We have updated all Flex projects that use Automatic Updates to Flex UI 1.14.
This Flex UI release brings a number of usability improvements and new features to Flex Messaging:
- Browser Notifications: Flex now sends a browser notification when the Flex window is not in focus and the agent is assigned a new task or receives a new message.
- Markdown: Added support for markdown markup language for WebChat.
- WebChat Customer Presence: Indicator for WebChat tasks signaling whether the customer is still online.
- Typing Indicator in Task List: Added typing indicators in the Task List specific for WebChat.
For a full changelog, visit the Flex UI release notes.
Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.