Announcing Caller ID Name Lookup

As we all know, first impressions are everything.  That’s why having accurate information about who’s on the other end of a phone call or message exchange is so important.   Today, we’re excited to announce an enhancement to Twilio Lookup that gives you even more phone number insight, with Caller ID Name (CNAM). Now you can programmatically lookup information about the registered owner of a US… Read More

VoiceBase Unlocks “Big Voice” To Deliver A Better Customer Experience

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VoiceBase is sponsoring SIGNAL, the communications conference for developers. Use the code Voicebase20 at checkout for 20% off your SIGNAL tickets. One of my co-workers, Devin Rader, had a fantastic quote about the old “data-driven” trope that I will paraphrase and potentially butcher. He said “Data doesn’t drive that car, I’m driving the car, but it’s definitely riding shotgun.” Data can tell you a whole lot,… Read More

Building A Phone Verification System With Twilio Voice, Java, and Yext

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Pull on the thread of user verification options and it will unravel. You’ll be on page 51 of your Google Search when you realize your looking at a user verification platform that wants to you verify your account so it can verify users while you verify users. It’s an Xibit meme feedback loop. The folks at Yext kept their user verification simple. They used the Twilio… Read More

NBC News Builds Election Confessions With Twilio

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My old college roommate has some pretty salient thoughts about Bernie Sanders. Also, my Mom’s coworker says she has a fool-proof plan to balance the budget. This is what my Facebook feed looks like in election season, and the same is true for many Americans. NBC News built Election Confessions to give anyone an outlet to share their political thoughts without the fear of judgment or… Read More

Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 Days

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A few national retailers are all vying for a limited pool of customers. The pressure to set themselves apart from their competitors is higher than ever. The only way to do that is by giving customers a fantastic experience. One leading national retailer wanted to level up their customer loyalty program, replacing the old program and offering phone support for the new program. They enlisted the… Read More

One HTTP Request From Stardom: How Alan Shreve Built ngrok Using Go

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Learning a new programming language is as fun as it is challenging. You’ve probably used all sorts of techniques to learn from quickstarts to cloning to banging your head against a manual. If I may butcher the English language – It’s frunstrating (fun + frustrating). Alan Shreve wanted to learn a new programming language – Go. At the end of his foray into Go he had… Read More

Triggering SMS And Voice Notifications For IoT Devices

Triggering SMS And Voice Notifications For IoT Devices

People throw around the term “the internet of things” as if there’s an internet essence in all devices that you unlock via secret code. The truth is connecting one device to another and building a truly awesome bit of IoT hacking takes some engineering. But after that engineering you get sofas vibrating to music, and IoT connected boxing gloves. Getting up and running with connected IoT… Read More

EmoPhone: How To Build A Twilio-Powered IVR Using PHP and ngrok

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Before cell phones, there were only landline phones. In high school, I frequently called the person I had a crush on at home. Calling a semi-private phone number to have private conversations was always a rough time. I hoped against all odds that my crush would be the one answering my call and not their parent or sibling. Awkward conversations with disapproving fathers were plentiful in… Read More

Introducing Volume Pricing For Recording Storage

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Today, we are happy to introduce volume pricing for call recording storage. This means that, as your volume grows, you will be charged less and less per minute to store recordings. Don’t worry if your volume is still low, the first 10,000 stored minutes of recordings per month are free for you to play with. Call recordings are a precious mine of information about your customers…. Read More