How to Use Twilio Speech Recognition

How to Use Speech Recognition

Twilio Speech Recognition is a powerful addition to voice applications powered by the TwiML <Gather> verb. Instead of just taking DTMF tones as input you can use the full expressiveness of spoken language in a variety of languages. We’ll build a hotline that returns facts about cats, numbers, and Chuck Norris to have some fun with this feature and also show its usefulness in interactive voice response (IVR)… Read More

☎️ They told us we needed a landline ☎️

Landlines – an antiquated telephone that is often unused but kept around for legacy reasons. I cannot remember the last time I used a landline telephone. It was probably more than three years ago. Growing up with a mobile connection has made landlines a thing of the past for younger generations. Throughout university the only thing a student uses is a cell phone. However, once a student… Read More

More Accurate Call Transcriptions Available Now

Phone call transcription is a must-have for any modern contact center. Not only do transcriptions play a role in training and quality assurance, but they also offer important insights into customer experience. Having the greatest possible accuracy is critical, because these words are driving business decisions. Anyone who’s experienced a failed autocorrect knows how errors in a conversation can change the meaning of what’s being said…. Read More

Introducing Templates for TwiML Bins

This past May we launched Native TwiML Bins in the Twilio Console. TwiML Bins made it easy for developers to prototype their ideas and even ship simple production use cases without the need to stand up a web server. Since then thousands of developers have been using TwiML Bins to explore the capabilities of TwiML and build simple call forwarding, auto response, and voicemail applications.  However,… Read More

Hitchhiker’s Guide to Twilio Programmable Voice

The Programmable Voice Guide is jam packed with volumes of amazing information about Twilio Programmable Voice.  In this post I’m going to introduce you to three topics that are personal favorites: Getting input during a call, Recording calls and Modifying in-progress calls Let’s go! Gather Input Phone calls don’t have to be a one-way conversation and the Guide can show you how. By using the <Gather> TwiML verb you can… Read More

Introducing Native TwiML Bins powered by the Twilio Cloud

Today, we are excited to announce the acquisition of twimlbin.com and the launch of native TwiML Bins in the Twilio Console. Twimlbin.com was created 2011 by developers in the Twilio community to rapidly prototype solutions like call forwarding or conference calls. Twimlbin.com handled the hosting of TwiML and allowed Voice and SMS apps to be created without the need to spin up a server. This was such a… Read More

An easier way to write TwiML templates in Rails and Sinatra

We recently had a discussion between some members of the Developer Evangelism team about how best to write TwiML within a Ruby application. There are a few methods available to a developer right now: handwrite the XML (ugh!), use the builder gem or take advantage of the twilio-ruby gem’s Twilio::TwiML::Response object. Writing XML by hand can get messy very quickly. Building up a Twilio::TwiML::Response gets unwieldy… Read More