CraftJack Delivers Instant Leads to Home-Improvement Contractors

CraftJack, an online service that connects home owners with home-improvement contractors, needed a way to deliver instant leads to its advertisers. The company switched from Ifbyphone to Twilio and reduced its lead distribution costs by 75 percent. Ross Gordon, the founder of CraftJack, describes the Chicago-based service as a cross between Angie’s List and Salesforce. “We help homeowners find local home improvement contractors, and we help… Read More

Dwolla Offers "A Dollar for Your Thoughts"

The next time someone offers you a penny for your brilliant musings, feel free to turn them down. Dwolla, a social-payments company based in Iowa, believes your ideas are worth at least a dollar and is willing to pay up. Their Twilio-powered site,, is out to change the world—one dollar at time. Simply log in through Facebook or send an SMS to 515-650-4583. Building Dollar Thoughts… Read More

Txt2wrk Lowers Barriers to Employment With Voice Broadcasting and SMS Alerts

A long-time technology journalist joins Twilio after building her first voice broadcasting and SMS alerts app at an Oakland hackathon. The announcement for the Code for Oakland hackathon last spring immediately caught my eye for its unusual emphasis on building mobile apps for public records. I didn’t know anything about making a mobile app, but public records are my passion. So I joined about 85 other people… Read More

MoonTango Keeps Investors Up to Date with SMS Notifications

Shopping for your essentials every month can be a time consuming, burdensome process.  MoonTango, launched earlier this month, aims to solve this problem by offering automatic monthly deliveries of women’s essentials. The service delivers the monthly essentials you choose to your doorstep every month, giving women the ability to stop going to the store for basics. While running a closed beta test, MoonTango uncovered the need for… Read More uses SMS alerts to streamline sales and marketing communications

Launched in 2009, is an online directory that connects trade professionals like plumbers, gardeners and dentists to customers in need of their services. Thumbtack did research and found that text messaging (SMS) was the best way to communicate with their customer base and enable the listed professionals to respond rapidly to incoming leads. When Thumbtack built SMS alerts into its sales and marketing processes with Twilio’s dead-simple… Read More

Customer Support via SMS with Zendesk

A few weeks ago, I was given a challenge: Replace email with SMS for customer support using Zendesk. If you’re not familiar with Zendesk, it’s a flexible helpdesk system that allows customers create new helpdesk tickets by simply sending an email. Helpdesk staff can respond to the customer and apply complex workflows to tickets.  Best of all the whole thing is documented and logged so everyone… Read More

MOM Integrates SMS Text Messaging With EMRs To Boost Compliance

Across the United States, it can be hard to find a common fixture in the physician’s office. With regulations and requirements differing from city to city and from state to state, equipment, specialties and services can radically vary from any given practice to another. But hidden in a room next to the janitor’s closet or tucked away under the admin’s desk is a hunk of plastic… Read More