Twilio Changelog

Additions and changes to the Twilio platform

Contact Center

Chat Monitoring added to Flex Teams View GA

Flex admins and supervisors can now monitor live messaging conversations while managing their agents. The Flex Teams View provides a real-time transcript for any of Flex's messaging channels, like SMS, WhatsApp, or Facebook Messenger.

Learn more about supervisor capabilities and Teams View programmability in our Monitoring Agent Activity guide.