Sensay Replaces the Search Engine with Human Conversation Using Twilio SMS

SensayLogo

You might remember Ariel Jalali as the guy who offered the President of the United States a job at his startup. President Obama was touring Ariel’s co-working space, Cross Campus, when Ariel decided to get the jump on other would-be employers by offering Obama “his next gig.” Ariel (pictured right) described the gig as “super rewarding [because] you get to help people from anywhere.” While Obama… Read More

Building A Salesforce Powered Call Center with Twilio TaskRouter

thinkvoice-640x265

ThinkVoice gives businesses the communications tools they need to create exceptional customer experiences. ThinkVoice CEO Brian Coyle knows that something as simple and powerful as making a phone ring can be difficult to do at a large scale. That’s where ThinkVoice comes in. To ensure they’re giving their customers reliable and scalable communication solutions, ThinkVoice uses Twilio. After the launch of Twilio’s TaskRouter, ThinkVoice added a… Read More

Sonar Adds To Its Customer Communication Toolbelt With Twilio SMS

11373_959833867379802_5163797876180200410_n

Mayvenn’s first attempt at a customer communication platform wasn’t, shall we say, sophisticated. But, it was necessary. Mayvenn helps salons and stylists sell hair products to their customers with a suite of communication tools. Mayvenn knew a majority of stylists and their customer base didn’t use email; they preferred text. Mayvenn gave their team a bunch of Sprint phones and assigned them customers to contact with… Read More

CMT Brings Thousands To The Party: Using Twilio To Connect Fans With The Cast of Party Down South

PartyDownSouth

When season three of Party Down South premiered on CMT, it ranked among the top five programs in its time slot with millennials and ranked in the top 10 programs tweeted about in prime time. The reality show profiles a crew of rowdy southerners all living in one house together for a summer. As you can imagine, things get a little crazy, and fans have really… Read More

Send and Receive Tweets using SMS with Twilio: Part 1

3310

You may have just read the title and thought, “What? Can’t you already send and receive tweets over SMS?” You would be right to think that, Twitter has a load of shortcodes for different countries for sending and receiving tweets. But since February 4th in the UK, O2, one of the major mobile operators, announced to their users (by SMS ironically) that they were dropping this… Read More

Give Your Phone Number To A Car Salesmen: How A Lesson In Trust and Technology Led To CarCodeSMS’ Success

carcodeteam

Nick, Steve and Prabode had their business plan laid out, their go-to-market strategy was locked and loaded. They just needed to do one thing for their startup, CarCodeSMS, to be successful: Get customers to trust the least trusted people in America – car salesmen. Their plan wasn’t just to re-establish trust with salesmen, they also wanted customers to be comfortable buying cars from salesmen, and having… Read More

How Passive Aggressive Texts From A French Bulldog Can Help Nonprofits: All Good Text Delivers Critical Data via SMS

data-watchdog-text1-1000x357

There’s an empty feeling you get in your stomach when you open your analytics dashboard and see lines plummeting downward. Your sign ups are down, your video plays are down. The last thing you want is a passive aggressive text message from a French bulldog named Turtle, but it might be exactly what you need. Turtle is the Data Watchdog at All Good Text, a product… Read More

Passwordless SMS Authentication: Part 2 – Building iOS Front End With Swift

lock-the-door

I have to fill out a “forgot password” page at least once a week. That’s probably why I’m so excited about passwordless authentication. Passwordless authentication is a system where the application you’re logging into generates a one time use token for you to log in with and delivers that token via SMS or some other means. You can then verify this password from the device you… Read More

The Red Cross Streamlines Dispatch With Twilio.org

Tennessee Floods 2010

Most disasters the American Red Cross encounters are house fires that require a network of volunteers to be immediately dispatched during an emergency. They provide shelter, food and clothing, in addition to services like mental health support. The American Red Cross of Chicago & Northern Illinois responds to three or four disasters a day – that adds up to 1,200 a year. Every moment counts when… Read More