Additions and changes to the Twilio platform
Twilio has completed validation of the integration between Flex and Acqueon Engagement. The following features have been verified and are available for customers of Flex and Acqueon:
- Outbound Dialer with predictive, progressive, preview, and agentless dialing modes
- Contact Management and Segmentation - de-duplicate and scrub contacts to build the right campaign list
- Compliance Support - Do Not Call (DNC) numbers filtering and segmentation of contacts based on Prior Express Written Consent (PEWC). These tools let you conform with privacy regulations including TCPA, GDPR, CCPA, and Ofcom.
- Answering Machine Detection
- Campaign Optimization - contact selection strategies can leverage AI-predictions including Best Time To Call (BTTC), best channel to use, and propensity models
- Agent Blending - allows agents to seamlessly transition between inbound and outbound dialing
To learn more about Acqueon’s capabilities and how to enable it for your application, visit our integration documentation.