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  • By Twilio
    Broadcast Text Messaging: What Is It & How to Use It Broadcast Text Messaging: What Is It & How to Use It

    With the rise of smartphones, communication has become more accessible than ever—giving companies an advantage in reaching and connecting with customers. After all, what’s more effective than a platform that fits in the palm of your hand?

    Broadcast messaging is one of many meaningful ways to interact with a customer base, providing efficiency, security, and deliverability. But what is a broadcast text message, who are its recipients, and why is it so effective?

    Here, we’ll explore the answers and use cases for your business.

    What is broadcast messaging?

    Broadcast text refers to the process of sending a message to a large contact list. As long as the recipient consents to receiving a text broadcast, similar to how they would sign up for a company’s marketing newsletter, the message will end up in their inbox like any other text. A broadcast text message may also be compatible with MMS elements, allowing …

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  • By Scott Jennings
    NRF 2023: Customer Engagement Takes Center Stage NRF 2023: Customer Engagement Takes Center Stage

    Are you ready?

    It’s no secret that the face of the retail industry has changed in recent years. In 2022 alone, we saw massive shifts across the retail landscape with consumer preferences evolving from ecommerce dependence to 86% shopping both in-store and online. Retail stores have now fully opened back up, and with that, ecommerce growth came back down to earth.

    Not to mention inflation set in, inventory stockpiled, and return rates were on the rise.

    But while many of these market conditions are temporary (and will eventually work out), the era of unbridled demand spikes across digital channels has come to an end. A new set of retail realities has taken hold, forcing retailers to reexamine customer relationships.

    So how can retailers fulfill the brand promise to customers in the face of changing consumer preferences and expectations?

    To find out the answer, stop by the Twilio NRF booth …

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  • By Niels Swimberghe
    What's new in the Twilio helper library for ASP.NET (v7.0.0 - November 2022) What's new in the Twilio helper library for ASP.NET (v7.0.0 - November 2022)

    The Twilio helper library for ASP.NET (Twilio.AspNet) is a community-driven open-source project to make integrating Twilio with ASP.NET easier, for both ASP.NET Core and ASP.NET MVC on .NET Framework. The library helps you achieve common use cases and with the release of version 7, we're expanding the library's capabilities and improving existing features.

    Wondering what was previously introduced? You can read about v6 and prior releases here.

    What's new in Twilio.AspNet v7.0.0

    V7.0.0 is a major release of the Twilio.AspNet library because it contains breaking changes.

    Here's an overview of the changes:

    🎉 NEW FEATURES

    • You can now use the ValidateTwilioRequestFilter to validate that HTTP requests originate from Twilio. This adds validation to endpoints including Minimal APIs.
    • You can also use the new ValidateTwilioRequestMiddleware to validate Twilio requests for when you can't use the [ValidateRequest] attribute or the ValidateTwilioRequestFilter.
    • There are new overloads for the TwiMLResult constructor and …
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  • By Jeff Lawson, Twilio co-founder and CEO
    A Message from Twilio CEO Jeff Lawson Copy of C02 Blog Text (Presentation (169)) (1200 × 628 px)

    This is an email that was sent out to all Twilio employees today from Twilio CEO Jeff Lawson.

    Twilions,

    Over the years, we’ve made lots of changes to the way Twilio operates and is organized, but none harder than what I’m sharing today.

    We’ve made the extremely difficult decision to restructure and reduce Twilio’s workforce by approximately 11% – teammates and friends who helped build Twilio.

    I'm not going to sugarcoat things. A layoff is the last thing we want to do, but I believe it's wise and necessary. Twilio has grown at an astonishing rate over the past couple years. It was too fast, and without enough focus on our most important company priorities. I take responsibility for those decisions, as well as the difficult decision to do this layoff.

    Before I get into the details, I want to answer the obvious question which is likely on your mind: …

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  • By Robert Masson
    5 Low Code/No Code Tools You Can Use to Send Twilio SMS Copy of C03 Blog Text(3)

    SMS has rapidly become a must have channel for all kinds of organizations from retail stores to Emergency Rooms. If you are tasked with adding in SMS to your organization's communication strategy but are not a developer this Blog Article is for you! We are going to explore 5 great options for adding SMS capabilities to customer interactions without having a development team. We will discuss the supported use cases and rate the tools on how complex they are to connect to Twilio and how easy they are to use in general.

    This is part one of a two part series. The next entry will cover five more tools we see regularly being used by our customers. This is not however an exhaustive list! Twilio is part of a very large and growing ecosystem of tools that make it easy to craft the kind of customer experience that will delight …

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  • By Jordan Schuetz
    Dreamforce 2022 Developer Party featuring Live Jazz Music Dreamforce 2022 Party Networking meetup

    Join Twilio, Postman and Microsoft for a developer meetup after the Dreamforce conference on Tuesday, September 20th, 2022 at the Microsoft Reactor.

    • Date & Time: Tuesday, September 20th, 2022 from 5:30pm-9pm
    • Location: Microsoft Reactor, 80 Folsom St #145, San Francisco, CA 94107

    This is a great networking opportunity to meet your fellow developers and learn more about integrations between Salesforce, Twilio, Postman and Azure. We will be serving food, will have an open bar, and live jazz music during our networking session. Make sure to arrive early! You don’t need a Dreamforce badge to attend, this event is open to everyone who's interested in learning more about integrations and APIs.

