New Asian Phone Numbers: Vietnam, Kazakhstan, Tajikistan, Kuwait, Mauritius

Getting local phone numbers is important for businesses who want to expand into new geographies. That’s why we offer virtual phone numbers in over 89 countries and counting, and today, we just launched new voice numbers in five Asian countries: Vietnam (local) Kazakhstan (local) Tajikistan (local) Kuwait (national) Mauritius (mobile) These numbers are in developer preview. To request access, fill out this form and we’ll get… Read More

Introducing 30 additional languages with Speech Recognition

speech recognition new languages twilio

At SIGNAL this year, we announced the beta of Twilio Speech Recognition—a brand new feature that converts speech to text so you can analyze its intent during any voice call. It originally recognized 89 different languages and dialects to help you support your global user base. Today, we’re excited to share that we’ve just added support for 30 additional languages. This brings the total number of… Read More

Introducing Call Recording Encryption

call recording encryption feature for programmable voice api

Added security for sensitive call recordings. Use your own public key to encrypt recordings before they’re stored. Available in developer preview. Today, our default security for call recordings includes encryption at rest for recordings stored with Twilio. However, we’ve learned that some customers, typically those that need to comply with strict industry or regional regulations for data protection, require even stronger security mechanisms. A level of… Read More

Contact Centers: Introducing Agent Conference

Agent Conference for contact centers Twilio

Place outbound calls to prospects without TwiML fetch. Agent Whisper feature to coach agents. Available now in public beta. Conference is at the core of many advanced Twilio Voice API call flows. Over the last year, we’ve made Twilio Conference more powerful and easier to use. We shipped conference events with speaker detection, hold API, end conference API, region selection, and made all conferences Global Low… Read More

All Stories from SIGNAL 2017

Are you sitting down? Alright, good. Post-SIGNAL, your head is likely spinning from the whirlwind of announcements. Never fear, we’ve got the rundown for you. No two developer tool belts are alike. There are 1.6 million of your fellow developers on the Twilio platform. Each of them—including you—is building something to solve a nuanced problem, with a nuanced set of tools. SIGNAL just put your tool… Read More

Coming Soon – Twilio Frame, UI Components for in-app Chat, Voice, & Video

Twilio Frame UI Kit and components

UI components and tools for JS, iOS, and Android. Integrated with Programmable Chat, Video, and Voice SDKs. Coming soon to a Twilio SDK near you. Today at SIGNAL, we announced Twilio Frame, a set of UI components and tools for embedding chat, voice and video in your web and mobile apps. Twilio Frame provides you with the tools to quickly build a rich, branded visual experience… Read More

Introducing Speech Recognition – Public Beta Now Open

Speech Recognition for Programmable Voice Twilio

Convert speech to text and analyze its intent during any voice call. Support for 89 languages and dialects. Available now in public beta. Speech is a powerful and expressive medium for customer communications. With speech technology improving massively over the last four years, we were excited to leverage that progress to finally offer Twilio developers a speech recognition feature for Programmable Voice. Starting today, Twilio Speech… Read More

Announcing Phone Numbers in 70 countries, Transparent Toll-Free Pricing, and Hosted SMS

Global Expansion

SMS in 5 new countries, Voice in 13 new countries, Toll-free in 27 new countries. Toll-free priced by inbound caller type lets you pay only for what you use. Add SMS to your existing US & CA phone numbers without changing voice providers. Having the right tool for the job makes all the difference. When engaging with your customers, phone numbers are a great example of… Read More

Developer Digest: Automating Wedding Stress Away in Python

Old things are new again, just new in a different way. That old NES you used to play Super Mario Bros on…? Well Andrew Reitano’s newly-hacked NES lets strangers turn any level into a water level with one text. This issue of the Developer Digest celebrates the developers making the old new and novel, from fax machines, to wedding invitations, to that trusty old password you… Read More