While we strive to communicate in a way that is accessible and easy to understand, there will be times when we must use and understand the appropriate industry terms. This glossary will help ensure that we are all on the same page.
This is our primary glossary. It covers most of the telecom, programming, and IoT terms that we use.
Twilio Flex glossary
This is a glossary to cover contact center specific terms.
The Twilio voice is conversational and easy to understand. Never add technical terms to try to sound smart. When possible, use commonly understood words instead of industry jargon.