Twilio Client for Xamarin – Part 2: iOS

In Part 1 of this series, we introduced the Twilio Client for Xamarin and showed how easy it is to add it to your Xamarin.iOS and Xamarin.Android projects. Now that you know how to install the component, let’s build something with it. It seems like everyone these days is walking around with big phones. With Apple’s recent announcement of the iPhone 6 and 6 Plus, iOS… Read More

Twilio Client for Xamarin – Part 1: Introduction

Once upon a time, mobile application development required separate teams working on apps for iOS, Android and Windows Phone. There was very little code or skill sharing between these teams. You built an app for iOS in Objective-C then rebuilt the app for Android in Java and then potentially one more time for Windows Phone using C#. This siloed approach is very unproductive and expensive. Parts… Read More

Creating a Click to Call Service with Twilio Client, Pusher and Python

Let’s be honest: traditional call centers have a terrible user experience. You see something interesting on a website that you want more information about. Email takes too long, so that option is out of the question. What do you do? You search for a phone number (hidden in their contact page at the bottom in tiny text), place a phone call, give away all your details,… Read More

Extending The Reach of Browser-Based Communications: Introducing Twilio Client Javascript SDK v1.2

Today, we’re happy to announce that Twilio Client Javascript SDK v1.2 is now available. Version 1.2 extends the capability of Twilio Client based applications in two key ways: new Global Low Latency (GLL) support gives you better reach internationally, and new Firefox support offers gives you easier use across different browsers. To take advantage of the new features, all you need to do is make sure… Read More

Build Your Own Agent SMS Chat Using Twilio Toll-free Numbers

Learn more about Twilio Toll Free SMS here and get started with your new numbers here. Most businesses own a Toll-free number to offer customer service and support. But, wouldn’t it be more engaging if contact centers had the  ability to interact with customers via a new channel – texting – to  allow calling and texting to the same Toll-free number? In this tutorial I’ll show… Read More

Building For The Enterprise: Introducing Twilio Client’s Global Low Latency Improvements for WebRTC, New Recording Capabilities

The quality of a voice call is the critical element when it comes to the caller’s experience and one of the largest issues impacting IP voice is audio latency. Today at Enterprise Connect we released our Global Low Latency (GLL) architecture to Twilio Client’s WebRTC capabilities.  In addition we have enhanced our <Record> functionalities for enterprise-level conferencing. Twilio Client enables VoIP calling to browser-based and mobile applications, leveraging WebRTC for real-time… Read More

Building Screen Pops With Twilio Client and FullContact API

  Screen Pops are a way of displaying contextual information to an agent about any incoming call so that they can provide more relevant support to the caller. They are one of the most powerful features of a software-powered voice communication system. They let your agent learn about the customer they are servicing as soon as the phone rings, look up an anonymous caller so that… Read More