks, cloud-based call recording, multi-tenancy, and full WebRTC support. Since November, we have seen companies using this connectivity to… Read More

Connecting Cisco Gateways To Twilio Elastic SIP Trunking

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There’s a common phrase you’ll hear from big telecom vendors when you’re trying to get phone connectivity in your office: “your estimate is 90 days.” In the middle of that waiting period, if you change any aspect of the planned PBX installation, you’ll hear the same phrase “your estimate is 90 days.” The days spent waiting add up to missed calls, and unnecessary expenses for small… Read More

Introducing the General Availability of Twilio Elastic SIP Trunking

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Today we are happy to announce the general availability of Twilio Elastic SIP Trunking. Today’s launch brings instant provisioning, contract-free transparent pricing and global availability to the world of SIP Trunking. The SIP industry modeled itself on the technology (and buying experiences) of the by-gone 1870s. Elastic SIP Trunking brings ease of use, internet scale, and a modern approach to using SIP. We know SIP Trunking… Read More

Add WebRTC To Your PBX or Call Center In 5 minutes

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 Your employees are working remotely, from home, airports, hotels, customer locations and coffee shops. Wherever they are, they’re not in the office as much anymore. You’ve introduced tools to allow them to communicate efficiently across teams, no matter where they are.  But, finding the right tool for voice communications is still problematic. Twilio can help you solve this problem with our SIP to WebRTC solution and… Read More

Getting Started Placing Outbound Calls with Twilio Elastic SIP Trunking and FreeSWITCH

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A couple of weeks ago we announced the public beta of Elastic SIP Trunking, a new way to connect your SIP gear to the world through Twilio. With Elastic SIP Trunks, you can say sayonara to artificial constraints to scaling and pricing shenanigans. We think this new way of consuming SIP connectivity offers longtime VoIP network administrators and engineers an instantly provisioned, powerfully resilient alternative to… Read More

TwilioCon 2013: Announcing Picture Messaging, Price Drop, Business Critical Apps and More

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Today kicks off the third annual TwilioCon, a gathering of the people who are redefining human interaction in every area of business, social good and general hackitude. Our CEO Jeff Lawson took the stage this morning, looking forward to APIs as the new dial tone, with the Software People as the innovators driving the change. You are building the future of your industries, and we’re building… Read More