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user experience posts

  • By Phil Nash
    HTML-Attribute für eine bessere Benutzererfahrung bei der Zwei-Faktor-Authentisierung HTML-Attribute für eine bessere Benutzererfahrung bei der Zwei-Faktor-Authentisierung

    Hallo und Danke fürs Lesen! Dieser Blogpost ist eine Übersetzung von HTML attributes to improve your users' two factor authentication experience. Während wir unsere Übersetzungsprozesse verbessern, würden wir uns über Dein Feedback an help@twilio.com freuen, solltest Du etwas bemerken, was falsch übersetzt wurde. Wir bedanken uns für hilfreiche Beiträge mit Twilio Swag :)

    Es gibt viele Reibungspunkte, die sich auf die Benutzererfahrung bei der Anmeldung auswirken können, vor allem bei der Eingabe eines Codes für die Zwei-Faktor-Authentisierung. Unsere Aufgabe als Entwickler ist es, Anwendungen zu erstellen, die zwar die Kontosicherheit im Auge behalten, aber nicht die Benutzererfahrung beeinträchtigen. Manchmal erscheint es einem aber fast so, als ob sich diese beiden Anforderungen ausschließen.

    In diesem Blog betrachten wir uns das bescheidene <input>-Element und die HTML-Attribute, die zu einer besseren Erfahrung unserer Benutzer bei der Zwei-Faktor-Authentisierung führen können.

    Die Standarderfahrung

    Wenn wir eine Zwei-Faktor-Authentisierung für eine Webanwendung implementieren, vielleicht sogar …

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  • By Johanna Weintraub
    Designing a Console That Matches the Customer Journey Designing a Console that matches the customer journey

    A little history...

    As a Twilio customer, you’ve probably seen our rapid development of many new products. Even if you don’t follow our product release announcements religiously, you’re bound to have seen the growing product menu in the Console. When the Console was launched in 2016, there were a handful of products. Now there are dozens, including everything from raw APIs through fully programmable applications, plus a suite of developer tools.

    In order to scale quickly, the Console was intentionally architected to enable many small product teams to ship their frontend experiences autonomously. This strategy, while optimal for rapid growth, came with some UX tradeoffs. Having no centralized governance of the Console led to a lot of inconsistency and duplication across products. Our customers felt the pain of this as they built more multi-channel Twilio applications and were moving between different parts of the Console.

    To address the confusion our …

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  • By Phil Nash
    HTML属性を使い、ユーザーに優しい2要素認証を実現する方法 HTML attributes to improve your user's two factor authentication experience

    この記事はTwilio Developer EvangelistのPhil Nashこちらで公開した記事の日本語版です。




    <form action="/sessions/check-2fa" method="POST">
        <label for="token">Please enter the code you were sent:</label>
        <input type="text" name="token" id="token" /> 
      <button type="submit">Check token</button>

    このままでも、使いやすいフォームです。<input>には名前と一意のIDを割り当てます。<label>には、適切なfor属性を明確に割り当てます。これはアクセス性を確保するために重要です。<i …

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  • By Luís Leão
    Experiência de usuários em chatbots: URA x NLU Experiência de usuários em chatbots: URA x NLU

    Com a demanda de novos canais de comunicação, em especial o aumento do número de chatbots e outros serviços automatizados, tornou-se indispensável a elaboração de estruturas de atendimento e relacionamento com clientes que focam na melhor experiência de uso.

    Quando criamos novas interfaces, segundo Steven Johnson, acabamos por copiar a lógica de construção e uso da tecnologia anterior semelhante ou mais próxima. Essa "evolução" incremental nem sempre funciona para as tecnologias mais novas e esse é o contraponto que quero discutir neste artigo.

    Estamos desenvolvendo chatbots e sistemas de atendimento e acabamos por repetir experiências que podem não funcionar tão bem com o novo paradigma proporcionado pelo aprendizado de máquina.

    Se você utilizou recentemente algum chatbot que te oferece uma lista de opções numéricas, é exatamente sobre isso que se trata este artigo.

    O impacto das metáforas nos chatbots

    Eu sei que a gente vive em um mundo construído …

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  • By Phil Nash
    HTML attributes to improve your users' two factor authentication experience HTML attributes to improve your users' two factor authentication experience

    There are plenty of opportunities for friction in the user experience when logging in, particularly while entering a two factor authentication code. As developers we should be building applications that support the need for account security but don't detract from the user experience. Sometimes it can feel as though these requirements are in a battle against each other.

    In this post we will look at the humble <input> element and the HTML attributes that will help speed up our users' two factor authentication experience.

    The default experience

    When you implement two factor authentication for a web application, perhaps with the Authy two factor authentication API, you will need a form for your user to input the one time password you are going to send them. You might create something similar to the following HTML:

    <form action="/sessions/check-2fa" method="POST">
        <label for="token">Please enter the code you were sent:</label>
        <input type="text" name="token" …
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  • By Roger Brown
    Introducing Projects in the Twilio Console Projects Twilio Console
    • Create new projects and quickly navigate between them.
    • Two new features—Project Navigation Bar and Project Dashboard.
    • Access specific information related to usage, bug report, and billing.

    Since we first released the Twilio Console last year, our customer base has continued to grow and diversify. We now have many different active users on the platform, ranging from individual developers to large enterprises. As our customer base continues to grow, we’re constantly iterating and building new features to meet their changing needs.

    Today, we’re excited to share a new version of the Twilio Console, designed to better suit customers who require more control over their segmentation of Twilio. Our customers have been asking for these features in order to align their Console access with specific teams, to line up with their development lifecycle, or to align with the functionality they are looking to build.

    We call this new update Console Projects …

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  • By Ari Sigal
    Coming Soon – Twilio Frame, UI Components for in-app Chat, Voice, & Video tw2_frame_blog_header
    • UI components and tools for JS, iOS, and Android.
    • Integrated with Programmable Chat, Video, and Voice SDKs.
    • Coming soon to a Twilio SDK near you.

    Today at SIGNAL, we announced Twilio Frame, a set of UI components and tools for embedding chat, voice and video in your web and mobile apps. Twilio Frame provides you with the tools to quickly build a rich, branded visual experience that works across iOS, Android, and web and is already wired to work with your Twilio apps. Frame is built on top of Twilio’s Chat, Video, and Voice SDKs allowing you to seamlessly move between different communication channels on the same screen.

    Gettin’ GUI with it

    Twilio’s first products, Programmable Voice and Messaging, opened the black box of telecom to millions of web developers. SMS and voice apps don’t have front-end requirements; the user interface is simply the phone’s native …

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  • By Meghan Murphy
    Podcast Interview: Harley Manning of Forrester Talks Customer Experience, New Book “Outside In” Twilio Bug Logo
    Harley Manning

    Understanding your customers can make or break your business. Companies are realizing that creating outstanding user experiences and making your business customer-focused is the key to success. In his latest book, Forrester Analyst Harley Manning explores how to create outstanding experiences for your users and what we can learn from the customer experience ecosystem.

    Thumbing through Outside In, we were seriously impressed with the data around company growth and customer happiness, plus concepts around innovative UX and how that influences how your users will act.

    We had the chance to interview Harley about his book and why customer experience is the greatest source of un …

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