Twilio for Salesforce: How to Answer Incoming Calls With Your CRM

One of the powerful ways you can use Twilio is to buy virtual phone numbers and control what happens when people call them. For example, you can forward calls, create conferences, present an interactive phone menu or even record voicemail. In this post, we’ll show you how to use your Salesforce org to control phone calls in this way.  By the end, you’ll understand how to… Read More

Announcing New Official Twilio Helper Library for Salesforce

Today we’re excited to announce the release of the complete Twilio Helper Library for Salesforce. Adding voice and SMS to your Salesforce and apps has never been easier. Introducing the Twilio Helper Library for Salesforce Twilio makes it simple to program the phone network with its REST APIs for voice and SMS communications. This makes it a natural fit for CRM users in sales, marketing,… Read More

Twilio call control inside of Salesforce using Visualforce Sites

This is a quick demonstration of how to build a Twilio application entirely using the Visualforce Sites development environment inside of Salesforce.  If you haven’t built an application inside of Saleforce before, you can sign up for a free developer account here. Free accounts give you access to the Visualforce and Sites technology however they are limited to a single “Site” and a single page of TwiML. If you… Read More