Building your own personal assistant with Twilio and Google Calendar

Twilio PA

Being a developer evangelist means I get to work from anywhere. Often times I find myself on the road going to wicked events and having great conversations with developers from all around the world. The flipside is that most of my colleagues are also remotes and are usually doing the same things around the communities they serve. It can be difficult to have meetings with them,… Read More

Creating a Priority Queue for your Call Centre with TaskRouter


Queueing, lining up, waiting your turn. It’s part of life, especially for the British. Yes, we’re good at it. Yes, we even like it. Yes, that is why I wanted to write about it. The new Twilio TaskRouter makes building and managing queues easy. In this post I’m going to show you how to build a call centre queueing system with TaskRouter in under 25 lines… Read More

Building A Multi Channel Support Desk with TaskRouter


We live in a time where there are more ways than ever for businesses and their customers to connect. As developers, we have the opportunity to build applications that help facilitate these connections. But if you’ve built a support desk before, you know that writing the code that manages agent availability and integrates multiple channels of communication can be complicated. Twilio built TaskRouter to help make… Read More

A Swift Adventure: Building BasicPhone with TwilioClient


Swift is a fantastic new language from Apple that brings many great features like functional programming patterns, generics and memory management to the world of Cocoa development. My first in-depth exposure to Swift was attending CocoaConf Atlanta and seeing Daniel Steinberg give his Swift language fundamentals presentation. The programming language enthusiast in me immediately started to noodle on app ideas, but once I saw Jonathan Blocksom… Read More

How Patrick McKenzie (patio11) Builds Twilio Apps

Patrick McKenzie speaking at the Business of Software conference

You may know Patrick McKenzie as patio11 on the interwebs. He’s the: founder of Bingo Card Creator highest rated commenter on Hacker News author of Sell More Software and the Kalzumeus Software blog Creator of the Hacking Lifecycle Emails video course Patrick’s also self-described as “Twilio’s number one fan.” In 2010 he started Appointment Reminder which, you guessed it, sends appointment reminders using Twilio SMS and voice calls. Along the… Read More

12 Hacks of Christmas – Day 9: Call Congress


Frosty the congressman, was a busy hard-to-get a hold of soul… well, that certainly doesn’t roll of the tongue, but at least it’s topical. Welcome to another installment of the #12HacksOfChristmas. I hope by now you are listening to festive tunes, sipping festive beverages, relaxing next to a warm fireplace with your pet ferret snuggled on your shoulders. But if you, like me, live in a… Read More

Abine Puts Privacy Back In Your Hands With Twilio SMS and Voice

Screen Shot 2014-12-16 at 4.09.35 PM

Buying a new pair of jeans should be simple. Bring them to the cash register, pay, and leave. When you hand the person behind the counter cash, and they ask you “what’s a good phone number to reach you?” something’s gone awry. There’s tremendous pressure on the everyday consumer to provide private personal information in the most basic transactions. The folks at Abine believe that everyone… Read More

Build an Office Phone Manager with Django, Heroku and Twilio

A common desire that I often hear from office managers is the need to replace their entire office phone stack with a collection of “work” phone numbers that they can program to call employee’s personal or work phones. This would remove their need to invest in at-desk phone hardware and get tied into long term contracts. They also want to be able to easily change what… Read More