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trust hub posts

  • By Yong Hui Yow
    Milestones For Onboarding your SMS Project to Twilio Article header

    Whether you are a small or medium-sized business, a large enterprise, or an ISV, Twilio is able to support your SMS needs. Navigating the setup, requirements, and compliance can seem daunting at first so the Twilio Customer Onboarding team is here to help you through the process.

    In this guide, we will share the milestones that we track while supporting a customer to build and deploy a messaging product. By the end of this article, you’ll have a checklist of actions that will help you launch your messaging project successfully.

    Defining the success of a launch

    Your use case and business goals will be key drivers in what success looks like and therefore each project will be unique. Overall, we define success to mean that you can:

    • Send at your desired volume.
    • Reach your target audience.
    • Achieve optimal throughput with minimal filtering.
    • Use our messaging product and its features …
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  • By Prateek Jain
    The new A2P 10DLC onboarding experience Generic Blog Header 4.png

    We are excited to announce the new onboarding experience for U.S. A2P 10DLC within Twilio’s Trust Hub, providing you front-door access to a verified ecosystem with your local long codes. When it comes to the new registration process, accurate and up-to-date information is critical. That’s why we guide you through each step, making it as easy as possible for you to provide the information required. Let’s take a quick look:

    With the transition to A2P 10DLC in the United States, carriers now require you to register who you are and what you’re sending. These new registration requirements ultimately allow good actors to benefit from increased deliverability and throughput while preventing bad actors from accessing the network. Put simply, this means increased engagement and greater ROI for your messages over long codes.

    Registration not only helps you establish trust with carriers upfront, but it also drives the maximum daily messages …

    Read More
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