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social impact posts

  • By Jessica Diedrich
    Oregon Humane Society Unleashes Donations with Twilio for Salesforce Oregon Human Society Doggie Dash

    Are you part of a nonprofit or social enterprise that wants to build things for social good? offers credits and discounts to help you get started! Learn more.

    Oregon Humane Society (OHS) is the largest humane society in the Northwest, and adopts more animals from its Portland shelter than any other single-facility shelter on the west coast. Each year they help more than 11,000 homeless, injured, and abused animals find new loving homes. OHS never puts time limits on how long pets remain available for adoption and never euthanize pets for space reasons.

    Fundraising is crucial for OHS, comprising 44% of annual revenue. A successful fundraising year ensures their ability to deliver life-saving and life-changing care. To fuel donations, OHS hosts more than 100 events annually, including Doggie Dash, their largest annual fundraiser. Doggie Dash is a peer-to-peer fundraising event centered around a walk/run and pet festival that …

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  • By Christina Frantz
    Scaling Social Services with Machine Learning, Behavioral Science, and Programmable SMS Benefits Data Trust

    Are you part of a nonprofit or social enterprise that wants to build things for social good? offers credits and discounts to help you get started! Learn more.

    “I was on the food program and they cut me off...I was really struggling without it.”

    This is the experience of a 53-year-old woman from Maryland, who lives on an annual income of $8,880. To make ends meet, she was utilizing benefits from the Supplemental Nutritional Assistance Program (SNAP) to purchase groceries. SNAP, also known as Food Stamps, provides food-purchasing assistance for low- and no-income people living in the United States. One day, her benefits were turned off unexpectedly, and . er struggle was further compounded by a physical injury and the medical bills that came with it.

    Holes in the Social Safety Net

    Nearly 40 million people in the United States live in poverty, face hunger and feel the …

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  • By Jacob Talbot
    Giving Families a Financial Lifeline with Twilio SMS rohan upsolve

    Photo: Rohan Pavuluri, CEO, Upsolve

    During high school, Abed was kicked out of his home by his father. His mother helped with rent, but when she died in a tragic car accident, Abed became homeless. Like millions of Americans, Abed had no savings, so he turned to the shelter system. While there, Abed tried several times to get a job, but faced discrimination due to his financial circumstances. When a credit card company sent him a pre-qualified loan offer, he accepted it, seeing a way out. His debt mounted, and Abed felt trapped.

    In December 2017, Abed attempted suicide. His reason? $50,000 of debt.

    Every year, millions of low-income families fall into debt as a result of layoffs, predatory loans, and medical bills. This debt can lead these families to end up hungry, homeless, and in poverty.

    Debt can lead people to feel powerless, but CEO Rohan Pavuluri and the …

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  • By Jacob Talbot
    Nonprofit Tips: How to Engage Volunteers, Donors, and Constituents Via SMS with Twilio for Salesforce Copy of Generic Blog Header 3-3.png

    At, we’ve seen first hand how communication technology can enable nonprofits to reach people in transformative ways. Yet harnessing the right tech isn’t always straightforward.

    Let’s face it - engaging a diverse mix of volunteers, donors, and constituents is complicated, and it’s even more challenging when people have different communication preferences. Some people use email while others live by text. If you manage to reach people on the right channel, tracking and reporting on outcomes is also a chore when you need different tools and platforms for each communication channel. Whew!

    That’s why we built Twilio for Salesforce. More than 40,000 nonprofits rely on Salesforce to get a 360 view of their constituents, and with Twilio SMS they can now supercharge their communications on the platform they already know. In just a few minutes, a Salesforce admin can install and configure the app and start talking with people over …

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  • By Charlie Weems
    4 Ways Twilio’s Product Releases will Advance Nonprofit Tech flex-for-good-signal
    Did you know that offers credits and discounts for nonprofits and social enterprises? Learn more today.

    In case you missed SIGNAL this year, we put together a recap of Twilio’s launches at our annual conference. Here are the top 4 ways this year’s product launches could shift the nonprofit tech landscape:

    1: Secure Donations Over the Phone

    Thousands of organizations – from your local radio station to the Red Cross – raise funds over the phone. But handling credit card information is still a tricky process: either your phone operators are handling sensitive payment data, or you must refer your donors to a payment portal. With Twilio’s PCI-compliant <Pay> verb, you can now seamlessly and securely accept donations over the phone.

    Here’s how it works: your phone agent initiates a payment flow in which your donor hears a verbal prompt that walks them through entering their credit card …

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  • By Jacob Talbot
    The Bike Project Delivers Critical Mobility to Refugees in the UK Bike-Project-Shop
    Did you know that offers credits and discounts for nonprofits and social enterprises? Learn more today.

    Jem Stein is on a mission to get every refugee on a bike.

    Each year over 13,000 people seek asylum in London. Many arrive fleeing war, religious persecution, and government oppression. Once in the UK, asylum seekers face new challenges adapting to their new home. Among these, a lack of affordable transportation creates a virtual wall between refugees and basic resources like food shelters and health services. Led by founder Jem Stein, The Bike Project is breaking down this barrier, two wheels at a time.

    The Difference a Bike Makes

    Jem’s mission began after he witnessed the importance of transportation to refugees firsthand. “I mentored a Darfuri refugee named Adam at university and saw the difficulties he faced getting around London.”

    Government accommodations for asylum seekers typically reside on the outskirts of London, …

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  • By Jacob Talbot
    Age UK fights loneliness among older people with a telephone befriending service olderPersonOnPhone
    Did you know that offers credits and discounts for nonprofits and social enterprises? Learn more today.

    Nearly 1.2 million older people in the UK say they’re chronically lonely. Roughly 3.9 million say that TV is their main form of company. And some 200,000 haven’t had a conversation with a friend or family member in more than a month.

    London-based charity Age UK set out to reduce chronic loneliness in 2005 with its Call in Time service. Once a week for 30 minutes, Call in Time connected older people with volunteers over the phone, providing companionship, advice, and support to the people who needed it most.

    Although Call in Time had helped thousands of people, the service’s manual call system was labor intensive and couldn’t scale to reach the number of people Age UK wanted to help. It plateaued at 3,500 calls per month—a small portion of what Age UK …

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