Using TaskRouter with Twilio Flex
- Workflows are meant to be simple and human readable.
- Task queues should represent a natural segmentation amongst agents.
- New TaskRouter features offer freedom of choice and scalability.
- TaskRouter will continue to scale alongside you as your Flex deployment grows.
Imagine this, if you will. Your internet connection has mysteriously stopped working at home. You’re joining an important work meeting by video in 30 minutes, and none of the usual fixes are working. Your last resort is to call your provider for help. But instead of being connected to technical support, you get the sales department.
As you frustratingly try to explain that you’ve already purchased the company’s internet package, it’s just not working so well right now, the minutes until your big meeting are ticking by.
Perhaps you’ve experienced a scenario like this in real life, and you don’t want to put your customers ...