Coding The Way To A Human Right: Human Utility Gives Underserved Communities Access To Water

When Tiffani Bell put her number on Human Utility’s website (formerly known as The Detroit Water Project), she received calls at 5am PST almost every morning from Detroit residents wanting an answer about their water bills.   There’s no easy way to explain how thousands of Detroit residents ended up without sustainable access to water. When you start talking about the economy, infrastructure and climate change… Read More

What Powers The On-Demand Economy? A Talk With Chelsea Rustrum

Marketplaces are growing exponentially and popping up online in every sector. When you go to work, you share a Lyft or Uber. If you need a window replaced, you might call a Taskrabbit. If you want to book a spot to stay for your vacation, you’ll book an Airbnb.   We’re hosting a panel discussion at our HQ on April 26th with Airbnb, Instacart, Checkr, and… Read More

The App That Shouldn’t Exist: PulledOver Strives To Deliver Transparency In Police Interactions

Matt can’t remember the exact moment he knew he needed to build PulledOver. At first, hearing news that another person of color had been killed during a routine traffic stop felt like a new and fresh outrage. But within a short period of time there was another story, and another. The outrage that had at first felt fresh now became uncomfortably familiar. And at some point,… Read More

Announcing Caller ID Name Lookup

As we all know, first impressions are everything.  That’s why having accurate information about who’s on the other end of a phone call or message exchange is so important.   Today, we’re excited to announce an enhancement to Twilio Lookup that gives you even more phone number insight, with Caller ID Name (CNAM). Now you can programmatically lookup information about the registered owner of a US… Read More

VoiceBase Unlocks “Big Voice” To Deliver A Better Customer Experience

VoiceBase is sponsoring SIGNAL, the communications conference for developers. Use the code Voicebase20 at checkout for 20% off your SIGNAL tickets. One of my co-workers, Devin Rader, had a fantastic quote about the old “data-driven” trope that I will paraphrase and potentially butcher. He said “Data doesn’t drive that car, I’m driving the car, but it’s definitely riding shotgun.” Data can tell you a whole lot,… Read More

Building A Phone Verification System With Twilio Voice, Java, and Yext

Pull on the thread of user verification options and it will unravel. You’ll be on page 51 of your Google Search when you realize your looking at a user verification platform that wants to you verify your account so it can verify users while you verify users. It’s an Xibit meme feedback loop. The folks at Yext kept their user verification simple. They used the Twilio… Read More

NBC News Builds Election Confessions With Twilio

My old college roommate has some pretty salient thoughts about Bernie Sanders. Also, my Mom’s coworker says she has a fool-proof plan to balance the budget. This is what my Facebook feed looks like in election season, and the same is true for many Americans. NBC News built Election Confessions to give anyone an outlet to share their political thoughts without the fear of judgment or… Read More

Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 Days

A few national retailers are all vying for a limited pool of customers. The pressure to set themselves apart from their competitors is higher than ever. The only way to do that is by giving customers a fantastic experience. One leading national retailer wanted to level up their customer loyalty program, replacing the old program and offering phone support for the new program. They enlisted the… Read More