Introducing TaskRouter


Today we announced the launch of TaskRouter. TaskRouter is the beating heart of a contact center, made available in the cloud as an API for developers looking to solve any kind of intelligent routing challenge. TaskRouter can dynamically assign tasks of any type to the workers that can best handle them. Calls, SMS, support tickets, leads or even machine data can be routed based on the… Read More

Note Taking On the Go With Evernote and Twilio – Part One


A good note taking system is extremely valuable. There are numerous times in any given week in which there’s some piece of information I need to capture in a reliable place. The safe place for this type of information for me is Evernote. It is available on every device I use and it syncs effortlessly so I know my information will always be available. However, I… Read More

Calculating Net Promoter Score with Python and SMS


On the Twilio Developer Evangelism team we’re constantly seeking quantitative feedback to improve how we work. In 2014, I began collecting feedback via SMS to calculate Net Promoter Score on my conference talks as one quantitative measure for how talks were received. For example, at the end of my DjangoCon 2014 talk you can see in the video how I asked the audience to text in… Read More

How Patrick McKenzie (patio11) Builds Twilio Apps

Patrick McKenzie speaking at the Business of Software conference

You may know Patrick McKenzie as patio11 on the interwebs. He’s the: founder of Bingo Card Creator highest rated commenter on Hacker News author of Sell More Software and the Kalzumeus Software blog Creator of the Hacking Lifecycle Emails video course Patrick’s also self-described as “Twilio’s number one fan.” In 2010 he started Appointment Reminder which, you guessed it, sends appointment reminders using Twilio SMS and voice calls. Along the… Read More

Lessons From Germany: Communicating with Customers


Powering modern communication is what we hang our hat on. That means giving you the tools to build instant, context-driven, interactive communications into the apps that interface with your customers. It also means customizing that experience in every region where you do business so that you portray a local familiar brand. This was the idea behind commissioning a small survey in a not-so-small country where we… Read More

Introducing Signal: A New Conference To Unlock Communication Experiences

Signal Twilio Conference

Signal is a new conference with familiar faces. Signal brings anyone and everyone interested in building incredible communications experiences together for two days of building, learning, designing and fun. Signal kicks off May 19th and runs until the 20th at Fort Mason Festival Pavilion in San Francisco. Grab your Early Bird tickets here. Whether you’re powering a call center with Twilio, or using an API in… Read More

12 Hacks of Christmas – Day 2: Training Your Dog with WebRTC, Tessel and Twilio

#12HacksOfChristmas Day 2

We’ve seen people combine Twilio with a bunch of unexpected things – like bears, beers and babies. For today’s #12HacksOfChristmas hack we wanted to highlight a hack from the community that features the pairing of Twilio and man’s best friend. This holiday season learn how to train your dog using Javascript in this brilliant tutorial by Chad Hart. How does it work? Chad gets text notifications… Read More

The Prime Minister of Estonia Visits Twilio HQ to Roll Out E-Residency Program


Today, the Prime Minister of Estonia, Taavi Rõivas, made the 5,500 mile trek from Estonia to visit Twilio HQ. While Estonia might seem like a world away, Prime Minister Rõivas is eliminating the geographic barriers that prevent entrepreneurs in the US from establishing companies abroad. At Twilio, Rõivas discussed Estonia’s E-Residency card program that gives anyone the ability to securely maintain a digital identity for non-residents… Read More

Forest Fires, Fax Machines and 40 Billion Dollars: WRI Stomps Out Illegal Forest Fires with Twilio, NASA, and Blue Raster

image via

Forest fires are burning in Singapore and Indonesia. Here in San Francisco, news about the fires is contained to climate change blogs and a few tweets. It’s easy to feel distanced from a problem when you’re 8,435 miles away. The fires aren’t a result of climate change, or a drought. They’re man made and illegal. They wreak havoc on the forest ecosystem and produce a toxic… Read More