    RSVP to reserve your spot today!

    Lightning Talks Lineup

    How to use Twilio Connectors for MuleSoft & Salesforce

    In this talk, learn how to use Twilio for the Salesforce app to message your audience and build relationships at scale. Additionally, …

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  • By Annie Benitez Pelaez
    Twilio SIP トランクサービス〜UCaaS利用、CCaaS利用、BYOC構成対応などを解説 BYOC secrets JP

    この記事はAnnie Benitez Pelaezこちらで公開した記事(英語)を日本語化したものです。

    オンプレミスベースの通信システムからクラウドベースに移行する企業は増加の一途を辿っています。このような状況で、企業のITマネージャーは、利用できる重要な構成を見落としがちです。例えば、クラウドベースのユニファイドコミュニケーション(UC)やコンタクトセンター(CC)の主要プロバイダーが提供するBring Your Own Carrier(BYOC)構成を選び、SIPトランク経由でPSTN(公衆電話網)に接続することができます。BYOC構成は、クラウド通信ベンダーが提供するバンドル型PSTN接続に対して重要な代替手段として十分検討に値します。

    クラウドベースのUCサービスやCCサービスの多くで提供される既定の構成は、バンドル型ソリューションです。バンドルですからもちろんワンストップショップが可能になるという利便性があります。それにもかかわらず、PSTN接続をアンバンドルしBYOC構成を選ぶ際には、どのような背景があるのでしょうか。本稿では、その判断に関係する要素を慎重に検討し、トレードオフについても考察します。本ブログを、貴社の事情に合わせた最善の決定をするための参考としていただけば幸いです。

    クラウド通信 - 多くのメリットと注意点

    多くの企業は、オンプレミスのVoIP/UCとコンタクトセンターのインフラストラクチャをクラウドサービスプロバイダーに …

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  • By Niels Swimberghe
    SMS/ボイスアプリの動作確認にTwilio Dev Phoneを利用する Test SMS and Phone Call apps with the Twilio Dev Phone JP

    この記事はNeils Swimbergheこちらで公開した記事(英語)を日本語化したものです。

    Twilioを利用することで、電話番号、テキストメッセージ、音声通話をベースとするアプリケーション構築が可能となります。電話ネットワークがベースとなるこれらアプリケーションは、もちろん携帯電話やスマホを使ってテストすることができますが、手元に電話がない状況でこれらアプリケーションをテストすることができるでしょうか。なぜ電話を使わないのかと思われるかもしれませんが、背景的な部分は後ほど説明するとして、まずは可能なことを解説していきます。

    Twilio Dev Phoneのご紹介

    Twilio Dev Phone(トゥイリオ・デブ・フォン)とは

    Twilio Dev Phoneは、Twilio製品の上に構築されたツールで、ブラウザから電話やテキストメッセージを送受信(発着信)することが可能です。Dev PhoneはGitHub上のオープンソースプロジェクトとして構築されているので、ソースコードを読んで自由にコントリビュート(貢献)することができます。Twilio Dev Phoneの詳細については、ドキュメントでご確認ください。

    Twilio Dev Phoneを使用する理由

    ご自身の電話端末の代わりにTwilio Dev Phoneを使う典型的なシナリオを、以下にいくつか紹介します。

    🌍 国際的なアプリケーション

    ユーザーが世界中に広がるアプリケーションを構 …

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  • By Niels Swimberghe
    Find your U.S. Representatives and Congressional Districts with SMS and ASP.NET Core Find your Representatives & Congressional Districts with SMS and ASP.NET Core

    When someone runs for office in the United States of America (U.S.), they have to fulfill certain "Ballot Access Requirements" to become listed on the ballot. One of those requirements could be that you need a certain number of signatures per district. So when volunteers and campaign workers go out to gather signatures, it is instrumental to know which congressional district (CD) the signee belongs to. However, knowing which congressional district you are from is not common knowledge, especially in areas where the district cuts right through counties, cities, and neighborhoods.

    States redraw their congressional districts every decade after getting an updated population count from the Census Bureau. Each district is represented by a single U.S. representative in the U.S. House of Representatives. However, the manner in which these districts are drawn often result in unique and odd shapes which can be confusing. This is why constituents living just a …

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  • By Niels Swimberghe
    How to test SMS and Phone Call applications with the Twilio Dev Phone Test SMS and Phone Call apps with the Twilio Dev Phone

    Twilio empowers you to build applications using phone numbers, text messaging, and voice calling. You can test these phone network based applications using any phone and phone number, but how do you test these applications without a phone? Maybe you're wondering, why not use your phone, which I'll get to later, but first how?!

    Twilio Dev Phone to the rescue

    What is the Twilio Dev Phone

    The Twilio Dev Phone is a tool built on top of Twilio products that will let you send and receive phone calls and text messages from the browser. The Dev Phone is an open-source project on GitHub so feel free to read the source code and contribute to it. You can learn more about the Twilio Dev Phone in the docs.

    Why use Twilio Dev Phone

    As promised, here are some good scenarios when you'd want to use the Twilio Dev Phone instead …

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