Client Insights Preview API End-of-Life Deprecated
The Client Insights preview API is officially end-of-life May 1, 2020 and will no longer respond to API requests. The preview API also powered the Client Insights Dashboard which has been removed from Console and now redirects to the Voice Insights Dashboard.
If your application is making requests to any of the preview API endpoints described below, you will need to migrate to the new API endpoint.
- Client Call Summary
- Call summaries for all call types are now provided via the Summary API
- Client Events
- Call events for all call types are now provided via the Events API
- Client Metrics
- Call metrics for all call types are now provided via the Metrics API
- Client Reports
- The Reports API is not being directly replaced at this time
If you need assistance moving your application over to the new endpoints we have created a migration guide to assist. For more information, see the initial end-of-life changelog entry and the preview API shutdown documentation.