NBC News Builds Election Confessions With Twilio

My old college roommate has some pretty salient thoughts about Bernie Sanders. Also, my Mom’s coworker says she has a fool-proof plan to balance the budget. This is what my Facebook feed looks like in election season, and the same is true for many Americans. NBC News built Election Confessions to give anyone an outlet to share their political thoughts without the fear of judgment or… Read More

Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 Days

A few national retailers are all vying for a limited pool of customers. The pressure to set themselves apart from their competitors is higher than ever. The only way to do that is by giving customers a fantastic experience. One leading national retailer wanted to level up their customer loyalty program, replacing the old program and offering phone support for the new program. They enlisted the… Read More

One HTTP Request From Stardom: How Alan Shreve Built ngrok Using Go

Learning a new programming language is as fun as it is challenging. You’ve probably used all sorts of techniques to learn from quickstarts to cloning to banging your head against a manual. If I may butcher the English language – It’s frunstrating (fun + frustrating). Alan Shreve wanted to learn a new programming language – Go. At the end of his foray into Go he had… Read More

Triggering SMS And Voice Notifications For IoT Devices

People throw around the term “the internet of things” as if there’s an internet essence in all devices that you unlock via secret code. The truth is connecting one device to another and building a truly awesome bit of IoT hacking takes some engineering. But after that engineering you get sofas vibrating to music, and IoT connected boxing gloves. Getting up and running with connected IoT… Read More

EmoPhone: How To Build A Twilio-Powered IVR Using PHP and ngrok

Before cell phones, there were only landline phones. In high school, I frequently called the person I had a crush on at home. Calling a semi-private phone number to have private conversations was always a rough time. I hoped against all odds that my crush would be the one answering my call and not their parent or sibling. Awkward conversations with disapproving fathers were plentiful in… Read More

Introducing Volume Pricing For Recording Storage

Today, we are happy to introduce volume pricing for call recording storage. This means that, as your volume grows, you will be charged less and less per minute to store recordings. Don’t worry if your volume is still low, the first 10,000 stored minutes of recordings per month are free for you to play with. Call recordings are a precious mine of information about your customers…. Read More

Crafting A Customer Experience: Zendesk Rolls Out Advanced Voice

A good customer support call is like an espresso shot – short, sweet, and carefully crafted. There’s no joy to be had in getting lost in a phone tree, or toiling on hold, no matter what side of the phone you’re on. The critical component in building excellent customer experiences is context, and Zendesk, a cloud based customer service platform, is doubling down on it with… Read More

Welkin Health Helps Caregivers Communicate With Twilio

Care coordinators should spend more time on patient care, and less time searching for phone numbers. That’s Chase Hensel’s argument, and his mission for Welkin Health. It seemed odd to Chase that the healthcare industry couldn’t figure out a way to make it easy for coordinators to use an incredibly valuable healthcare tool they rely upon everyday – the phone. Coordinators can do a whole lot… Read More

Create a Standalone Voicemail Using Java and Twilio

Why is receiving voicemails still such a pain in 2015? With landlines you need to deal with overpriced and outdated hardware. On mobile phones you need to call a number, enter a password, and sift through the voicemails until you reach the one you want. Wouldn’t it be easier to just receive a text message to listen to a new voicemail? Fortunately, Twilio plus a little… Read More