Warm Phone Call Transfers with Python, Flask and Twilio Voice

Warm Phone Call Transfers with Python, Flask and Twilio Voice

Have you ever had your call disconnect while you were on hold with customer service and waiting for a transfer from one department to another? You probably felt like this when the call dropped: A warm phone call transfer, where a caller is on the phone with an agent then the agent brings on another agent and introduces them to the customer, shouldn’t be so difficult…. Read More

FastCustomer Uses Twilio's Voice API to Make Short Work of Waiting on Hold

Millions of people are on hold right now. Southwest Airlines alone handles 110,000 calls a day. On one side of these calls is an army of machines, and on the other side are people wasting their time waiting until an operator is ready. FastCustomer decided to do something about it. Why not have the machines talk to the machines and the humans talk to the humans?… Read More

HTTP Authentication for Twilio – Access Password Protected URLs

If you’ve tried to host your TwiML files at a secure URL, you already know that in the past Twilio only supported GET and POST to publicly accessible URLs.  But no longer! New Feature: HTTP Auth with Twilio Now Twilio supports HTTP Basic and Digest Authentication.  This allows you to password protect your TwiML URLs on your web server, so that only you and Twilio can… Read More

Google Voice Launch Imminent: Witnessing A Milestone in Telephony

by Evan Cooke, Twilio Co-Founder & CTO This week is a big week for telephony.  After years of development, Google Voice is preparing to launch to the general public. The launch is a milestone, in many respects: It demonstrates that there is still innovation in the phone 130 years after the first telephone call. It illustrates the benefits of tight integration between the web and the… Read More