Twilio Understand: Transforming How Companies Interact with Customers

Twilio Understand now in developer preview

Turn speech into structured data objects. Analyze text from any communications channel with a single natural language understanding model. Available now in developer preview. This May at Signal, we announced Twilio Understand— a new TwiML verb that uses natural language to figure out the intent of what someone is saying or texting. We’ve seen a lot of interest in it, from people that want to build more… Read More

Phone Numbers in Central and South America: Argentina, Costa Rica, Chile, and more!

Central & South American Countries Twilio Phone Numbers

Local phone numbers are critical for businesses looking to land and expand into new territories. Provisioning virtual numbers that are in the same market as users mean that businesses can achieve more engagement with their buyers as a result of the local identity. That’s why Twilio offers the broadest reach of virtual phone numbers (95 countries) and today, we just launched more new numbers in: Argentina (Local… Read More

Answering Machine Detection support in 6 European countries including Germany, UK, France

German, UK English, French language support in Twilio Answering Machine Detection

In March, we announced the beta of an enhanced Answering Machine Detection, that determines if a person, answering machine, or fax picked up so that you can deliver the right message. We have received invaluable feedback during the beta process that allowed us to tune the models to improve the detection accuracy. Initially, Answering Machine Detection only worked in the USA and Canada, but today, we’re… Read More

New Asian Phone Numbers: Vietnam, Kazakhstan, Tajikistan, Kuwait, Mauritius

asia_phone_numbers

Getting local phone numbers is important for businesses who want to expand into new geographies. That’s why we offer virtual phone numbers in over 89 countries and counting, and today, we just launched new voice numbers in five Asian countries: Vietnam (local) Kazakhstan (local) Tajikistan (local) Kuwait (national) Mauritius (mobile) These numbers are in developer preview. To request access, fill out this form and we’ll get… Read More

Introducing 30 additional languages with Speech Recognition

speech recognition new languages twilio

At SIGNAL this year, we announced the beta of Twilio Speech Recognition—a brand new feature that converts speech to text so you can analyze its intent during any voice call. It originally recognized 89 different languages and dialects to help you support your global user base. Today, we’re excited to share that we’ve just added support for 30 additional languages. This brings the total number of… Read More

Introducing Call Recording Encryption

call recording encryption feature for programmable voice api

Added security for sensitive call recordings. Use your own public key to encrypt recordings before they’re stored. Available in developer preview. Today, our default security for call recordings includes encryption at rest for recordings stored with Twilio. However, we’ve learned that some customers, typically those that need to comply with strict industry or regional regulations for data protection, require even stronger security mechanisms. A level of… Read More

Contact Centers: Introducing Agent Conference

Agent Conference for contact centers Twilio

Place outbound calls to prospects without TwiML fetch. Agent Whisper feature to coach agents. Available now in public beta. Conference is at the core of many advanced Twilio Voice API call flows. Over the last year, we’ve made Twilio Conference more powerful and easier to use. We shipped conference events with speaker detection, hold API, end conference API, region selection, and made all conferences Global Low… Read More

All Stories from SIGNAL 2017

Jeff

Are you sitting down? Alright, good. Post-SIGNAL, your head is likely spinning from the whirlwind of announcements. Never fear, we’ve got the rundown for you. No two developer tool belts are alike. There are 1.6 million of your fellow developers on the Twilio platform. Each of them—including you—is building something to solve a nuanced problem, with a nuanced set of tools. SIGNAL just put your tool… Read More

Coming Soon – Twilio Frame, UI Components for in-app Chat, Voice, & Video

Twilio Frame UI Kit and components

UI components and tools for JS, iOS, and Android. Integrated with Programmable Chat, Video, and Voice SDKs. Coming soon to a Twilio SDK near you. Today at SIGNAL, we announced Twilio Frame, a set of UI components and tools for embedding chat, voice and video in your web and mobile apps. Twilio Frame provides you with the tools to quickly build a rich, branded visual experience… Read More