Additions and changes to the Twilio platform
We have updated all Flex projects that use Automatic Updates to Flex UI 1.27.
This release of Flex UI includes a public beta for Real-Time Queue Monitoring. This feature displays real-time metrics that are useful for managing queues during the day. We have added new default metrics - number of handled customers, number of abandoned customers, and SLA. The SLA shows the percentage of waiting customers that were connected to an agent within a desired target time. Developers can programmatically add additional metrics to extend this dashboard.
Real-Time Queue Monitoring can be enabled from the Flex Features page.
For more details on this release, please visit the release notes for Flex UI.
Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.